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Job DetailsLevel: EntryJob Location: RO South Philadelphia - Philadelphia, PA 19112Position Type: Part TimeEducation Level: High SchoolTravel Percentage: Up to 25%Job Shift: Flexible ScheduleRothman Orthopaedics is looki…
Skills: Patient Scheduling, Insurance Verification, Medical Billing, Customer Service, eCW
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Philadelphia, Pennsylvania, United States • On-site
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The receptionist greets patients, manages scheduling for physical therapists, and handles insurance verification and authorizations. They are also responsible for collecting co-payments and maintaining patient records within the eCW system.
Candidates must have a high school diploma or GED and at least one year of experience in a medical office environment. Proficiency in MS Office is required, while knowledge of medical terminology and business office procedures is preferred.
Job DetailsLevel: EntryJob Location: RO South Philadelphia - Philadelphia, PA 19112Position Type: Part TimeEducation Level: High SchoolTravel Percentage: Up to 25%Job Shift: Flexible ScheduleRothman Orthopaedics is looking to hire a part time Physical Therapy Front Desk Receptionist based in our South Philadelphia, PA office!
Schedule: Tuesdays & Thursdays 2 PM to 7 PM & Fridays 11 AM to 5 PM (16 hours per week!)
The Physical Therapy Front Desk Receptionist greets, instructs, directs and schedules patients and visitors. This individual verifies insurance benefit for all PT/OT appointments and ensures all visits are properly authorized. This individual serves as liaison between patient and PT/OT Staff.
Increased patient satisfaction, co-pay collection, referral capture, time stamping accuracy, accuracy in demographic and insurance capture, time management (attendance and overtime), chart prep for insurance, co-pay and referral, cross training to assist in other areas
Greets patients and visitors in a prompt, courteous, and helpful manner.
Checks in patients, verifies and updates demographic and insurance information in eCW.
Update the eCW system on patients’ arrival and referral information.
Utilizes eCW to enter co-payments and notes to the Business Office.
Checks out and makes patient follow-up appointment with Physical Therapy Provider.
Handles direct scheduling duties for physical therapists to include incoming patient calls and overall schedule management to maximize clinic and therapist flow including time off.
Verifies and documents physical therapy and/or DME/splint benefits for all new incoming patients.
Ensures proper forms and clinical information is submitted to insurance companies to obtain insurance authorization as determined in verification process.
Track authorized PT visits, unit and time limits. Informs therapist when additional visits need to be requested and provides therapist the appropriate forms, should clinical information be required for insurance authorization for initial and ongoing visits.
Creates a new patient packet that includes: PT benefit verification form, physical or hand therapy questionnaire and prescription.
Utilize eCW to scan patient documents. To include: PT benefit verification forms, authorizations, questionnaires, prescriptions and home exercise programs.
Collects self-pay and supply payments as indicated on the fee schedules on the RI Intranet tab (Therapy tab).
Answers telephone, screens calls, takes messages, and provides information.
Assist patients with ambulatory difficulties.
Screens visitors and responds to routine requests for information.
Maintains work area and lobby in neat and orderly manner.
Re-supply front desk for the day.
Collect applicable insurance co-pay information and referrals.
Batch out and balance end of day payments.
Assist other front desk personnel in situations with irate patients.
Prepare all work for the next business day including referral number, authorization number for Physical/Occupational Therapy visits and splints.
Print out all related paperwork for patients’ appointments with the therapist.
Works in conjunction with the Patient Responsible team to collect past due balances.
Attends meetings as required.
Performs related work as required.
Other duties as assigned by manager/director.
High School diploma or GED minimum education requirement.
Minimum of one years' experience in medical office environment.
Computer skills including, but not limited to, MS Office.
Knowledge of business office procedures & medical terminology preferred.
$16.00/hr - $22.00/hr
Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.
Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.
As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered.
Qualifications
Your Mobility, Our Mission.
To schedule an appointment with a Rothman Orthopaedics physician, call 800-321-9999 or visit RothmanOrtho.com. Rothman Orthopaedics is the largest musculoskeletal practice in the United States according to Becker’s Review. A world leader in the field of orthopedics, Rothman Orthopaedics partners with health systems, hospitals, and physicians to build enduring musculoskeletal systems of care in communities that are high-quality, compassionate, affordable, and grounded in evidence-based medicine. Rothman Orthopaedics physicians treat patients in 37 locations and have surgical privileges at 71 Pennsylvania, New Jersey, New York, and Florida facilities. With experts in nine orthopedic sub-specialties including spine, hip & knee, foot & ankle, shoulder & elbow, hand & wrist, sports medicine, physical medicine & rehabilitation, orthopedic oncology, and trauma, Rothman Orthopaedics is recognized for excellence in clinical treatment methods, research, education, and technology. Consistently recognized as national and regional “Top Docs,” Rothman Orthopaedics is proud to be the official team physicians for the Philadelphia Phillies, the Orlando Magic, as well as over 60 college and high school teams. For more information about Rothman Orthopaedics, please visit www.RothmanOrtho.com.
Offices: 33 S 9th St, Suite 1220, Philadelphia, Pennsylvania 19107, US
