City of Rochester, New York, United States · On-site
$19/hr–$26/hr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Medical Terminology, Scheduling, Customer Service, Data Entry, Communication
City of Rochester, New York, United States · On-site
$78k–$116k/yr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
City of Rochester, New York, United States · On-site
$38/hr–$52/hr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: ASL, Clinical interpreting, Medical terminology, Cultural mediation, Patient communication
City of Rochester, New York, United States · On-site
$38/hr–$52/hr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: ASL, Clinical interpreting, Cultural mediation, Patient communication, Medical terminology
Full-Time Assistant Customer Service Manager Store #460
City of Rochester, New York, United States · On-site
Entry level
Pay Rate Starting at: Level $18.50/ hr Rates of pay are determined by previous experience and labor contract seniority. SUMMARY The mission of all Tops associates is to adhere to the Tops vision of providing a friendly n…
HVAC/R Technician – $46K–$75K Location: Rochester, NY 14609
City of Rochester, New York, United States · On-site
$46k–$75k/yr
Mid level
HVAC/R Technician - $46K-$75K Location: Rochester, NY 14609 Join a well-established private company that values its team and delivers exceptional service! We're looking for a skilled and reliable HVAC/R Technician to joi…
Skills: HVAC/R maintenance, System installation, Troubleshooting, Mechanical diagnostics, Electrical diagnostics
City of Rochester, New York, United States · On-site
$26/hr–$28/hr
Mid level$1.2B raised
Role Overview The Buyer will purchase materials, equipment and services for internal company use. Ensure that delivery is on time, quality requirements are met, pricing is accurate, and payment is on time. Ensure complia…
Skills: Procurement, Purchasing, Supplier Relationship Management, Purchase Order Management, SAP
City of Rochester, New York, United States · On-site
$25/hr–$35/hr
Entry level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
City of Rochester, New York, United States · On-site
$81k–$150k/yr
Mid level$3.3B raised
Job Title: Specialist, Information Security Systems Engineer Job Code: 39983 Job Location: Rochester, NY Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday …
Skills: Information Assurance, RMF, NSA Certification, NIST FIPS Standards, NIAP Common Criteria
City of Rochester, New York, United States · On-site
$81k–$150k/yr
Mid level$3.3B raised
Job Title: Specialist, Information Security Systems Engineer Job Code: 39983 Job Location: Rochester, NY Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday …
Skills: Information assurance, Cyber security, Cryptographic components, Requirements analysis, RMF
City of Rochester, New York, United States · On-site
Entry level
Job Description Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you. Great Clips in Gates i…
Skills: Haircutting, Customer service, Technical coaching, Teamwork, Communication
Domino's
Delivery Driver(03430) - 1517 Mt. Hope Avenue
City of Rochester, New York, United States · On-site
Entry level$1.3B raised
Job Description Looking for a job where you get to listen to your own music? Spend time in your own car driving, while making tips AND a wage? Domino's Pizza is looking for Delivery drivers who are at least 18 Years of a…
Skills: Driving, Customer service, Vehicle maneuvering, Time management, Safety compliance
City of Rochester, New York, United States · On-site
$18/hr–$25/hr
Entry level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Food service, Sanitation, Patient care, Menu management, Inventory management
City of Rochester, New York, United States · On-site
$20/hr–$27/hr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Patient care, Venipuncture, EKG, Telemetry, Specimen collection
City of Rochester, New York, United States · On-site
$18/hr–$25/hr
Entry level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Food service, Sanitation, Patient care, Meal assembly, Inventory management
City of Rochester, New York, United States · On-site
$20/hr–$27/hr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Patient care, Venipuncture, EKG, Telemetry, Specimen collection
City of Rochester, New York, United States · On-site
$18/hr–$25/hr
Entry level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Food service, Sanitation, Patient care, Menu management, Inventory management
City of Rochester, New York, United States · On-site
$20/hr–$27/hr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Patient care, Venipuncture, EKG, Telemetry, Specimen collection
City of Rochester, New York, United States · On-site
Mid level
Description At American Packaging Corporation (APC), you’ll find the packaging career you’ve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture ou…
Skills: Quality engineering, ISO9001, ISO14001, FSSC, Lean Six Sigma
GNC - General Nutrition Centers
Sales Associate - PT
City of Rochester, New York, United States · On-site
Entry level
About GNC Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, consta…
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$19/hr–$26/hr
Full-time
high school, associate degree
Posted 27d ago
~40 hrs/week
Responsibilities
The Interpreter Services Scheduler coordinates the scheduling program for Interpreter Services by managing clinical requests and determining the optimal mode of communication. They also provide customer service by triaging emergency requests and collaborating with clinical departments to ensure continuity of care.
Requirements
Candidates must have a high school diploma and at least three years of relevant experience. Proficiency in medical terminology and experience with scheduling software or electronic medical records is preferred.
Full job description
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
601 Elmwood Ave, Rochester, New York, United States of America, 14642
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500381 InterpreterSvc-Spanish/Foreign
Work Shift:
UR - Day (United States of America)
Range:
UR URCC 204 H
Compensation Range:
$19.72 - $26.62
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
The Interpreter Services Scheduler coordinates the scheduling program for Interpreter Services. Monitors and ensures that all functions are completed accurately and efficiently with excellent customer service utilizing the SMH ICARE values. The Scheduler is proficient at the utilization of the Interpreter Scheduling System and ePARC/eRecord systems.
ESSENTIAL FUNCTIONS
With general direction accompanied by initiative, independent judgment and confidentiality, the Level I Scheduler performs, but is not limited to the following tasks:
Interpreter Clinical Request Management
Processes the request in ePARC and interpreter scheduling systems.
Utilizes independent judgement and analyzes the clinical situation to determine the optimal mode of interpreter communication between the patient, family members and providers (i.e. in person interpreter; video; telephone).
Evaluates the patients’ needs of communication complexities and preferences.
If applicable, determines the availability of identified in-person interpreters taking into consideration travel time between appointments, mental/physical fatigue, etc.
Tracking any on-going assignments coming thru email and/or ePARC to provide patients continuity of care.
If applicable, submits requests to third party vendors to secure interpreters.
Identifies and confirms the assignments in ePARC.
Produces and reviews interpreter worklist reports in ePARC continuously throughout the day.
Collaborates with Interpreter Services Supervisors.
Collaborates with clinical departments’ managers/supervisors to educate regarding interpreter services and follow up on patient appointments and interpreter needs.
Pager/Instant Messaging –
When needed, triage emergency requests from the on-call pager within a response time of 5 minutes (web-paging and via phone).
Determines type of Interpreter needed
Coordinate with Day to Day Scheduler for any same day clinic add-ons or schedule changes.
Document all pages in Daily Log
Constant instant messaging communication with interpreters on assignment status
If an interpreter is not available, in collaboration with Level II schedulers and/or Interpreter Services Supervisors, recommends which interpreter to pull from a non-emergent patient appointment.
Determines when to escalate a situation to the Level II Schedulers and/or Interpreter Services Supervisors.
Phones
Triage/directing calls throughout the day
Answer general interpreter related questions
Assist with patient calls regarding
Appointments (confirm, re-schedule, inquiries on location, and Interpreter Preference)
Contact clinics via phone for various scheduling matters (inform of interpreter availability, clarify appt. information/details as needed) etc.
Interpreter Services In-Box –
Acknowledge and confirm requests coming thru email
Quality
Consistently monitors assigned, new, and changes/cancellations interpreter requests to ensure appropriately allocated interpreter services.
If applicable, distributes daily schedules to interpreters by deadlines.
Acts as a liaison to interpreters or vendor partners to answer their questions and obtain information regarding schedules and assignments.
Assigns appropriate interpreter modality to meet Department of Health, Joint Commission and ADA standards/regulations.
Recommends process improvements.
Attends/views educational programs as needed or requested
Other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
High School diploma and 3 years of relevant experience required.
Associate’s degree in Medical, Secretarial or related field and a minimum of three years of relevant experience Preferred
Or an equivalent combination of education and experience. Required
KNOWLEDGE, SKILLS AND ABILITIES
Medical Terminology, experiences with surgical/appointment scheduling software (such as eRecord/ePARC), and electronic medical records. Preferred
Demonstrated customer relations skills. Preferred
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Related keywords
Interpreter ServicesSchedulingePARCeRecordMedical TerminologyClinical Request ManagementCustomer ServiceTriageHealthcare AdministrationPatient CareData ManagementCommunicationScheduling SoftwareElectronic Medical RecordsAdministrative Support
Learn, Discover, Heal, Create. And Make the World Ever Better. #Meliora
Higher Education Rochester, ny 109,899 followers
Industry
Higher Education
Company size
1,001-5,000 employees
Founded
1850
LinkedIn followers
22
The University of Rochester (UR) is a private, nonsectarian, research-intensive university located in Rochester, New York. The University grants bachelor's, masters, and doctoral degrees through seven schools and various interdisciplinary programs.The University enrolls over 6,000 undergraduates and nearly 5,000 graduate students, and competes in the NCAA's Division III for athletics. The University with its affiliated UR Medicine health system is the largest employer in the Greater Rochester area.
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