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Full-time
bachelor degree
Paid Time Off, Parental Leave, Medical Insurance, Dental Insurance, Vision Insurance, Retirement Plans
Posted 28d ago
~35 hrs/week
Responsibilities
The Digital Banking Manager is responsible for shaping and optimizing digital experiences and product roadmaps to drive member adoption. This includes managing vendor relationships, leading a team of specialists, and translating strategy into functional requirements.
Requirements
Requires a bachelor's degree in business, information systems, or a related field with 3 to 7 years of experience in product management or digital experience. Experience in financial services or fintech is highly preferred.
Full job description
Company Description
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
Why join Harvard University Central Administration?
Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.
At Harvard FCU, we believe a brighter world is possible, and that together, we can all help create it. That’s why, since 1939, we’ve helped our members build a strong financial future so they can make an impact in life, wherever it may lead. From students to professionals, from in-branch to online, from new beginnings to lifetime milestones, from Harvard Square to around the world, we deliver the accessible financial tools and resources everyone, everywhere needs to thrive. By coming together to serve, equip, and empower people to make a positive impact in their lives and communities, we’re helping build a more prosperous world for all. Join us!
The Digital Banking Manager is a key role responsible for shaping, delivering, and optimizing digital experiences across digital channels. Working under the leadership of VP of Digital Banking, this role blends strategic thinking with hands-on execution- using business analysis, customer insight, and technical understanding to create products that meet member needs, support operational goals, and drive ongoing digital adoption.
Job-Specific Responsibilities:
Product Strategy & Roadmap
Develop and maintain a product roadmap aligned with organizational objectives, market trends, and member expectations.
Identify opportunities to enhance digital experiences, streamline journeys, and improve service quality.
Conduct competitive analysis and monitor industry trends to inform product decisions.
Member Experience and Journey Optimization
Lead the creation and refinement of digital member journeys, ensuring they are seamless, intuitive, and accessible across devices.
Use data, insights, and member feedback to identify pain points and prioritize improvements.
Delivery and Execution
Translate strategy into user stories, acceptance criteria, and functional requirements.
Lead backlog prioritization and planning for digital initiatives.
Validate and test product enhancements prior to deployment and coordinate launch plans with stakeholders.
Data & Performance Management
Track KPIs such as adoption, usage, conversion, satisfaction, and operational impacts.
Analyze data to identify friction points, validate hypotheses, and inform continuous improvement.
Stakeholder & Vendor Management
Subject-matter expert for the credit union’s digital banking platform.
Primary point of contact for internal stakeholders regarding digital features and enhancements.
Manage relationships with digital banking platforms, fintech partners, and third-party vendors.
Lead cross-functional initiatives that require coordinator across multiple teams, ensuring alignment and clear communication.
Provide advisory support to frontline teams and internal stakeholders on digital banking processes and feature functionality.
Ensure compliance with regulatory, security, and risk requirements.
People Leadership
Lead and mentor team of Digital Banking Specialists involved in day-to-day management of digital platforms.
Qualifications
Basic Qualifications:
Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.
Bachelor’s degree in business, information systems, UX/Product Design, or related field.
3–7 years in product management, digital experience, or related roles.
Additional Qualifications and Skills:
The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
Experience delivering digital features in financial services, banking, or fintech is highly preferred.
Strong analytical mindset, solid understanding of Agile practices, and ability to balance strategic thinking with execution detail.
Additional Information
Working Conditions: Onsite work is performed in an office setting.
Standard Hours/Schedule: 35 hours per week
3 days a month onsite with 1-week WFH. Additional onsite days will be required based on business needs.
Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
Please provide a cover letter with your application.
This position has a 90-day orientation and review period.
#LI-RC1
Work Format Details
This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and Ranges
This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.
Benefits
Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
Generous paid time off including parental leave
Medical, dental, and vision health insurance coverage starting on day one
Retirement plans with university contributions
Wellbeing and mental health resources
Support for families and caregivers
Professional development opportunities including tuition assistance and reimbursement
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.
Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.
Work Format: Hybrid
Harvard Job Function: Communications
Union: 00 - Non Union, Exempt or Temporary
Salary Grade: 056
FLSA Status: Exempt
Related keywords
Digital BankingFintechProduct RoadmapUser StoriesAcceptance CriteriaBacklog PrioritizationCustomer InsightDigital AdoptionFinancial ServicesAgileUX DesignKPIsComplianceRisk ManagementCredit Union
This is the official LinkedIn page for the Division of Medical Sciences at Harvard Medical School.
The Division of Medical Sciences (DMS) at Harvard Medical School with the Faculty of Arts and Sciences of Harvard University offers six interdisciplinary programs leading to the PhD degree in the biomedical sciences:
1) Bioinformatics and Integrative Genomics (BIG)
2) Biological and Biomedical Sciences (BBS)
3) Immunology
4) Neuroscience
5) Speech and Hearing Bioscience and Technology (SHBT)
6) Virology
These six programs share a common purpose: to foster a stimulating and supportive environment for research training in the biomedical science