Melbourne, Victoria, Australia · On-site
Company Description Mercure Melbourne Doncaster is a 183 room & suite hotel is Australia’s first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Feat…
Skills: Reservations Management, Up-selling, Customer Service, Property Management System (PMS), Communication Skills
Melbourne, Victoria, Australia · Hybrid
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Melbourne, Victoria, Australia · On-site
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Melbourne, Victoria, Australia · Hybrid
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Melbourne, Victoria, Australia · Hybrid
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Melbourne, Victoria, Australia · On-site
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Melbourne, Victoria, Australia · On-site
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Melbourne, Victoria, Australia · On-site
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CharcoalblueMelbourne, Victoria, Australia · Hybrid
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Melbourne, Victoria, Australia · On-site
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Melbourne, Victoria, Australia · On-site
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Melbourne, Victoria, Australia · On-site
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Melbourne, Victoria, Australia · Hybrid
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Melbourne, Victoria, Australia · Hybrid
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Melbourne, Victoria, Australia · On-site
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Melbourne, Victoria, Australia · Hybrid
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OrnataMelbourne, Victoria, Australia · On-site
$85k–$105k/yr
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Melbourne, Victoria, Australia · On-site
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Skills: Customer Service, Retail Sales, Visual Merchandising, Communication Skills, Teamwork
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The Reservations Agent manages incoming booking enquiries and maximizes revenue through up-selling room types and packages. They ensure a seamless guest journey by coordinating with Sales and Front Office departments while maintaining accurate guest records.
Candidates should have a passion for hospitality and strong communication skills, with previous experience in reservations or front office preferred. Australian working rights are mandatory, and knowledge of a Property Management System is considered a plus.
Mercure Melbourne Doncaster is a 183 room & suite hotel is Australia’s first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.
We are a vibrant and forward-thinking hotel with a reputation for hosting exceptional conferences, meetings, and events. From corporate gatherings to high-energy incentives, we create moments that leave a lasting impact. Now, we’re looking for a talented individual to maximize our potential in the Conference & Events market and help us grow even more!
As a Reservations Agent, you will be the friendly voice and helpful guide behind every great guest experience. Your role is vital in ensuring smooth and efficient reservations while maximising revenue and delivering outstanding service.
Handling all incoming reservation enquiries with professionalism and care
Up-selling room types and packages to maximise occupancy and revenue
Delivering warm, knowledgeable, and personalised service to every guest
Answering phone calls within three rings—every time—with a smile in your voice
Maintaining accurate booking records and updating guest profiles in the PMS
Confirming guest requests and ensuring special preferences are communicated to the relevant departments
Staying up-to-date with our rates, promotions, and loyalty program (Accor Live Limitless)
Coordinating with Sales, Front Office, and other departments to provide a seamless guest journey
Assisting with group bookings, quotes, and supporting front office operations when needed
Performing critical daily admin tasks to keep everything running smoothly
Australian working rights are mandatory. No visa sponsorship is available.
A passion for hospitality and genuine desire to exceed guest expectations
Strong communication and organisational skills
Previous experience in a reservations or front office role preferred (but not essential—we’ll train the right person!)
A team player with a proactive attitude and a keen eye for detail
Knowledge of a Property Management System (PMS) is a plus
Flexibility to assist other departments when required
The Mercure brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
