Work Pattern Sunday 09:30 - 18:00 Monday 10:30 - 18:00 Saturday 12:00 - 18:00 Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role fo…
Skills: Customer Service, Food Safety, Digital Confidence, Teamwork, Communication
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Customer Assistant - Fashion, Home & Beauty - Cambridge
Cambridge, England, United Kingdom · On-site
Entry level$1.1B raised
Work Pattern Monday 11:30 - 20:00 Tuesday 11:30 - 20:00 Wednesday 11:30 - 20:00 Friday 11:30 - 20:00 Saturday 11:30 - 20:00 Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vita…
Skills: Customer service, Sales, Fashion advice, Digital literacy, Teamwork
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Part-time
Posted 7d ago
Apply by Aug 30
~22 hrs/week
Responsibilities
You will provide five-star service in the M&S Café by preparing food and drink while maintaining high safety standards. Additionally, you will use digital tools to process orders efficiently and support your team during busy periods.
Requirements
Candidates must be digitally confident and capable of working in a fast-paced, high-pressure environment. You should be a flexible team player who is committed to delivering excellent customer service.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!
We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out.
By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
Forward thinking, future-focused and digital-first retail
Industry
Retail
Company size
10,001+ employees
Founded
1884
Headquarters
London, London
LinkedIn followers
792,445
Total funding
$1.1B
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us.
For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do.
Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action.
We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future.
Join us at M&S to shape the future of retail.
Offices: Waterside House, 35 North Wharf Rd, London, London W2 1NW, GB