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Full-time
bachelor degree
Posted 82d ago
~40 hrs/week
Responsibilities
The Branch Sales Manager is responsible for scaling up the customer base and developing relationships with customers to boost business volume. This role includes managing a team of Sales Officers and ensuring adherence to sales processes while enhancing customer experience.
Requirements
Candidates should have a minimum of 8 years of relevant experience in sales within the banking sector. A graduate degree is required, and strong leadership and relationship management skills are essential.
Full job description
Job Requirements
Job Requirements
Job Description
Job Title - Branch Sales Manager
Business Unit - Retail Banking
Job Purpose:
The role entails scaling up and growing the customer base for the branch. It also entails developing constructive relationships with customers and working closely with them to boost volume of business across geographies by establishing a strong foundation with them as their financial partner of choice. This role encapsulates the responsibility of customer sourcing and acquisitions and building strong relationships with key dealers, strategic partners to help in client sourcing and acquisition. This is a critical branch level role that directly impacts the revenue and P&L for the branch.
Roles & Responsibilities:
Drive below the line activities in the assigned catchment to acquire new customers
Ensure Sales process adherence & desired productivity of Sales Officers
Manage, mentor and motivate the Sales Officers team
Monitor & ensure sourcing of quality savings accounts – in terms of product mix and value driven customer -segments
Monitor the quality of sourcing of products to evaluate developmental needs of the sales teams and drive the sales system towards quality standards where risks are well controlled
Manage and improve the customer experience to establish a strong brand for the bank
Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels - Sales Officers
Represent customer requirements as a customer advocate to the bank and give inputs to innovating new and relevant products
Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer
Managerial & Leadership Responsibilities:
Monitor key parameters on productivity, hiring quality and attrition rates and make necessary improvements
Mentor and coach team members to percolate ethos of customer centricity, innovation, compliance and integrity
Create environment for team to focus on customer centricity and fulfilling customer’s needs holistically
Attract & retain best-in class talent to meet Bank's rapid growth targets
For any bank-related queries, please email us at [email protected] or call 1800 10 888 (Toll free).
Industry
Banking
Company size
10,001+ employees
Founded
2015
Headquarters
Mumbai, Maharashtra
LinkedIn followers
1,775,295
Total funding
$892M
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Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility.
Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
Offices: IDFC FIRST Bank Tower, The Square, C-61, G Block, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra 400 051, IN