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$22/hr–$24/hr
Full-time
Posted 59d ago
~40 hrs/week
Responsibilities
The Ambassador acts as the primary point of contact for guest inquiries, proactively addressing needs and resolving service issues. They collaborate across departments to ensure a seamless guest experience while maintaining organized and safe public areas.
Requirements
Candidates should have at least 3 years of experience in hospitality or guest relations and possess strong communication and problem-solving skills. Proficiency with property management systems and a flexible schedule including weekends and holidays are required.
Full job description
Job Duties:
Make every interaction a positive experience for guests and team members.
Act as the primary point of contact for complex guest or resident inquiries and service
requests.
Anticipate guest needs and proactively address potential service issues.
Model exemplary hospitality behaviors, setting the standard for the Hotel team.
Collaborate with housekeeping, restaurant, engineering, security, valet, and otherdepartments to resolve guest-impacting issues efficiently.
Maintain consistent follow-up on guest concerns to ensure satisfaction.
Maintain accurate records of incidents, work orders, and guest feedback.
Ensure lobby and public areas are organized, safe, and presentable at all times.
Assist in developing, updating, and implementing standard operating procedures (SOPs) to enhance operational efficiency.
Support cross-departmental
Maintain a polished appearance and friendly and professional demeanor at all times.
Convey a consistently upbeat, welcoming, and genuine attitude.
Uphold confidentiality regarding guest, resident, and company information
Qualifications
High-energy, proactive self-starter who demonstrates enthusiasm and a positive attitude in all interactions. Constant welcoming smiles a must!
Strong interpersonal, communication, and problem-solving skills.
Ability to handle guest complaints and escalations diplomatically.
Tech-savvy: familiarity with property management systems, work order platforms, and communication tools.
Flexible schedule, including weekends, holidays, and varied shifts.
Minimum 3 years of experience in hospitality, front desk, or guest relations preferred.
Bilingual (English/Spanish) preferred.
Genuine, thoughtful, and attentive care toward guests, residents, and team members.
Ability to anticipate needs, act independently, and provide solutions while maintaining professionalism.
Strong teamwork orientation with the ability to inspire, motivate, and mentor staff.
At Folio Association Management, we are committed to fostering communities through trust and collaboration.
Industry
Business Consulting and Services
Company size
51-200 employees
Founded
2024
Headquarters
Temple Terrace, Florida
LinkedIn followers
452
Our Mission
At Folio Association Management, we are committed to fostering thriving communities through trust and collaboration. We focus on creating meaningful connections and making a difference by doing things the right way.
Our approach is rooted in partnership, not management - we work closely with our clients to deliver customized experiences and peace of mind. We treat every community as our own, maximizing property value while preserving the essence of home. With adaptability, transparency, and a focus on long-term relationships, we strive to deliver exceptional service and build better communities together.
Offices: 12906 Tampa Oaks Blvd, 100, Temple Terrace, Florida 33637, US · 9400 Gladiolus Dr, 250, Fort Myers, Florida 33908, US · 4301 Vineland Rd, E-1, Orlando, Florida 32811, US
Community ManagementAssociation ManagementCommunity Association ManagementHOACOAPOADevelopersBuildersAccounting Only Association ManagementSingle Family Homes