Mason, Ohio, United States · On-site
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Mason, Ohio, United States · On-site
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Mason, Ohio, United States · On-site
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Mason, Ohio, United States · On-site
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Mason, Ohio, United States · On-site
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Mason, Ohio, United States · On-site
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Mason, Ohio, United States · On-site
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Mason, Ohio, United States · On-site
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Mason, Ohio, United States · On-site
$17/hr–$18/hr
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Mason, Ohio, United States · Hybrid
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Mason, Ohio, United States · Remote OK
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Mason, Ohio, United States · On-site
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Mason, Ohio, United States · On-site
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Mason, Ohio, United States · On-site
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Mason, Ohio, United States · On-site
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Mason, Ohio, United States · On-site
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Mason, Ohio, United States · On-site
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Mason, Ohio, United States · Hybrid
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Mason, Ohio, United States · On-site
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Mason, Ohio, United States · On-site
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The operator handles 50 to 150 calls per shift involving fire, police, and EMS alarms. They are responsible for resolving customer inquiries and maintaining accurate account records.
Candidates must have a high school diploma and at least six months of customer service experience. A clean background and proficiency in computer software are required.
Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.
The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.Must be able to answer 50 to 150 calls per shift.
Must be able to take calls involving fire alarms, police, fire, and EMS.
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve the callers' problems and issues.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Perform other duties assigned by management.
Must be available for three twelve-hour shifts 7am to 7pm.
No rotating shifts.
Call Center experience is a plus.
Education/Qualification:
High school diploma or equivalent.
Customer service experience required.
Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Must have a minimum of six months experience in a customer service industry.
Must have a clean background.
Other Duties:
Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
Performs other duties as assigned.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Pay is $20 per hour.
Excellent pay
Medical, dental, vision
Company paid life insurance
Company paid short-term disability
401K with employer match
Paid vacation and company holidays
Training and Career Development
Company vehicle (if job applicable)
Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.
The U.S. leader in fire protection, life safety and security.
Pye-Barker Fire & Safety is the U.S. leader in fire protection, life safety and security systems.
Offices: 2500 Northwinds Parkway, Ste 200, Alpharetta, GA 30009, US · 701 Second Ave, Nashville, TN 37201, US · 3998 Leeds Ave, Charleston, SC 29405, US · 1225 Rail Street, Greensboro, NC 27407, US · 832-101 Purser Drive, Raleigh, NC 27603, US
