Social Media Customer Care Agent, Remote, Buffalo Region
Buffalo, New York, United States · Hybrid
Entry level
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Social Media Customer Care Agent, Remote, Buffalo Region
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Full-time
Weekly pay, Training and development opportunities, Employee discounts, Flexible work schedules, Health insurance, Dental insurance
Posted 12d ago
Apply by Dec 31
~40 hrs/week
Responsibilities
Monitor and respond to guest engagements across various social media platforms while acting as a brand ambassador. Escalate guest dissatisfaction to the appropriate departments and participate in team meetings.
Requirements
Requires previous customer service experience with strong written communication skills including grammar and spelling. Candidates must be computer literate, proficient with social media platforms, and able to work well in a team environment.
Full job description
Overview
Delaware North is hiring a full-time Social Media Customer Care Agent to join our team in Buffalo, New York. As a Customer Care Agent, you will be responsible for communicating with guests via a variety of social media platforms and act as a representative of the company.
This position is remote but will require some in person visits to our corporate office in Buffalo, NY
Additional Details
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay
Training and development opportunities
Employee discounts
Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.
Responsibilities
Monitor social media channels and respond quickly and professionally to engagements on Facebook, Twitter, and other platforms
Act as a brand ambassador and provide consistent service to guests
Escalate guest dissatisfaction to the appropriate department
Attend and actively participate in department meetings
Follow social media protocol and adhere to guidelines
Qualifications
Previous customer service experience, including written forms of customer service
Excellent written communication skills including grammar, sentence structure, and spelling
Experience using various social media platform
Computer literate with strong typing skills and the ability to learn new applications quickly
Positive attitude with proven ability to work well in teams
Related keywords
Social mediaCustomer careBrand ambassadorFacebookTwitterCustomer serviceWritten communicationComputer literacyTypingRemote workHospitality
Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.
Offices: 250 Delaware Ave, Buffalo, NY 14202, US
High Volume Food ServiceCateringVenue Development and ManagementLodging and Resort OperationsFull Service RestaurantsSpecialty RetailGaming and Mobile WageringExperiential OfferingsFood ManagementVenue Management