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Indianapolis, Indiana, United States · On-site
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Indianapolis, Indiana, United States · Remote OK
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Lead and mentor a team of Support Specialists to provide technical troubleshooting for proprietary software and hardware in production environments. Responsibilities include monitoring KPIs, writing complex SQL queries, and managing direct reports' performance and training.
Requires a bachelor's degree in Computer Science or Information Systems and previous experience in a leadership role. Candidates must possess strong SQL skills and a proven track record in back-end software troubleshooting.
Software Support Team Lead
Job Overview:
The Support Team Lead will be responsible for training, mentoring, and leading a team of Support Specialist to provide software troubleshooting customer service. The ideal candidate will possess strong technical skills and have a passion for back-end software troubleshooting. This is a customer facing position, so this individual must have strong communication and customer service skills. Our team remotely supports production environments all around the globe to resolve issues and minimize the impact to production. Our software support team troubleshoots both software and hardware issues. As a Lead Support Specialist, you will find yourself troubleshooting in-house applications, 3rd party applications, data mining, report building, writing and working with complex queries, database management, indexing, and potentially promoting a software fix. In addition, you will have up to five direct reports.
Shift:
Job Functions:
Travel Requirements:
Required Qualifications and Preferred Skills:
About Toyota Automated Logistics:
Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande’s warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.
In addition to exciting work at a growing company, we offer the following benefits:
Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.
Bastian Solutions, a Toyota Automated Logistics company, is a trusted supply chain integration partner committed to providing their clients a competitive advantage by designing and delivering world-class distribution and production solutions. The expertise Bastian Solutions delivers includes exceptional results through a proven process of analytical consulting, engineering and design, simulation, project management, and installation services, while sourcing the best material handling equipment and automation technologies available. With innovation at the forefront, the company also develops Exacta supply chain software, conveyor and sortation systems, custom automated material-handling equipment, robotics, autonomous vehicles and robotic shuttles, and state-of-the art industrial controls. Bastian Solutions serves domestic and global markets, covering the United States, Canada, India, the Middle East, Mexico and South America.
Offices: 10585 North Meridian St., Carmel, IN 46290, US · 315 W New Rd, Greenfield, Indiana 46140, US · 2031 Nelson Miller Parkway, Louisville, KY 40299, US · 2200 Forte Court, Maryland Heights, MO 63043, US · 1821 Bastian Ct, Westfield, Indiana 46074, US
