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$38/hr–$48/hr
Full-time
bachelor degree
Wellness program, Family assistance plan, 401k with match, Paid volunteer time, Learning & development training, Performance-based incentive
Posted 29d ago
~40 hrs/week
Responsibilities
The Relationship Manager is responsible for managing a book of high-potential customers through outbound sales activities and providing financial guidance. They must also collaborate with internal departments to drive growth in banking, mortgage, and wealth management services.
Requirements
Candidates must have a bachelor's degree or 4 years of related experience, plus a minimum of 4 years in sales or leadership. A valid Notary license is required, along with strong communication skills and the ability to work independently.
Full job description
Hours:
40
Schedule:
Typical hours for this position are Monday - Friday 8:00am - 5:00pm. Must be flexible to meet current and future business needs.
Comprehensive Benefits:
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay and Incentive Plan:
Starting Pay: $43.72 per hour Pay Range: $38.68 - $48.76 per hour
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.
Purpose of Position:
The position is responsible for providing a best in class customer experience, enhancing the engagement of employees, ensuring operational excellence and driving financial results within a targeted book of high potential customers through outbound sales activities.
Accountabilities:
Employee Engagement
Build strong relationships with and engage in consistent collaboration meetings with the Branch Manager(s) in the assigned market.
Build strong relationships and mutually beneficial partnerships with ESL team members in Business Banking, Mortgage and Wealth Management departments.
Ensure communication is effective and timely with ESL team members.
Leverage ESL’s recognition programs to drive engagement with the Branch employees and line of business partners.
Customer Experience
Show commitment to ESL core values.
Model ESL member-focused behaviors to deliver a superior customer experience.
Actively manage the allocated book of high-potential customers, through outbound calls and emails, to build relationships and meet the ongoing banking and wealth management needs of the customers.
Use active listening and needs-based questions to understand the customers’ needs and financial goals.
Identify products and services to meet the needs of the customer.
Make recommendations and provide financial guidance to the customer.
Show commitment to resolving customer issues in the moment or performing the required follow-up work to see the issues through to completion.
Support our Voice of Customer program by collaborating with our Customer Experience Team.
Operational Excellence
Adhere to ESL policies, processes, and procedures.
Collaborate with the operational support departments.
Accurately process work. Some common examples include, but are not limited to, opening deposit accounts, submitting loan applications and following referral processes.
Commit to ongoing self-development to build knowledge and enhance skills.
Financial Results
Responsible for making outbound calls and sending proactive emails to customers in order to schedule appointments
Cultivate and deepen relationships within the assigned book of high-potential and high net worth customers
Drive new high net worth customer growth by establishing various customer referral sources through active networking in the business community
Follow structured and consistent sales activities to achieve assigned sales and referral goals in the following categories:
Personal Banking - Directly sell deposit products, loan products, payment products (debit cards, credit cards, Zelle), online and mobile banking services
Wealth Management - Refer customers who will benefit from our financial planning services to the wealth management team, as well as Cooper/Haims Advisors, LLC
Mortgage - Refer customers who are purchasing a new home or have a need to refinance their existing mortgage to our mortgage team
Business Banking - Directly sell deposit products, loan products, payment products (debit and credit cards), online and mobile banking services. Refer business owners who have more complex borrowing needs to our business banking team
Qualifications:
Bachelor's degree or 4 years of directly related experience required
In addition, a minimum of 4 years of prior sales, leadership, or related experience.
Licensed Notary required.
Proficient in building customer and peer relationships.
Proven track record of engaging high net worth customers and prospects through phone conversations.
Strong communication skills, with the ability to communicate effectively with internal ESL team members and external stakeholders.
Demonstrated critical thinking skills.
Ability to manage time effectively and operate independently, with little daily oversight.
Proven ability to manage and prioritize multiple responsibilities.
Strong cultural competency and desire to work in an organization that values diversity, equity, and inclusion.
Experience providing customers with financial guidance and helping them to achieve financial wellness.
Commitment to our Purpose – We help our community thrive and prosper.
Ability to engage with local businesses and centers of influence to foster strong partnerships and collaborative opportunities.
Ability to proactively leverage data to enhance performance and make informed decisions and recommendations.
Excellent verbal and written communication skills.
Demonstrates alignment with ESL’s Core Values, mission, vision, and purpose to help our community thrive and prosper
We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
With 100 years of locally owned history, ESL Federal Credit Union serves as a full-service financial institution to more than 465,000 members and more than 18,700 businesses. The company provides personal, business banking, mortgage services and wealth management services through its locally-based 33 branch network, telephone, mobile, online and live chat center.
The Rochester-based financial institution employs more than 1,000 people in the Greater Rochester and Finger Lakes region and holds more than $9.9 billion in assets. Since 1996, ESL has paid out 30 consecutive Owners’ Dividends to its members totaling more than $350 million. Since the creation of its Community Impact initiative in 2018, ESL has reinvested more than $173 million in grants throughout the community. ESL Federal Credit Union is headquartered at 225 Chestnut Street, in Rochester, and can be found online at www.esl.org.
As an employer, ESL hosts a workplace that appreciates the uniqueness in each employee. A workplace that seeks out employees from different backgrounds and cultures, skills and experiences because it values the variety of perspectives and ideas a richly diverse workforce can bring. The company has appeared on Great Place to Work® lists since 2010. For more information about what a career at ESL is like, check out our LinkedIn Life page or visit us online at www.esl.org/careers.
Federally insured by NCUA. Equal Housing Lender. ESL is a registered service mark of ESL Federal Credit Union. Qualification for the Owners’ Dividend is subject to eligibility requirements. Payment of a Dividend is not guaranteed. EOE, including disability/vets.
Offices: 225 Chestnut Street, Rochester, NY 14604, US
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