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The agent is responsible for patrolling the facility to ensure the security of the community and the safety of residents. Key duties include monitoring entrances, responding to emergencies, and providing high-quality customer service to guests.
Candidates must possess excellent communication and interpersonal skills with a passion for guest service. The role requires the physical ability to patrol the property and the capacity to make concise decisions under pressure.
Stratton Amenities is a leading provider of luxury concierge and courtesy patrol services, catering to upscale apartments and condominium buildings. Our mission is to enhance people's lives through genuine hospitality, innovation, and the creation of a Culture of Service.
We are currently seeking energetic, friendly, and professional individuals to join our growing team as Courtesy Patrol Agents (Rovers).
As a Courtesy Patrol Agent (Rover), you play a crucial role in ensuring the security of our community and the safety of our residents and team members. Your primary responsibility is to observe, detect, and report any security concerns to our chain of command. Additionally, your presence and ability to interact with residents and visitors while patrolling the facility contribute to their sense of comfort and well-being.
Shifts: Part-Time/Weekends
Requirements:
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Exceptional interpersonal skills and a passion for guest service.
• Ability to walk and patrol the property, parking areas, and amenities.
• Ability to actively listen and respond promptly and genuinely to residents' and guests' requests.
• Ability to think clearly and make concise decisions under pressure.
• Professional appearance with a neat and well-groomed demeanor.
• Organizational skills, proactiveness, productivity, and self-motivation with a positive attitude.
• Ability to take pride in the position and property, demonstrating a sense of ownership.
Responsibilities:
• Remain attentive to the surroundings and refrain from engaging in activities that may distract from work.
• Welcome residents with a smile and provide exceptional service, offering assistance whenever possible.
• Anticipate residents' needs and offer assistance to anyone who appears to require it.
• Conduct daily rounds, thoroughly checking all areas of the facility.
• Inspect all entrances, egress doors, man-gates, handicap gates, fire gates, loading docks, and elevators (reporting any elevator issues immediately).
• Regularly monitor gates and doors throughout the shift to ensure safety.
• Respond promptly to facility emergencies such as fire alarms, elevator entrapments, vehicle accidents, smoke complaints, and noise complaints.
• Provide friendly customer service and accurate information to residents and guests.
• Follow directives from the Facilities Manager and/or Concierge Director.
• Inspect all doors and amenity spaces while patrolling the community.
• Reset furniture in amenities to maintain standards and prepare for the next day.
Stratton Amenities is an equal opportunity employer, firmly believing in the importance of diversity and inclusion in fostering connections within a culture of service.
A full-service concierge solution providing luxury, hotel-style services to a variety of properties. #ACultureOfService
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style services to a variety of properties including but not limited to, mixed-use, multifamily, condominium, and commercial properties. Our drive for excellence and passion for hospitality empowers our associates to always be committed to providing quality service and unparalleled support so residents and guests can have a memorable experience. > Customizable to fit the needs of our clients and resolve their unique challenges. > Boost resident engagement and satisfaction by enhancing their living experience with our value-adding services that will ultimately increase resident retention. > Our clients will gain peace of mind by safeguarding their property. > Top-notch training and continuous development to all our associates to ensure efficient, consistent, and professional service.
Offices: 12530 Lebanon Rd, 206, Frisco, Texas 75035, US
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