Job Title:Customer Relationship Manager/Executive
Employment Type: Full-Time
Job Summary:
KEY Responsibilities:
● Oversee daily customer service operations and team performance.
● Train, mentor, and develop customer support representatives.
● Handle customer escalations and complex service issues.
● Develop and implement customer service policies and best practices.
● Monitor KPIs such as TAT, response time, resolution rate, and customer satisfaction
s cores
● Analyze customer feedback to identify service improvement opportunities.
● Collaborate with sales, marketing, and product teams to improve customer
experience.
● Manage customer support tools and online data updates.
● Ensure compliance with company policies and industry regulations.
● Stay updated on customer service trends and technologies.
● Supervising and training customer service representatives.
● Developing and implementing customer service policies and procedures.
● Monitoring customer satisfaction and handling escalations.
● Analyzing customer feedback and improving support strategies.
● Collaborating with sales and product teams to enhance customer experience
Requirements
Skill Requirements:
● Proven experience as a Customer Service Manager or Support Lead.
● Strong knowledge or ability to learn and use CRM software.
● Excellent problem-solving and conflict resolution skills.
● Ability to lead, train and motivate a service team.
● Strong communication and interpersonal skills.
● Experience in analyzing customer data and implementing service improvements.
● Ability to handle high-pressure situations and escalations.
● Knowledge of customer service best practices and industry standards.
Education Requirements: Graduate or Post graduate in any discipline
Salary: INR 3 – 5 lacs per year (based upon candidate’s caliber)
Benefits
Benefits:
● Health insurance
● Performance and efforts-based incentives
Schedule: Day shift
Supplemental pay types: Travel expenses as per policy
L ooking for candidates who have a consistent spark towards learning, design mindset, performance
oriented and passion for career growth.
nmarried candidates will be preferred (However if married candidates share the same spark and can
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manage work vs life balance are also welcome to apply)