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Full-time
high school
Weekly pay, Scheduling flexibility, Paid parental leave, Paid education assistance, Team member discount, Development programs
Posted 2d ago
~40 hrs/week
Responsibilities
The Service Team Leader plans, directs, and supervises daily store operations while mentoring team members to improve customer service and sales performance. They are responsible for staffing, financial management, and maintaining store standards to ensure a positive customer experience.
Requirements
Candidates must have a high school diploma or equivalent, along with 2-3 years of retail experience and at least one year of management experience. Strong communication, conflict resolution, and analytical skills are required to effectively lead the team and meet organizational goals.
Full job description
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!
Meijer Rewards
Weekly pay
Scheduling flexibility
Paid parental leave
Paid education assistance
Team member discount
Development programs for advancement and career growth
Please review the job profile below and apply today!
Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.
What You'll be Doing:
Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
Responsible for staffing, selection and hiring to achieve staffing needs.
Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
Documents and applies disciplinary actions and makes recommendations concerning discharge.
Responsible for P&L, achieving sales and maintaining shrink for the department.
Models exceptional, fast and friendly customer service.
Communicates the Meijer Friendly Initiative in all team meetings and conversations.
Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
Communicates the Meijer Friendly Initiative in all team meetings and conversations.
Promotes a safe work environment.
Reliable and consistent attendance required.
Performs other duties as assigned.
What You Bring with You (Qualifications):
High school diploma or its equivalent required.
2-3 years of related retail experience.
One year of management experience.
Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
Demonstrated ability to resolve conflict and by addressing root cause issues.
Demonstrated ability to manage multiple tasks.
Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.
Demonstrated ability to lead an organization that practices working safely at all times
Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
Successful completion of all required certifications.
Meijer is a family-owned, Midwest-based retailer with more than 500 supercenters, grocery stores, neighborhood markets, and express locations throughout the Midwest. Based in Grand Rapids, Mich., we employ more than 71,000 team members and rank among the nation’s largest privately held companies.
As the pioneer of the “one-stop shopping” concept, we’re committed to delivering quality products, great value, and exceptional service. Our core values—customers, competition, family, freshness, health, and safety—guide everything we do.
For more than 90 years, we’ve supported our communities through charitable giving, nonprofit partnerships, and local events. Meijer is consistently recognized as a Great Place to Work and annually donates at least 6 percent of its profit to strengthen its communities. We believe in helping team members reach their full potential because together, we can do great things.
Join us and be part of a company that values innovation, growth, and family.
Offices: 2929 Walker NW, Grand Rapids, Michigan 49544, US
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