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INTRODUCTION TO EVERNORTH:

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

Infrastructure Engineering Senior Advisor

Job Overview:

We are looking for a hands-on IBM Connect:Direct Engineer to support enterprise Managed File Transfer (MFT) platforms across Windows and UNIX environments. This role requires strong expertise in Connect:Direct administration, security (Secure Plus), and partner connectivity. Experience with Mainframe (z/OS) and AS400 / IBM i is a plus. Exposure to Sterling B2B Integrator, AWS, automation, monitoring, and scripting tools is highly desirable.

• Install, configure, upgrade, patch, and support IBM Connect:Direct on Windows and UNIX

• Manage NETMAP, including local and remote node setup

• Configure and maintain user proxy definitions

• Administer functional authorities (user and group access controls)

• Configure and support Connect:Direct Secure Plus (encryption, certificates, secure sessions)

• Troubleshoot file transfer issues, connectivity problems, and process failures

• Support Sterling B2B Integrator environments, including Connect:Direct Server Adapter (CDSA), CD nodes, and Netmap/Xref setup

• Participate in production support including incident, change, and problem management

• Work within ITIL-based processes using ServiceNow or similar tools

• Provide support in shift-based and on-call environments

• Collaborate with cross-functional teams including cloud, storage, network, and security teams for integrations, issue resolution, and platform changes

Required Skills and Experience

• 13-16 years of experience is required

• Strong hands-on experience with IBM Connect:Direct on Windows and UNIX

• Expertise in installation, upgrades, and administration of Connect:Direct

• Experience with NETMAP configuration, node management, and proxy setup

• Strong knowledge of functional authorities and access control management

• Hands-on experience with Connect:Direct Secure Plus (mandatory)

• Good understanding of secure file transfer and encryption concepts

• Working knowledge of Sterling B2B, including CD node setup and CDSA

• Experience supporting production environments and critical systems

• Willingness to work in rotational shifts

• Hands-on experience with Sterling Control Center Monitor and Director, including administration of Connect:Direct (Netmap, user authorization, configuration management)

• Hands-on experience with Connect:Direct Web Services / APIs for automation and integration

Qualifications

• Strong collaboration skills with ability to work across cloud, storage, network, and platform engineering teams

• Exposure to Mainframe (z/OS) Connect:Direct

• Experience with AS400 / IBM i environments

• Knowledge of AWS services including networking, S3, IAM, and policies

• Familiarity with automation tools such as Ansible

• Experience with monitoring tools like Splunk and Dynatrace

• Scripting experience in UNIX shell, PowerShell, or Windows scripting

• Understanding of enterprise middleware and MFT ecosystems

• Understanding of container orchestration concepts (containers, pods, deployments, scaling, and hybrid/cloud environments)

Key Competencies

• Strong troubleshooting and analytical skills

• Security-focused mindset

• Ability to own end-to-end lifecycle of file transfer services (setup, security, operations, and troubleshooting)

• Strong operational and production support discipline

• Effective collaboration across infrastructure, application, and security teams

• Ability to balance engineering, support, and continuous improvement

• Strong cross-team collaboration and stakeholder management skills

• Ability to operate effectively in complex, multi-team enterprise environments

• Adaptability to modern platform technologies (cloud + container ecosystems)

• Excellent troubleshooting and communication skills — you'll be the go-to person for application teams

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.