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Philadelphia, Pennsylvania, United States · On-site
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Philadelphia, Pennsylvania, United States · On-site
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Philadelphia, Pennsylvania, United States · On-site
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Philadelphia, Pennsylvania, United States · On-site
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Philadelphia, Pennsylvania, United States · On-site
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Philadelphia, Pennsylvania, United States · On-site
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Philadelphia, Pennsylvania, United States · On-site
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Philadelphia, Pennsylvania, United States · On-site
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Philadelphia, Pennsylvania, United States • On-site
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The Service Assistant supports the guest experience by delivering food accurately and maintaining a clean, organized dining environment. They coordinate between front-of-house and back-of-house teams to ensure timely service and strict adherence to allergy protocols.
Prior restaurant experience is preferred but not required, provided the candidate has a strong work ethic and willingness to learn. Applicants must be able to multitask in a fast-paced environment and lift up to 50 lbs.
Pizzeria Vetri is a vibrant neighborhood pizzeria known for its hand-crafted Neapolitan-style pizzas and warm hospitality. We are seeking a fast, organized, detail-oriented Service Assistant to support an exceptional guest experience. This role ensures accurate food delivery, clean and efficient dining spaces, smooth communication with FOH and BOH teams, and consistent support during service. Ideal for someone who thrives in a busy, guest-facing environment and wants to grow in hospitality.
Guest Experience & Table Support
Deliver pizzas, salads, and beverages with accurate, friendly introductions.
Serve as the final quality check for all dishes—confirm modifications, allergies, and accuracy before running food.
Monitor dining room flow, support servers, offer refills, and anticipate guest needs.
Clear, wipe, and reset tables promptly; maintain a polished, welcoming environment.
Dining Room & Service Maintenance
Keep expo, service stations, and to-go areas clean, stocked, and organized.
Polish plates, glassware, pizza trays; fold boxes; restock glassware, plates, and pizza stands.
Maintain safe, clear walkways and follow all sanitation and service standards.
Operational & Team Support
Master table and seat numbers, ticket reading, and menu knowledge
Organize tickets by time and run food as it hits the pass to ensure timely service
Follow strict allergy protocols and communicate clearly with BOH and FOH teams.
Pack and label to-go orders accurately; manage delivery tablets.
Assist servers and managers during rush periods and complete opening/closing sidework.
Restaurant experience preferred but not required; strong work ethic and willingness to learn are essential.
Ability to multitask, stay calm, and move quickly.
Strong communication skills and a positive, team-oriented mindset.
Flexible availability, including evenings, weekends, and select holidays.
Must be able to stand, walk, lift up to 50 lbs, and work in a fast-paced environment.
Why Work With Us?
Join the URBN family (Terrain, Anthropologie, Free People, Urban Outfitters) with opportunities for growth, cross-training, and advancement
Become part of a supportive and passionate team that values hard work, integrity, culinary excellence, and a love of good food.
Collaborative, hospitality-focused team culture where your contributions matter.
Competitive pay and employee meal benefits.
Employee perks and discounts across URBN brands
Benefits
Eligible full-time employees receive:
Medical, dental, and vision insurance
Paid Time Off (PTO)
401(k) retirement plans
➡ Learn more: urbn.com/work-with-us/benefits
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
URBN Subsidiary including Terrain Cafe, Pizzeria Vetri, Gatehouse, Shop 543
Menus & Venues is the food and beverage division of URBN, which owns and operates Terrain Cafe, Terrain Events, Gatehouse, Pizzeria Vetri, and Shop 543. We are in the business of developing restaurants and venues that put creativity first to provide an immersive experience for guests paired with a culinary ethos that places locality, seasonality and quality as its cornerstones. Deeply rooted in the communities we serve; we strive to connect with our customers and become their favorite destination no matter what the occasion. We celebrate priceless milestones with our guests and work alongside them to create unforgettable events of all kinds. We also invest time in forging genuine partnerships with local organizations, sourcing locally wherever possible and championing the causes that are held dear to the community. We strive to foster and develop the passions of the talented individuals who join our team in all facets of our business, providing our people with benefits and growth opportunities not typical of traditional hospitality businesses.
Offices: Philadephia, PA, US
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