Mississauga, Ontario, Canada · Hybrid
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Mississauga, Ontario, Canada · Hybrid
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Mississauga, Ontario, Canada · Hybrid
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Mississauga, Ontario, Canada · On-site
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Mississauga, Ontario, Canada · Hybrid
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Mississauga, Ontario, Canada · On-site
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Mississauga, Ontario, Canada · On-site
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Mississauga, Ontario, Canada · Hybrid
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Mississauga, Ontario, Canada · Hybrid
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Mississauga, Ontario, Canada · On-site
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Mississauga, Ontario, Canada · On-site
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Mississauga, Ontario, Canada · Hybrid
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Mississauga, Ontario, Canada · Hybrid
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Mississauga, Ontario, Canada · On-site
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Mississauga, Ontario, Canada · On-site
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Mississauga, Ontario, Canada · On-site
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Mississauga, Ontario, Canada · Hybrid
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Lead production support for mission-critical Pega and AI platforms while managing a team of professionals and overseeing budgets. Responsible for end-to-end incident management, vendor relationships, and improving operational efficiencies through automation and stability improvements.
Requires over 10 years of relevant experience in apps support and people management, with a strong background in stakeholder and project management. A bachelor's degree is required, with a master's degree preferred.
The Apps Support Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
Responsibilities:
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We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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This job opening is for an existing job vacancy.
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