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Full-time
Posted 5d ago
~38 hrs/week
Remote in United States
Responsibilities
The Contact Center Agent manages inbound calls, chats, and web communications to assist clients with pregnancy services and resources. They are responsible for scheduling sonograms, maintaining accurate records in the CRM database, and providing compassionate support to individuals.
Requirements
Candidates should possess excellent communication and computer skills, with a strong alignment to the organization's pro-life mission. Previous experience in sales, counseling, or crisis centers is considered helpful for this role.
Full job description
POSITION TITLE: Contact Center Agent (Christian Pro-Life Organization)
SUMMARY:The Contact Center receives and responds to phone calls, chats & web communication with clients seeking pregnancy services. The ultimate goal is to provide assistance with program resources, schedule sonograms and offer counseling services. We service pregnancy resource centers throughout the country and we are the primary contact for our Women’s Care Clinics. Contact Center Agents help women who are facing an unplanned pregnancy to receive all of the testing and information they need to make an informed LIFE decision about their pregnancy.
ESSENTIAL FUNCTIONS:
Answer inbound calls/chats
Utilize the CRM database (Salesforce)
Listen attentively
Set appointments
Attend to appointment reschedules and reminders
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
MINIMUM QUALIFICATIONS:
Passionately aligned with the mission and vision of Human Coalition
Excellent communication skills
Self-motivated, able to multitask and goal focused
Service oriented
Excellent computer skills
Able to work well in a team environment
Adaptable to change
SUPERVISORY RESPONSIBILITY:
None
EDUCATION AND EXPERIENCE:
Sales experience preferred
Background in counseling, pro-life, crisis center helpful
Bilingual (English & Spanish speaking)
SCHEDULE/HOURS:
Monday-Thursday: 12-8pm CST, Friday: 12-6pm CST (open to a split shift, but end of shift must end at 8pm CST)
EEO STATEMENT: Human Coalition is an equal opportunity employer and makes recruitment, employment, promotional, and all other Human Resource decisions without regard to race, color, national origin, age, sex, marital, disability, or veteran status.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Monday-Thursday: 12-8pm CST Friday: 12-6pm CST (open to a split shift but end of shift must end at 8pm)
Human Coalition is a non-profit organization that is committed to the goal of rescuing children and families from abortion. This is accomplished, in part, by recognizing the beauty, uniqueness, rights, value, and transcendence of every person—born and pre-born.