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Full-time
Posted 41d ago
~40 hrs/week
Responsibilities
The Training Coordinator facilitates new-hire orientations and coordinates training events to ensure world-class onboarding and process excellence. They are responsible for revising job-specific procedures, managing training requests via Asana, and leading the Powered Industrial Equipment (PIT) training program.
Requirements
Candidates need previous experience in operations, preferably within e-commerce fulfillment or distribution centers, and proficiency in MS Office and productivity tools. Strong communication skills and the ability to identify performance gaps and translate them into training materials are essential.
Full job description
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
Training Coordinators are essential to ensuring our Shipmonkers receive world class training and onboarding experiences, while also supporting our Operations teams in their pursuit of process excellence. As a training coordinator you will work collaboratively with Operations, HR, and other teams to facilitate new-hire orientations, coordinate training events across key stakeholder groups, revise, improve, and standardize job-specific procedures, and ensure adherence to all training-related processes. A successful candidate will have broad, hands-on experience in training execution, content creation and utilization, and a track record of strong performance in past roles, while also improving operational performance metrics around them.
The pay for this position is $19.50/hour with weekly pay
What you'll do:
Support and execute the weekly training plan, per facility, per shift schedule
Support local continuous improvement and engagement initiatives, particularly those focused on Safety, Quality, Productivity, and employee retention
Coordinate the training Ambassador-identification and certification program
Support and validate new hire onboarding processes and Ambassador training methods
Support the site-level Associate Experience Week program, for new Salaried leaders
Lead and validate the Powered Industrial-Equipment (PIT) training program and associated trainer-standard work
Manage Asana–based ticketing system for training requests, and ensure tickets are actioned within expected timelines
Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs
Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.)
Fully understand operational processes/workflows and daily production goals
Have the ability to solve problems; react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
Balance and prioritize multiple tasks
Maintain a positive attitude and presence on the floor, setting a good example for Ambassadors and team members alike
What you'll need:
Reliable attendance and punctuality.
Strong work ethic with the ability to manage-through multiple, competing priorities.
Previous experience in operations, preferably in e-commerce fulfillment or distribution center setting; comfortable with operations processes and flow.
Proven skills observing performance and identifying performance gaps.
Exceptional verbal and written communication skills; capable to work with operations leaders to understand ShipMonk processes and translate required outcomes to training materials/processes.
Proficient with MS Excel, MS PowerPoint, MS Word, Asana, Slack and other communication or productivity tools needed for the role.
About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
People make ShipMonk: We believe in our team and invest in our people.
Own it: We take ownership of our work, our mistakes, and our successes.
Get sh*t done: We're a fast-paced, high-growth company that values action and results.
Change the score: We challenge the status quo, constantly innovating and improving.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Modern fulfillment for fast-growing ecommerce brands. Stress less, grow more with ShipMonk.
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Founded
2014
Headquarters
Fort Lauderdale, Florida
LinkedIn followers
25,895
Total funding
$365M
Since 2014, ShipMonk has operated with a singular guiding principle: help ecommerce brands scale through technology-driven fulfillment solutions that enable entrepreneurs to devote more time to the things that matter most in their businesses. Put simply, here at ShipMonk we help ecommerce brands STRESS LESS and GROW MORE.
Headquartered in Fort Lauderdale, FL, ShipMonk proudly employs 2,000+ team members across a network of 11 state-of-the-art facilities located throughout the US, Canada, and Europe. We are America’s fastest-growing third-party logistics provider (3PL) for DTC, B2B, and retail fulfillment, specializing in the facilitation of sustained growth for ecommerce brands of all sizes across all verticals. Our enterprise-level fulfillment services stand out amongst other 3PLs thanks to our seamless integrations, superior shipping rates and services, and powerful order, inventory, and warehouse management technology.
Each year, ShipMonk is recognized by ecommerce industry leaders and publications for our commitment to innovation. For example: The Inc. 5000 List of America’s Fastest-Growing Private Companies for eight consecutive years, Deloitte’s Technology Fast 500™️, and Entrepreneur Magazine’s 360 List of Best Entrepreneurial Companies in America. Most recently ShipMonk was recognized as a Business Intelligence Group “Company of the Year” for the third year in a row, and ShipMonk founder Jan Bednar was named a National Winner in Ernst & Young’s Entrepreneur of the Year®️ Awards.
Offices: 201 NW 22nd Ave, Unit 100, Fort Lauderdale, Florida 33311, US · 3524 N Mike Daley Dr, San Bernardino, California 92407, US · 285 Centerpoint Blvd, Pittston, Pennsylvania 18640, US · 5 Inez Dr, Bay Shore, New York 11706, US · 6710 E. North Belt Road, Las Vegas, NV 89115, US
eCommerce Order FulfillmentStorage and WarehousingInventory Management Software3PLLogisticsFulfillmentThird Party Logisticsecommerce fulfillmentecommerce 3pldtc fulfillment