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Full-time
high school, associate degree, bachelor degree
Posted 1d ago
~40 hrs/week
Responsibilities
The Parts Specialist serves as the primary point of contact for aftermarket parts inquiries, quotations, and order fulfillment. They are responsible for managing the sales order process from initial inquiry through shipment while providing technical support and maintaining customer relationships.
Requirements
Candidates must have at least 5 years of estimating experience in manufacturing or industrial equipment and a strong understanding of welding and fabrication. Proficiency in reading technical drawings and blueprints is required, along with a high school diploma or GED.
Full job description
Drive Customer Success. Deliver Solutions. Make an Impact.
Are you a technically skilled professional who enjoys helping customers find the right solutions? Do you thrive in a fast-paced environment where customer service, problem-solving, and technical knowledge come together?
Armor Metal Group is seeking a Parts Specialist - Aftermarket to join our team. In this critical customer-facing role, you will serve as the primary point of contact for aftermarket parts inquiries, quotations, and order fulfillment. You'll work closely with customers, suppliers, service contractors, and internal teams to ensure accurate solutions, exceptional service, and on-time delivery.
If you have experience in manufacturing, industrial equipment, welding and fabrication, estimating, or aftermarket parts sales, we'd love to hear from you.
What You'll Do
As a Parts Specialist, you will be responsible for generating and processing parts sales orders from initial inquiry through final shipment while delivering an outstanding customer experience.
Key Responsibilities
Serve as the primary contact for customer inquiries related to aftermarket parts, pricing, availability, and technical support.
Review customer requirements and align technical specifications with company products and capabilities.
Validate customer requirements and recommend modifications or alternative solutions when appropriate.
Develop accurate quotations through pricing analysis and estimating tools.
Follow up on quotes to secure orders and identify additional sales opportunities.
Answer technical questions and provide product recommendations that build customer confidence and trust.
Process RFQs, spare parts orders, and machine rebuild parts orders.
Enter and manage orders while monitoring progress to ensure on-time delivery.
Proactively communicate order status updates and resolve issues that may impact delivery schedules.
Resolve customer concerns related to invoicing, pricing, incorrect shipments, freight charges, and order discrepancies.
Establish and maintain new customer accounts.
Develop a thorough understanding of customer operations, markets, and business needs.
Become a product expert capable of communicating product features, benefits, and applications.
Prioritize multiple customer requests while maintaining exceptional accuracy and responsiveness.
Collaborate with internal teams, suppliers, service contractors, and other Armor divisions to deliver the best possible customer experience.
What We're Looking For
Required Qualifications
5+ years of estimating experience in manufacturing, industrial equipment, fabrication, or a related field.
Strong technical knowledge of capital equipment, industrial machinery, or related industries.
Strong understanding of welding and fabrication processes.
Ability to read and interpret technical drawings and blueprints.
Experience working in a manufacturing environment.
High School Diploma or GED.
Preferred Qualifications
Associate's or Bachelor's degree in Business Management or a related field.
1-4 years of customer service, sales support, or office management experience.
Experience serving as a primary customer contact.
Experience supporting customers through problem resolution and order management.
Skills for Success
The ideal candidate will possess:
Strong customer service and relationship-building skills
Excellent verbal and written communication abilities
Strong analytical and problem-solving capabilities
Attention to detail and a high degree of accuracy
Effective time management and organizational skills
Ability to prioritize competing demands in a fast-paced environment
Understanding of the sales cycle and customer purchasing process
Proficiency with Microsoft Office and ERP systems
Ability to work independently while managing multiple priorities
Our Values
At Armor Metal Group, our success is built on employees who embody our core values:
Customer Focused
Passionate About Work
Solution Oriented
Driven by Integrity
Why Join Armor Metal Group?
At Armor, you'll have the opportunity to work alongside industry experts, support innovative manufacturing solutions, and build lasting customer relationships. You'll play a key role in helping customers keep their operations running while contributing to the continued growth and success of our organization.
If you're a customer-focused problem solver with technical expertise and a passion for delivering exceptional service, we encourage you to apply today.
Leading supplier of reusable metal containers, precision metal fabrication, stamping, machining & finishing services.
Industry
Machinery Manufacturing
Company size
201-500 employees
Founded
1996
Headquarters
Mason, Ohio
LinkedIn followers
2,726
Armor Contract Manufacturing is a custom contract manufacturer for industrial, commercial, and military defense applications. Build-to-print metal fabrication, stamping, machining, painting & finishing, rebuild, and engineering services. Multi-location precision metal fabrication services with a 24-hour response to inquiries. Over 30 years of experience building complex assemblies and fabrications, specializing in welding aluminum and stainless steel.
Armor Contract Manufacturing is a division of The Armor Group, Inc., a diversified group of manufacturing companies.
Headquartered in Mason, Ohio, with additional facilities in Ohio, Indiana, and Shanghai, China, we have over 475,000 square feet of manufacturing space available throughout our international footprint with the ISO 9001:2015 certification. We employ over 250 highly trained and experienced engineers, project managers, tradespeople, and office professionals.
Offices: 4600 Mason Montgomery Rd, Mason, Ohio 45040, US · 300 Comet Ave, Elkhart, Indiana 46514, US · 24545 State Road 23 South, South Bend, IN 46614, US · 160 Harmon Avenue, Lebanon, OH 45036, US · Benton Harbor, Michigan 49022, US