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Install, service, and troubleshoot alcohol monitoring and vehicle electronic systems to support public safety and compliance. Provide technical customer support, conduct training sessions, and maintain operational shop standards.
Requires a high school diploma and proficiency in 12-volt DC electrical systems and vehicle mechanical components. At least one year of customer-facing experience and a valid driver's license are also required.
Service Technician
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DEPARTMENT: Field Operations
REPORTS TO: Area Service Manager
FLSA: Non-Exempt (Hourly)
Schedule: Monday-Friday, 8am-5pm (On-site)
Why You Should Join Us!
Position Summary
The Service Technician plays a critical role in supporting public safety and compliance by ensuring the reliable operation of alcohol monitoring and vehicle electronic systems. This position blends technical expertise with customer service, requiring a hands-on professional who can navigate both the automotive and electrical aspects of vehicle-based technology.
Essential Duties and Responsibilities
The essential functions include, but are not limited to:
Qualifications
Note: The qualifications listed below represent the ideal candidate profile. However, we recognize that great talent comes in many forms. If you're passionate about the role and believe you can contribute—even if you don’t meet every listed requirement—we strongly encourage you to apply. Training is provided to ensure your success and growth!
Education
Electrical & Technical Skills
Mechanical Aptitude
Operational & Customer Service
Personal Attributes
Other Requirements
Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Since December 1992, Smart Start has made an impact in the industry as the world leader of services and technologies that are Separating Drinking From Driving® and Setting the Standard in Alcohol Monitoring Technology®. Throughout the years, we have focused on Ignition Interlocks, building one of the largest, most successful programs in the world. With over a million clients to date and experience working in the U.S. and multiple countries, we provide a unique perspective on operating efficient, effective, service-driven Ignition Interlock and alcohol monitoring device programs. Smart Start is also renowned for its customer service – both to their clients and to the monitoring authorities who order the Interlock Devices and/or alcohol monitoring devices. Our products’ ease of use, our custom-designed software and the convenience of our service make Smart Start the preferred provider for clients. The professionalism, flexibility and responsiveness in addressing the requirements of each state’s monitoring authorities enhance Smart Start’s visibility and influence within the industry. We are the only firm in the industry offering fully integrated Ignition Interlock services, encompassing manufacturing, installation, service, and comprehensive monitoring and reporting.
Offices: 500 East Dallas Road, Suite 100, Grapevine, TX 76051, US
