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The Assistant General Manager provides leadership and support to hotel teams while overseeing daily operations including guest services, housekeeping, and food and beverage. They are responsible for staff supervision, resolving guest concerns, and managing administrative tasks such as reporting and accounting.
Requirements
Candidates must have at least two years of related management experience and a working knowledge of hotel operations. A bachelor's degree in hotel management, business, or a related field is required, or an equivalent combination of education and experience.
Full job description
Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202
We are currently looking for an Assistant General Manager for our Hampton Inn & Suites by Hilton-Buffalo Downtown. Hampton Inn & Suites by Hilton-Buffalo Downtown is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them.
A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!
We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:
Weekly pay
Paid vacation, sick days and holidays
Medical, dental, vision insurance
401K Retirement plan with company match
Travel discounts on our branded properties
Career growth opportunities
Role:
The primary role of the Area Assistant General Manager is to assist the General Managers in providing leadership, guidance and support to the hotel teams, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.
Responsibilities & Duties:
Managing the operations of hotels as need, when there is an absence of management at the property, or assisting with leadership as assigned.
Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
Manage the front office operations and supervising directly the front desk and food and beverage staff.
Resolve guest concerns while maintaining high franchise Guest Service scores.
Foster a positive, cooperative work environment between staff and management.
Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
Administrative tasks such as reporting, inventories, accounting processes and much more.
Salary range: $62.9K-$73K
What You Bring Us:
Two years related management experience, and hotel brand knowledge.
Extensive experience with rooms, housekeeping and food and beverage.
Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.
Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
Expertise in standard hotel management systems.
Hands-on leadership
Valid Driver’s License
Related keywords
Hotel managementHospitalityOperations managementFront deskHousekeepingFood and beverageHuman resourcesQuality assuranceInventory controlAccountingLeadershipStaff trainingGuest satisfactionSafety programsFacility operationsHampton Inn & Suites
A growing hospitality company where our #1 asset is our associates.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
2000
Headquarters
Canton, MA
LinkedIn followers
6,711
Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. We are at our best when our associates thrive within their community while simultaneously growing professionally and personally.
We develop, own, and manage 50 branded hotels throughout New York, New England, New Jersey, Ohio, and Florida. The substantial achievements of our hotels can be attributed to maintaining the highest level of product quality through development, technology, and interior design, as well as having well-trained, courteous, and dedicated employees who understand and provide exceptional customer service.
Offices: 3000 Davenport Avenue, Suite 101, Canton, MA 02021, US
Hotel ManagementHotel Developmentand HospitalityHotels & ResortsHotel and travel accommodation