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New York, New York, United States • On-site
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The Patient Service Representative is responsible for greeting patients, managing phone inquiries, and scheduling appointments. They also handle patient registration, insurance verification, and the collection of co-payments and balances.
Candidates must have a high school diploma or equivalent and 1-3 years of customer service experience. Experience in a medical office setting and knowledge of medical coding are preferred.
Description
INTEGRATED MEDICAL PROFESSIONALS-We are the largest multi-specialty urology focused practice in the country. Our doctors and staff are committed to providing the highest level of quality medical services available. Join our team for a rewarding career with a growing health care organization who values our staff as much as we do our patients.
This position is in our office located at:
145 East 32nd Street, 10th Floor
New York, NY 10016
We offer competitive pay as well as PTO, Holiday pay, and comprehensive benefits package!
· Health insurance
· Dental insurance
· Vision insurance
· Life Insurance
· Pet Insurance
· Health savings account
· Paid sick time
· Paid time off
· Paid holidays
· Profit sharing
· Retirement plan
The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
Responsibilities include but are not limited to:
Requirements
High School Diploma or equivalent required.
Some college work preferred.
Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%
The Best Care in the World ... Right in Your Own Backyard!
Integrated Medical Professionals (IMP), the largest multi-specialty practice in the United States, is comprised of physicians who are committed to providing the highest level of quality medical services available in locations convenient to the patients. The 100+ Board Certified doctors, in over 50 locations, comprise Advanced Urology Centers of New York, Advanced Radiation Centers of New York, and Pathology, all divisions of Integrated Medical Professionals. IMP and The Mount Sinai Hospital joined in a clinical affiliation making it easier than ever for patients in NYC, LI, and the Hudson Valley to receive state-of-the-art screening, assessment and treatment for complex urologic conditions, and improve access to cutting-edge radiation oncology services. Services Urology – Advanced Urology Centers of New York (AUCNY) The urologists treat all urologic diseases and conditions at 45+ locations. Radiation Oncology – Advanced Radiation Centers of New York (ARC) ARC physicians are national pioneers in safer, more precise radiation technologies including Image-Guided Radiation Therapy (IGRT) and Rapid Arc Rotational Arc Therapy. The team uses technologies which increase cure rates, reduces side effects and improves quality of life. Pathology IMP is the first medical practice in the Greater New York area to use DNA verification in its diagnostic pathology labs, adding to an already rigorous chain of custody handling of specimens.
Offices: 1 Hollow Ln, Suite 206, New Hyde Park, New York 11042, US
