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Full-time
high school
401(k) retirement savings plan
Posted 9d ago
~40 hrs/week
Responsibilities
The Staffing Coordinator manages caregiver schedules and client services to ensure continuous, high-quality care delivery. This role involves acting as a primary point of contact for families and caregivers while maintaining accurate records and collaborating with internal teams.
Requirements
Candidates must have a high school diploma or equivalent and at least two years of experience in staffing, scheduling, or a related customer service field. Proficiency in Microsoft 365 and bilingual skills in English and Spanish are required.
Full job description
Company Description
A LITTLE ABOUT US:
Cambrian Homecare, LLC (part of the Dungarvin family of companies) has been providing compassionate, flexible, and personalized in-home care since 1996, helping individuals of all ages; including seniors and persons with developmental disabilities; live independently and with dignity in the comfort of their own homes. Our work is rooted in community, reliability, and meaningful human connection.
At Cambrian, every team member contributes to a culture of support and respect. We partner with caregivers, families, hospitals, and community organizations to deliver tailored care plans and build relationships that truly matter. While no workplace is perfect, many people who work here highlight the sense of purpose, teamwork, and flexibility they experience as part of the Cambrian community.
In this role, you'll help support operations by serving as a key resource for caregivers and clients, ensuring services remain staffed, coordinated, and running smoothly when support is needed most.
WE OFFER:
Compensation: $23.50 hourly fixed rate.
Work Environment: On-site in Long Beach, CA.
Team Culture: A collaborative and service-focused environment where teamwork, adaptability, and clear communication drive success.
Work Schedule: Monday-Friday 8:00AM - 5:00PM; occasional evening hours required
Retirement Plan: Employees may participate in a 401(k) retirement savings plan.
Job Description
As a Staffing Coordinator, you will support the daily coordination of caregiver schedules and client services, ensuring appropriate staffing coverage and exceptional customer service. Acting as the primary coordinator for your assigned caseload, you'll partner with caregivers, clients, families, and internal teams to ensure services are scheduled, staffed, and delivered successfully.
This is a high-volume, fast-paced role requiring strong follow-through, sound judgment in urgent situations, and the ability to manage competing priorities while maintaining a positive experience for clients and caregivers.
Scheduling & Coverage Coordination: Coordinate caregiver schedules, ensuring appropriate caregiver matching, continuous coverage, and timely response to call-offs, schedule changes, and urgent staffing requests.
Client, Family & Caregiver Communication: Serve as a primary point of contact for caregivers, clients, and families by providing scheduling updates, addressing service concerns, communicating changes, and delivering exceptional customer service through high-volume phone and written communication.
Service Coordination: Coordinate new and ongoing services by communicating client needs, caregiver availability, and scheduling updates to ensure continuity of care.
Interdisciplinary Collaboration: Partner with recruiting, operations, and other internal teams to support staffing needs, caregiver onboarding, and successful service delivery.
Scheduling & Service Utilization Monitoring: Monitor caregiver schedules, authorized service hours, staffing needs, and client schedules to identify coverage gaps, maximize utilization, and support new referrals and service requests.
Documentation & Operational Support: Maintain accurate scheduling records, caregiver communications, and client updates within company systems while adapting to shifting priorities in a fast-paced environment.
Qualifications
MUST HAVE:
Education: High school diploma or equivalent.
Language Skills: Bilingual (English and Spanish).
Scheduling & Coordination Experience: 2+ years of experience in staffing, scheduling, service coordination, healthcare, home care, or a related customer service environment.
Customer Service Experience: Experience working in a phone-based environment (approximately 65% of duties), requiring strong prioritization, responsiveness, and real-time coordination of schedules and service needs.
Microsoft 365 Proficiency: Advanced Microsoft 365 skills (Excel, Word, PowerPoint, Teams, SharePoint).
NICE TO HAVE:
Healthcare & Home Care Experience: Experience working in healthcare, home care, or caregiver staffing environments.
High-Volume Scheduling Experience: Experience managing caregiver schedules, call-offs, urgent staffing requests, and competing priorities in a fast-paced environment.
Scheduling & Care Coordination Systems: Experience using scheduling or care coordination platforms such as MatrixCare or similar systems.
Additional Information
SKILLS CRITICAL FOR SUCCESS:
Ownership & Accountability: Takes full ownership of assigned caseload, proactively identifying staffing gaps and driving follow-through. Works independently, escalates appropriately, and prioritizes service continuity.
Communication & Relationship Management: Builds strong relationships with clients, families, caregivers, and internal partners. Communicates clearly, professionally, and confidently while providing exceptional customer service.
Urgent Response & Calm Under Pressure: Stays composed in fast-changing situations. Responds quickly to urgent staffing needs while remaining solution-focused during high-stress conversations or service disruptions.
Judgment & Adaptive Problem Solving: Makes sound decisions in real-time situations with competing priorities. Adapts quickly to changing schedules, caregiver availability, and client needs.
Emotional Intelligence & Professionalism: Balances empathy with professionalism in sensitive conversations. Builds trust with clients and caregivers while maintaining appropriate boundaries.
Collaboration & Team Support: Works closely with recruiting, payroll, operations, and peers to ensure staffing coverage and continuity of care. Actively supports teammates during high-volume periods.
Adaptability: Thrives in a constantly changing environment with shifting priorities, urgent requests, and unpredictable staffing needs.
WHY YOU'LL LOVE THIS ROLE:
You'll join a collaborative team that values communication, initiative, and problem-solving. If you enjoy building relationships, working with a sense of urgency, and balancing both people-focused and operational responsibilities, this role offers meaningful work with visible impact every day, where no two days are ever the same.
This role is highly dynamic and reactive; no two days are the same, with priorities shifting rapidly based on client needs, caregiver availability, and urgent service requests.
IMPORTANT INFORMATION:
We believe in supporting not only those we serve but also each other, fostering a collaborative and supportive work environment for all. Dungarvin, Cambrian, and Compass are Equal Opportunity Employers.
Embrace the opportunity to positively change someone’s life!
Industry
Individual and Family Services
Company size
5,001-10,000 employees
Founded
1976
Headquarters
Mendota Heights, MN
LinkedIn followers
19,549
At Dungarvin, we're not just a national company; we're a family of caring, passionate, and dedicated team members working together nationwide to offer top-notch, community-based support. Our mission is simple: We're here to provide exceptional assistance to individuals with intellectual and developmental disabilities, including those facing mental health, behavioral, or significant medical challenges.
What sets us apart is our commitment to tailoring our services to fit the unique aspirations, dreams, goals, and needs of each person we serve. We take pride in creating customized solutions that resonate with the individual, all made possible through the support of Medicaid and Community Support Waivers.
Since our humble beginnings in 1976 in the heart of Minnesota, we've grown to extend our reach to fifteen states. Whether through our dedicated field professionals or our corporate roles, we are driven by one core belief:
empowering people with disabilities to unlock their full potential and enhance their quality of life.
Discover how Dungarvin can make a positive difference in your journey or the lives of your loved ones.
Join our nationwide family and let us help you achieve your unique goals and dreams.
Offices: 1444 Northland Drive, Suite 200, Mendota Heights, MN 55120, US
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