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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
high school
Medical insurance, Dental insurance, Paid time off, Tuition assistance, 401(k) with corporate match, Employee stock purchase program
Posted 1d ago
Apply by Sep 17
~40 hrs/week
Responsibilities
The specialist coordinates mortgage lending operations, including application processing, credit scoring, and underwriting to ensure compliance with organizational policies. They also manage relationships with borrowers and brokers while optimizing operational procedures to deliver a high-quality customer experience.
Requirements
Candidates must have at least one year of customer service or sales experience and possess a high school diploma or GED. The role requires the ability to work a consistent Monday-Friday schedule on-site in Irving, Texas.
Full job description
As an employee of Citizens Bank, you become a part of an organization committed to serving customers, colleagues, and communities in which we do business. Citizens Bank is an established and successful financial services company. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.
Citizens Home Mortgage is an end-to-end business line dedicated to delivering a differentiated customer experience and earning the trust of our customers by serving as their trusted advisor and guiding them through the mortgage process. Our colleagues are the core of our business and the key to helping our customers reach their potential.
What we offer:
Competitive salary with outstanding benefits such as medical, dental, and generous Paid Time Off policy
A total rewards package that includes up to $7k/year in tuition assistance
Opportunities to grow your career with a company that values career progression
Access to 401(k) with corporate match and Employee Stock Purchase Program
Access to best-in-class colleague offers on Citizens Bank products and service.
Primary responsibilities include:
Coordinates all mortgage lending operations and activities, such as processing applications and scoring credit, within an organization to ensure compliance with organizational guidelines and policies.
Reviews, analyzes, and modifies overall operational systems and procedures relevant to the mortgage lending function.
Performs traditional mortgage operations and functions, such as processing, underwriting, closing and post-closing, within the mortgage lending operations area; coordinates these activities with other functional areas (e.g. legal services).
Supervises borrowers, brokers, and internal partners to deliver services and meet customer needs.
Qualifications, Education, Certifications and/or Other Professional Credentials
Tentative start date 11/2/2026
Willingness to work a schedule that is primarily Monday-Friday 1st shift.
One or more years of customer service or sales experience.
High School/GED
Hours & Work Schedule
Hours per Week: 40
Work Schedule:
First 8 weeks of training: Monday-Friday 8:00 AM to 5:00 PM CST
Post training: Monday-Friday 10:30 AM to 7:00 PM CST
This role will be on site in Irving, TX
Pay Rate: $22 per hour
#LI-CITIZENS6
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Related keywords
MortgageLendingCustomer ServiceSalesUnderwritingCredit ScoringComplianceOperationsFinancial ServicesBankingLoan ProcessingClosingPost-closing401(k)Tuition AssistanceEmployee Stock Purchase Program
Citizens Private Bank provides an extraordinary caliber of service that goes beyond and above — a commitment to redefining excellence and continuously striving for more. Backed by the strength and stability of Citizens, one of the country’s oldest and largest financial institutions, Citizens Private Bank delivers holistic banking and wealth management¹ solutions tailored to our clients’ unique financial ambitions. Our Private Bankers serve as a single point of contact and relentlessly go the extra mile to help clients preserve and grow wealth with bespoke financial solutions and advice.
Supported by a team of banking and wealth management experts, our Private Bankers stand ready to anticipate our clients’ needs and to help build their wealth, now and for generations to come.
¹Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser, Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”), or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens. For deposit products, Member FDIC.
Offices: Providence, RI, US
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