Chennai, Tamil Nadu, India · On-site
"At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help ou…
Skills: Chat Support, Email Communication, Customer Service, CRM Tools, Salesforce
Chennai, Tamil Nadu, India · On-site
Position Overview ProductSpace is seeking a permanent PLM Support Engineer to manage the day-to-day operations and upkeep of a newly deployed Siemens Teamcenter PLM system. You will be deputed onsite for 3 years at our c…
Skills: Siemens Teamcenter, PLM Administration, NX CAD, AutoCAD, RapidAuthor
Chennai, Tamil Nadu, India · On-site
Job Description Job Description - Grade Specific Is fully competent in its own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously wit…
Skills: Software Design, Software Development, Programming Concepts, Team Leadership, Client Relationship Management
Chennai, Tamil Nadu, India · On-site
System Setup & Design: Analyze the client’s existing engineering and change management processes. Define the Teamcenter architecture, data models (BMIDE), workflows, and security rules. Configuration & Custom…
Skills: Siemens Teamcenter, BMIDE, Workflow Designer, NX CAD, AutoCAD
Chennai, Tamil Nadu, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: Informatica PowerCenter, ETL Processes, Data Integration, SQL, Data Transformation
Chennai, Tamil Nadu, India · On-site
Skill required: Core Banking Operations (incl. Payments) - Retail Banking Card Operations Designation: Banking Operations Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About Accenture Accenture…
Skills: Core Banking Operations, Payments, Retail Banking Card Operations, KYC, SWIFT
Chennai, Tamil Nadu, India · On-site
$300k–$500k/yr
Job Title:Customer Relationship Manager/Executive Employment Type: Full-Time Job Summary: KEY Responsibilities: ● Oversee daily customer service operations and team performance. ● Train, mentor, and develop customer supp…
Skills: CRM Software, Problem Solving, Conflict Resolution, Team Leadership, Interpersonal Communication
Chennai, Tamil Nadu, India · On-site
Title: Senior IT Customer Support Analyst, Desktop Support KBR is seeking a Senior Desktop Support Team Lead to provide advanced desktop support and technical leadership for enterprise technology services across India an…
Skills: Desktop Support, Technical Leadership, Microsoft 365, Windows OS, Endpoint Management
Chennai, Tamil Nadu, India · On-site
Skill required: Core Banking Operations (incl. Payments) - Retail Banking Card Operations Designation: Banking Operations Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About Accenture Accenture…
Skills: Core Banking Operations, Payments, Retail Banking Card Operations, KYC, SWIFT
Chennai, Tamil Nadu, India · On-site
Job Summary The Process Reengineering Lead is a strategic transformation role responsible for driving process reengineering, automation, and simplification initiatives across the end-to-end Third-Party Lifecycle Manageme…
Skills: Process Reengineering, Lean Six Sigma, Third-Party Lifecycle Management, Source-to-Pay, Data Analytics
Chennai, Tamil Nadu, India · On-site
Project Role : Test Automation Engineer Project Role Description : Use quality processes, automation tools, and methodologies to transform testing products and solutions. Run end-to-end quality engineering function with …
Skills: Data Warehouse ETL Testing, Test Automation Frameworks, ETL Process Design, Data Validation, Scripting Languages
Chennai, Tamil Nadu, India · On-site
Job Title: Senior AI Architect – Generative AI & Intelligent Automation Job Summary We are looking for a Senior AI Architect to lead the design, architecture, and implementation of enterprise-grade AI automation solution…
Skills: Generative AI, Large Language Models, Agentic AI, Retrieval-Augmented Generation, AI Development Lifecycle
Chennai, Tamil Nadu, India · On-site
Skill required: Core Banking Operations (incl. Payments) - Retail Banking Card Operations Designation: Banking Operations Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About Accenture Accenture…
Skills: Core Banking Operations, Payments, Retail Banking Card Operations, KYC, SWIFT
Chennai, Tamil Nadu, India · Hybrid
At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wid…
Skills: React.js, JavaScript, TypeScript, Jest, HTML5
Chennai, Tamil Nadu, India · On-site
At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wid…
Skills: Java, Spring Boot, Microservices, API Design, Kafka
Chennai, Tamil Nadu, India · Remote OK
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Skills: C#, .NET Core, ASP.NET, Planisware, SQL Server
Chennai, Tamil Nadu, India · On-site
Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To hel…
Skills: Full-Stack Development, REST APIs, Microservices, Data Structures, Algorithms
Chennai, Tamil Nadu, India · On-site
Company Description We invite you to bring your professional engineering background and passion for sustainable energy into play, as you contribute to the development of future offshore wind development projects around t…
Skills: Quantitative Risk Assessment, Loss Prevention, Phast, Safeti, Pha-Pro
Chennai, Tamil Nadu, India · On-site
Company Description Senior Engineer – Offshore Pipeline We invite experienced professionals in offshore pipeline and cable projects to help ensure our technical solutions are innovative and of the highest design quality.…
Skills: Offshore Pipeline Design, Subsea Power Cable Design, FEA Analysis, SIMLA, OrcaFlex
Chennai, Tamil Nadu, India · On-site
Company Description NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufactu…
Skills: SQL, Python, People Management, Data Validation, Project Management
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Provide front-line customer support to policyholders and agents via chat and email while logging interactions in the CRM. Resolve inquiries, escalate issues to relevant departments, and mentor new team members to ensure service standards are met.
Requires a minimum of 2 years of experience in chat support and a graduation degree with English as a compulsory subject. Candidates must be proficient in MS Office and Salesforce, and be available to work full night shifts.
"At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a “BPO Business Support Senior Associate” to join our team in “Chennai, India.”
We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.
Position's General Duties and Tasks
We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.
In these roles you will be responsible for:
Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service
Processing and logging incoming chats/emails into the CRM system. Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments. Communicating effectively and professionally with both internal and external customers to resolve questions and issues.Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.
Coordinating training and mentoring activities for new team members.
Maintaining confidentiality of information.
Performing other duties as the need arises.
Required Skills for this role include:
Candidate should have a minimum of 2+ years’ experience in Chat support that required you to work regularly scheduled shifts.
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting.
Typing speed of 35 wpm.
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject.
Ability to sit at a desk/remote for extended periods.
Proficient with MS Office suites and leading CRM tools such as Salesforce
Preferred Skills include:
Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(chat/email) from customers inquiring about payments, policy information, or claims.
Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement."
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
Offices: 7950 Legacy Drive, Suite 900, Plano, Texas 75024, US · 18 S End Road, Bengaluru, Karnataka 560004, IN
