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Full-time
Posted 5d ago
~40 hrs/week
Responsibilities
The receptionist is responsible for managing the front-of-house function, ensuring the reception area is professional and welcoming for all guests and clients. Duties include handling inquiries, managing security protocols, coordinating deliveries, and performing administrative tasks to support building operations.
Requirements
Candidates must have proven experience in a similar corporate customer service role and a strong command of the English language. Proficiency in Microsoft Office and the ability to manage professional relationships and emergency procedures are essential.
Full job description
Overall Purpose
The Receptionist will be permanently based on the reception desk(s) covering the front of house function.
As a Receptionist you represent St James and St James’ clients. We provide our customers and clients with a high level of customer service and professionalism. To go the extra mile to keep our customers and clients happy.
To liaise with the occupiers and make the building your own.
Duties and Responsibilities
The below listed task/responsibilities are not exhaustive:
To take full ownership of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary.
Ensuring that all functions are carried out in accordance with stipulated protocols and procedures.
Making sure the relevant St James Operations Manual, occupiers procedures, phone database is up to date.
Being a presentable and professional first point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide.
Being responsible for the meeting and greeting of all guests and visitors to the building and providing them with exceptional service.
Signing in guests and visitors according to security procedures and processes and directing them to the relevant floors.
To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
Manage difficult calls and/or distressed callers’ in a calm and professional manner.
Where appropriate, reporting of accidents or incidents.
Handling post and deliveries and recording them in line with the buildings Team Agreement/Operations Manual.
Administrative duties including word processing, photocopying, ordering stationary and facilities management tasks as directed by Building Management.
Ensure the reception area is kept organised, clean and tidy at all times.
Stand to greet all visitors to the building.
To be “in post” ready to greet at allocated time.
To maintain good working relationships with colleagues.
Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
Any other duties as deemed necessary to support the client, customer, colleagues and St James.
Organizing and leading corporate events and pop-ups, including occasional events aligned with the annual calendar.
Knowledge:
Proven working knowledge of customer service experience.
Previous experience is essential in a similar corporate background.
Good command of the English language.
Working knowledge of IT with experience of using Microsoft Office.
St James Business Services are committed to being proactive and responsive to your business requirements and ad-hoc requests. For example, we are located in central London to ensure ‘our people’ are fully accessible; whether your business is located in the City, the West End, Canary Wharf, or in the newly regenerated areas of London, such as Kings Cross and Smart Cities.
Trust and collaboration fuels everything we do at St James, in creating and developing ‘prolific relationships’ with our Clients, our Colleagues, and our Business Associates (e.g. the FM community and supplier chain). With this in mind, we endeavour to provide a joined-up strategic approach which is essentially fresh and dynamic, whilst specialising in the classic provision of premium Reception, Front of House and Concierge Services.
We understand the importance of conveying a professional team spirit that reflects your “client culture”, and we make it our business to understand the logistics of your building or property portfolio, so we can promote the best features and manage any potential limitations.
Offices: 26 Farrindon Street, City of London, London EC4A 4AB, GB
Property ManagementBusiness SolutionsProcurement SolutionsSpecial ProjectsFront of HouseReception Servicesand Event ManagementFacilities Support ServicesCommercialEvent Management