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$50k–$60k/yr
Full-time
high school
Competitive base salary, Annual bonus opportunity, Paid vacation, 14 paid holidays, Medical insurance, Dental insurance
Posted 71d ago
~40 hrs/week
Responsibilities
The Customer Service Specialist manages customer orders in SAP, monitors inventory and delivery timelines, and serves as the primary point of contact for inquiries. They also collaborate with cross-functional teams like Sales, Operations, and Shipping to ensure accurate order execution and process improvements.
Requirements
Candidates must have a High School Diploma and at least 2 years of relevant professional experience. Proficiency in Microsoft Office and strong organizational and communication skills are required.
Full job description
Customer Service Specialist
At Baerlocher USA, we believe exceptional customer experiences start with exceptional people. We are looking for a highly organized, detail-oriented professional who thrives in a fast-paced environment, enjoys solving problems, and takes pride in keeping operations running smoothly behind the scenes.
If you are someone who values teamwork, ownership, continuous improvement, and building strong relationships, this could be the right opportunity for you.
About Baerlocher
Baerlocher is one of the world’s leading additive suppliers with more than 200 years of company history. We are recognized globally for our innovative additives used in PVC and specialty applications including window profiles, pipes, cables, flooring, films, and more.
Our culture is grounded in our core values:
Drive – We move forward with purpose and accountability.
Humility – We listen, learn, and support one another.
Continuous Improvement – We seek better ways to serve customers and improve processes.
We Mentality – Success happens through collaboration.
Ownership – We take responsibility and follow through.
Position Summary
The Customer Service Specialist plays a key role in delivering a reliable, proactive, and high-quality customer experience. This position is ideal for someone who enjoys organization, problem-solving, and managing details with accuracy and care.
You will work closely with customers and cross-functional teams to ensure orders are processed accurately, deliveries stay on track, and communication remains clear and professional. This role goes beyond traditional customer service, it is a highly operational position that directly impacts customer satisfaction, on-time delivery performance, and internal efficiency.
The right candidate is:
Highly organized and process-oriented
Detail-focused with strong follow-through
Comfortable managing multiple priorities
Proactive in identifying issues before they become problems
Motivated by teamwork and collaboration
Excited to contribute to a positive and supportive workplace environment
What You’ll Do
Customer & Order Management
Serve as a primary point of contact for customer inquiries and order support
Manage customer orders in SAP with a high level of accuracy
Monitor order status, inventory availability, and delivery timelines
Proactively identify risks that may impact on-time delivery
Communicate updates, changes, and solutions clearly to customers and internal teams
Maintain accurate documentation and order records
Cross-Functional Collaboration
Partner with Sales, Supply Chain, Operations, and Shipping teams to ensure smooth order execution
Participate in demand and forecasting review discussions
Help coordinate a 72-hour ship readiness process to support successful deliveries
Build strong internal and external relationships through professionalism and responsiveness
Process Improvement & Systems Support
Support continuous improvement initiatives that strengthen the customer experience
Utilize Microsoft 365
Identify recurring issues and recommend practical improvements
What We’re Looking For
Required Qualifications
High School Diploma with 2+ years of relevant professional experience.
Strong organizational skills and exceptional attention to detail
Excellent written and verbal communication skills
Ability to prioritize tasks and work effectively in a fast-paced environment
Strong Microsoft Office proficiency
Positive, collaborative, and customer-focused mindset
Preferred Qualifications
Experience with CRM systems
Experience supporting order management, customer service, logistics, or supply chain operations
Why Join Baerlocher?
We work hard to create an environment where employees feel supported, respected, and empowered to grow. This is a team-oriented workplace where your contributions matter and your ideas are valued.
Benefits Include
Competitive base salary
Annual bonus opportunity
Paid vacation
14 paid holidays
Medical, dental, and vision insurance
Company-paid life insurance
Short-term and long-term disability coverage
401(k) with company matching contribution
Physical Requirements
Prolonged periods of sitting and working at a desk
The Baerlocher Group is one of the world’s leading additive suppliers drawing on experience from 200 years of company history. As a family-owned business with a long-term vision & strategy we are globally present for our existing and future customers, partners and employees. Our expertise in the production and use of plastic additives is closely linked to the success story of polymer materials - continuously moving towards more sustainable solutions and being an integral part of the circular economy. We are trusted advisor and long-term partner to the industry offering high quality solutions and worry free supply globally from our local sites.
Our portfolio includes oleochemical products, metal soaps and complex additive systems that allow to improve processing, increase efficiency, and optimize performance of your final product. Customized solutions to meet to the needs of our customers, we provide various product forms and packaging that allows easy handling. With our global reach and long experience in the industry, Baerlocher individually develops tailor-made solutions supported by our state-of-the-art laboratories combined with local technical service personnel to support our customer needs. With our entities around the world, joint-ventures, and strong network we are local in presence, global in thought.
Being a part of bioeconomy, Baerlocher focuses on a sustainable portfolio and renewable resources. We create transparency and continuously improve the ecological impact of our production and products. Our products enable the circular economy as they support the recycling process as well as enable higher recycling contents and the use of recyclate for more demanding applications. It is our ambition to shape the future of our industry towards sustainability.