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Full-time
high school
Posted 14d ago
~40 hrs/week
Responsibilities
The New Patient Liaison manages the intake process for new referrals, including triaging diagnoses and scheduling initial appointments. They are responsible for collecting medical records and coordinating communication between patients, referring physicians, and clinic staff.
Requirements
A high school diploma is required, along with proficiency in Microsoft Office products. Experience in healthcare, customer service, and Electronic Medical Records (EMR) is preferred.
Full job description
Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description:
The New Patient Liaison is responsible for performing the intake of new patient referrals from multiple sources for Tennessee Oncology Clinics. New patient intake includes: triaging the severity of diagnosis, scheduling intake with patient, performing new patient intake phone communication, record retrieval, communication with referring physicians, and scheduling first appointment.
ESSENTIAL FUNCTIONS
Answers incoming new patient calls, enter demographic and insurance pre-registration information; maintains contact with new patients via multiple methods (mailing new patient packets, electronic communication / email, callbacks,
Requests, collects, documents and assesses all appropriate records to ensure patient has been scheduled properly and all necessary records have been obtained for evaluation in accordance with HIPAA regulations.
Ensures referring physicians have received communication regarding the new patient visit
C0mmunicate with outside entities to obtain new patient medical history records when appropriate.
Communicates with team members, clinic staff and referring Provider offices.
Coordinates with Clinic staff to schedule new patient appointments
Additional responsibilities may be assigned
KNOWLEDGE, SKILLS & ABILITIES:
Promotes positive customer relations
Maintains and ensures confidentiality of patient information
Exhibits high degree of initiative, judgment and discretion
Promotes highest ethical standards
Effectively communicates both orally and in writing
Adheres to all Tennessee Oncology policies and procedures
EDUCATION & EXPERIENCE:
HS Diploma required
Advanced PC skills with demonstrated knowledge of Microsoft products including Word and Excel
Prefer experience in healthcare, customer service
Prefer experience with EMR
PHYSICAL REQUIREMENTS:
Able to travel to other clinics when necessary • Able to lift 25 pounds.
Tennessee Oncology is one of the nation’s largest community-based cancer care specialists and home to one of the leading clinical trial networks in the country.
Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high quality cancer care and the expertise of clinical research for all patients at convenient locations within their community and close to their home. To this day, our growing network of physicians and number of locations is based on this mission. In 2018, Tennessee Oncology joined OneOncology, a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the United States, as a founding practice partner.
Physicians specializing in gynecologic oncology, palliative care, radiation oncology, and health psychology comprise our group.
Tennessee Oncology provides a full range of diagnostic services, including oncology specific expertise in PET/CT and laboratory services. Clinic locations provide on-site chemotherapy treatments so that patients receive care in their community and close to their home.
Our physicians utilize the latest in molecular diagnostics and profiling to choose treatments specific to the genetics of your cancer.
Oncology research is the largest area of new drug development. Self -administered medications, those taken by mouth or injected by the patient, comprise approximately 40% of these investigative medications. Tennessee Oncology’s in house pharmacy, Park Pharmacy, stocks oncology and hematology medications not readily available at community retail pharmacies. A URAC accredited Specialty Pharmacy, Park provides insurance and benefits investigation, prior authorization services for insurance coverage, co-pay assistance through manufacturer or foundation programs, extensive medication education, and access to a pharmacist 24 hours a day, 7 days a week.
Offices: 2004 Hayes St, Nashville, Tennessee 37203, US