<div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, a…
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Full-time
postgraduate degree
Posted 13d ago
~40 hrs/week
Responsibilities
The Client Intake Analyst reviews and processes new client and matter intake requests to ensure compliance with firm policies and quality standards. This role involves collaborating with attorneys and conflicts teams to resolve data inconsistencies and maintain accurate records within firm systems.
Requirements
A law degree (LL.B., J.D., or equivalent) is required along with at least two years of litigation or three years of conflicts analyst experience. Candidates must possess strong analytical skills, proficiency in Microsoft Office, and the ability to handle confidential information professionally.
Full job description
Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.
Join Our Team and Be a Catalyst for Change!
We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.
Position Overview
The Client Intake Analyst is responsible for reviewing, analyzing, and processing new client and matter intake requests to ensure compliance with firm policies, quality standards, and established turnaround expectations. This role works closely with attorneys, conflicts teams, and internal stakeholders to resolve incomplete information, facilitate the client and matter review process, and maintain accurate data within firm systems.
The successful candidate will possess strong legal knowledge, exceptional attention to detail, excellent communication skills, and the ability to manage competing priorities while maintaining a high level of accuracy and professionalism.
What You’ll Do
Review and process new client and matter intake forms for completeness, accuracy, and compliance with firm policies and procedures.
Analyze intake information to identify missing, incomplete, or inconsistent data while meeting established service-level expectations.
Communicate effectively with attorneys and internal stakeholders to obtain required information and resolve intake-related issues.
Collaborate with legal and business teams to ensure timely completion of the client and matter onboarding process.
Submit client and matter information through the firm's review and approval workflow.
Maintain accurate and up-to-date client and matter records within firm systems and databases.
Apply sound judgment and analytical thinking when evaluating intake requests and identifying potential concerns.
Manage multiple priorities and deadlines in a fast-paced, service-oriented environment.
Support additional business intake and operational initiatives as assigned.
What You Bring
Law degree required (LL.B., J.D., or equivalent legal qualification).
Minimum two (2) years of litigation experience or three (3) years of conflicts analyst experience within a law firm or professional services environment.
Strong understanding of legal terminology, law firm operations, and client/matter intake processes.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Excellent attention to detail with the ability to analyze information, identify inconsistencies, and make sound decisions.
Strong verbal and written communication skills with the ability to collaborate effectively with attorneys and internal stakeholders.
Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Ability to handle confidential information with professionalism, discretion, and sound judgment.
Success Profile
The successful candidate will demonstrate:
A strong commitment to client service and operational excellence.
A proactive, solutions-oriented approach to problem solving.
The ability to work independently while contributing effectively within a team environment.
Professionalism, adaptability, and a high degree of accountability
Not Sure You Meet Every Requirement?
We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.
Join Us
At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.
“We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”
A Global Leader in Revenue Cycle and Managed IT Services for Legal.
Industry
Legal Services
Company size
1,001-5,000 employees
Founded
1998
Headquarters
St. Louis, MO
LinkedIn followers
21,499
Frontline Managed Services is a leading managed services provider purpose-built for the legal industry. Trusted by more than 900 law firms, including 50% of the Am Law 200 and 28% of the Am Law 50, Frontline helps firms modernize, secure, and optimize the technology, operations, and financial processes that power firm performance. With deep legal industry expertise and a full suite of advisory, consulting, managed technology, financial, and operational services, Frontline helps law firms work smarter, reduce risk, protect profitability, and grow with confidence.
Offices: 701 Emerson Rd. Ste 400, Suite 400, St. Louis, MO 63141, US · Ibex House, 42-47 Minories, London, EC3N 1DY, GB
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