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Full-time
bachelor degree
Monthly Rostered Day Off, Attractive remuneration packaging, Flexible work arrangements, Work from home, Paid Parental Leave, Reproductive leave
Posted 16d ago
Apply by Aug 17
~40 hrs/week
Responsibilities
Act as the primary technical specialist for complex Workers Compensation claims, providing coaching and mentoring to claims staff. Responsibilities include reviewing claims decisions, liaising with legal firms, and managing claims strategies.
Requirements
Requires extensive experience in the Workers Compensation industry and the ability to apply Work Cover legislation and the Accident Compensation Act. A Bachelor of Law degree or industry-related qualifications are highly desired.
Full job description
Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
As the primary in-team specialist for technical claims and Workers Compensation knowledge, in the Technical Manager position you will use your unique skill set to provide coaching and mentoring to claims staff with relation to complex claims matters.
You will also use your knowledge of Workers Compensation legislation to review and endorse claims decisions, liaise with legal parties relating to claims disputes, undertake various calculations relating to compensation, and provide technical reviews for claims management strategies
How you'll make an impact
Applying your specialist Workers Compensation technical knowledge to claims of a complex nature, and acting as a technical reference point for other team members such as Case Managers and Senior Case Managers
Guiding, advising and assisting employer clients who require specialist technical assistance
Interacting with and providing instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters
Providing employers, employer consultants and other involved parties with updates in relation to litigated matters
Undertaking adverse decision quality revisions and endorsements
Completing case conferencing with Case Managers and attending claims review meetings when required
Undertaking pre-conciliation checks, assisting with strategy considerations and attending conciliation conferences as required
Mentoring and coaching other members of your team
About you
Experience within the Worker’s Compensation industry and in the application of Work Cover legislation
Ability to interpret and apply Accident Compensation Act
Fantastic customer service skills
Exceptional communication and interpersonal skills
Experience in client service role
Coaching, mentoring, and leadership skills
Bachelor of Law Degree and/or Industry Related Qualifications will be ideal
What we can offer you
Monthly RDO (Rostered Day Off) after the completion of your probationary period
Attractive remuneration packaging & flexible work arrangements including Work from Home
Paid Parental Leave
Reproductive leave
Birthday Club: Enjoy a day off during the month of your birthday, on GB!
Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
Exciting career – as our Company grows, so do the opportunities for our people
Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
Service recognition awards and employee assistance program for yourself and immediate family members
A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
To apply:
If this sounds like an opportunity you would be interested in, we would love to hear from you.
Helping people and companies prevent, manage and overcome the impact of risk
Industry
Insurance
Company size
5,001-10,000 employees
Founded
1962
Headquarters
Rolling Meadows, Illinois
LinkedIn followers
97,097
About Gallagher Bassett:
We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk. Our team of experienced professionals understands the nuances of your business and always delivers the outcomes that matter most to your organization.
Our story is one of strategic decision making, innovation, commitment to quality, and delivering excellent service. With these, Gallagher Bassett provides a unique suite of claims management and related consulting and technical services.
Gallagher Bassett introduced the Third-Party Claims Administrator (TPA) model to the local insurance industry. As pioneers in this fast-growing sector, we continue to set the benchmark for quality, customer service, and TPA systems across all insurance sectors.
We have operations in the United States, Australia, and the United Kingdom.
Being part of a global organization gives us an advantage in technology, processes, personnel, and consulting services. This combination of global reach and local market expertise enables us to quickly and accurately assess any situation and provide an optimal solution. Our clients can rest assured that we fully understand their needs and are equipped to act whenever, wherever, and however required.
Offices: 2850 Golf Rd, Rolling Meadows, Illinois 60008, US
Property/Casualty Third Party AdministratorClaims ManagementInformation ManagementManaged CareRisk ControlAppraisal Servicesand Workers' CompensationE-CommerceRisk ManagementCosmetics