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The role involves providing technical support, troubleshooting complex faults in chiller products, and leading failure reviews to improve product quality. Additionally, the engineer will develop after-sales documentation, training materials, and conduct technical training for customers and service providers.
Candidates must hold a bachelor's degree in engineering and have at least 3 years of experience in after-sales technical support. Proficiency in chiller product structures and familiarity with data center operations are required.
Midea America Corp. is one of the world’s largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our commitment, dedication, inclusion and partnership with our teams. We are a global company with over 150,000 employees and operations in more than 195 countries. As a publicly listed company, we are also ranked #245 as a Fortune Global 500 company and offers one of the most comprehensive ranges in the home appliance industry. Midea America is a subsidiary of Midea Group with over 200 employees in the US and we are expanding our presence in North America. Know more about Midea Group.
Job Responsibilities:
1. Technical Support
Troubleshooting & Resolution: Lead the diagnosis, analysis, and resolution of complex/difficult faults in large water dispenser/chiller products, providing both remote and on-site technical support.
Continuous Improvement: Organize failure reviews, produce technical bulletins and improvement plans, and drive closed-loop product quality control.
Sales Collaboration: Partner with the front-end sales team to provide technical support for after-sales solutions, and participate in technical aspects of key account servicing and business negotiations.
2. After-Sales System Building
System Documentation: Develop and refine system documentation including service processes, technical solutions, technical standards/specifications, and operating instructions (SOPs) across all after-sales services.
Training Materials: Responsible for building and continuously optimizing technical training documentation for large water products.
Talent & Technical Training: Regularly organize talent development and technical training sessions for customers, after-sales personnel, and core service providers.
Qualifications:
1.Bachelor's degree or above in engineering;
2.Minimum 3 years of experience in after-sales service or after-sales technical support roles, with deep familiarity with Chiller products working principles, structures, and common troubleshooting methods.
3.Familiarity with the data center industry, with a foundational understanding of engineering field operations
4.Have a strong interest in and learning agility to new technologies and innovations.
5. Eligible to work with any U.S employer without immediate work visa sponsorship requirement for now and in the future.
.Midea America Corp is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Make yourself at home with Midea
Midea America Corp. is the U.S. subsidiary of Midea Group, one of the world’s largest and most trusted home appliance companies. Headquartered in Parsippany, New Jersey, with an innovation hub in Louisville, Kentucky, we’re focused on reimagining how appliances can make life a little easier for U.S. consumers. We believe innovation should be both accessible and affordable — offering thoughtfully designed, surprisingly practical products that meet consumer needs. That’s why our lineup, from refrigerators and ranges to air conditioners, laundry solutions, and floor care, is built to deliver reliable performance, intuitive convenience, and everyday value. Backed by the global strength of Midea Group, which invests billions in R&D and operates in more than 200 countries, our U.S. teams are empowered to think boldly, act locally, and execute with purpose. Whether you're an engineer, marketer, designer, or builder of ideas, we’re looking for passionate people who want to help shape the brand, reimagine appliances, and improve life at home—and have fun doing it.
Offices: 300 Kimball Dr, Parsippany, New Jersey 07054, US
