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Full-time
high school
Posted 11d ago
~40 hrs/week
Responsibilities
Conduct public education and assist individuals in accessing health coverage options such as Medicaid, CHIP, and the Marketplace. Screen and enroll patients into qualified health programs while maintaining accurate medical data in the EPIC system.
Requirements
Requires a High School Diploma or equivalent and fluency in both English and Spanish. Candidates should have experience in a medical office setting and the ability to type at least 45 wpm.
Demonstrate and maintain expertise in: eligibility and enrollment rules and procedures; the range of qualified health plan options and insurance affordability programs; the needs of underserved and vulnerable populations; and privacy and security standards.
Responsibilities:
Conduct public education activities to raise awareness about coverage options available under Medicaid, CHIP and the Marketplace
Help individuals understand and access affordability options
Provide information and assistance in a fair, accurate, and impartial manner;
Provide information and assistance in a manner that is culturally and linguistically appropriate to diverse communities and accessible to individuals with disabilities; and
Provide referrals to any applicable office of health insurance consumer assistance or ombudsman established under Section 2793 of the PHS Act to address consumer grievances, complaints, or questions about their health plan, coverage, or a determination.
Ensure all health center outreach and enrollment assistance workers (i.e., current and newly supported) comply with and successfully complete all required and applicable federal and/or state consumer assistance training, as is required for all assistance personnel carrying out consumer assistance functions.
Demonstrate the capacity to conduct “in reach” with currently uninsured health center patients and “outreach” to non-health center patients in their approved service area.
Health center outreach and enrollment assistance workers will be required to help any patients or residents seeking outreach and enrollment assistance.
Must provide timely referrals to other resources, such as the toll-free Marketplace Call Center, or to other state or local entities that can more effectively serve that individual.
Screens and enrolls patients under programs they may qualify for, such as HWLA-Matched, HWLA-Unmatched and Medi-Cal.
Enters and retrieves patient medical data from computer terminal updating entries as necessary.
Is familiar with Medi-Cal, Healthy Families, Healthy Kids, Healthy Way L.A., Kaiser Child Care Plan and other health care options available to parents, child care providers and the general public in Los Angeles County.
Assist in the compilation of data for regular and special reports (e.g. grievance reports)
Assist in the training of new personnel.
Effective Assistance for members and families experiencing difficulties (e.g. enrollment trouble shooting and advocacy on behalf of the family, barriers to enrollment, utilization and retention) and offer retention assistance.
Provide on phone or in person accurate, reliable information regarding Clinica’s Medi-Cal Programs.
Ensure patients are enrolling in Medi-cal, Healthy Way L.A. and any other health care options available.
Demonstrates a positive, can do attitude in responding to employee and patient needs.
Provide education to patients on Medi-cal application process and how to advocate for themselves.
Attends In-Services and/or trainings.
Call managed care patients for appointments.
Update EPIC with notes in order for front office to process patients with appropriate HWLA status.
Answers incoming calls for HWLA and Medi-cal patients, takes messages, transfers calls and provides information to other departments upon request.
Operation of standard office machine.
Other duties assigned.
Qualifications:
Experience in a medical office setting preferred.
Ability to handle multiple tasks and work in a busy environment.
Must have great verbal and written communication skills,
English and Spanish is a MUST
Computer experience and typing at least 45 wpm.
Able to promote and provide means for a working team relationship with front office and other departments.
Able to handle heavy telephone duties and an influx of patients.
Organized, flexible, thoroughness, dependability and attention to detail.
Must be able to communicate effectively with people of diverse culture, education, social and economic backgrounds.
Must have strong team orientation.
Able to work and communicate effectively with people of diverse culture, education, social and economic backgrounds.
High School Diploma or Equivalent.
Related keywords
MedicaidCHIPMarketplaceHealthy Way L.A.Medi-CalEPICPatient EnrollmentHealth InsurancePublic HealthPatient AdvocacyMedical OfficeBilingualHealthcare AdministrationConsumer Assistance
Our mission is to provide quality, affordable and culturally sensitive health care and other services to the uninsured, insured and underserved communities of greater Los Angeles regardless of their ability to pay by upholding the legacy and tradition of Monseñor Oscar Romero and educating and empowering Salvadoran and other community members through community organizing, health education and social justice and exchange programs in El Salvador.
Professionalism and Teamwork
Clínica Romero is committed to providing our patients excellent service offered in a spirit of professionalism and teamwork.
Compassion and Kindness
Clínica Romero is committed to providing our patients with excellent service and we believe that compassion and kindness are integral to providing high quality health care that is patient centered.
Quality Service
Clínica Romero is committed to providing the highest possible quality of care to all patients regardless of their race, ethnicity, sex, religion, sexual preference and/or income status.
Healthcare as a Basic Right
Clínica Romero believes that health care is a right and will advocate for this whenever possible. In a system where health care is a right, disparities in care are eliminated and all have access to quality care.
Offices: 123 South Alvarado St., Los Angeles, CA 90057, US · 2032 Marengo St., Los Angeles, CA 90033, US · 201 South Alvarado St #100, Los Angeles, CA 90057, US · 123 S Alvarado St, Los Angeles, CA 90057, US
Affordable Health CareCommunity Health Care ClinicDentalMental HealthMedicalVisionPharmacyand STD/HIV TestingHospitalHealth Care