Buffalo, New York, United States · Hybrid
Customer Service / 1st Party Collections Representative (In-Office) Amherst/Williamsville, NY Full-time | In-office with future Work-from-Home option Capital Management Services, LP (CMS) is a compliance-focused, well-re…
Skills: Customer Service, Outbound Calling, 1st Party Collections, Active Listening, Data Entry
Buffalo, New York, United States · On-site
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Buffalo, New York, United States · On-site
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Buffalo, New York, United States · On-site
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Buffalo, New York, United States · On-site
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Buffalo, New York, United States · On-site
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Buffalo, New York, United States · On-site
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Buffalo, New York, United States · On-site
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Buffalo, New York, United States · On-site
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Buffalo, New York, United States · On-site
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Buffalo, New York, United States · On-site
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Buffalo, New York, United States · On-site
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Buffalo, New York, United States · On-site
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Buffalo, New York, United States · On-site
$16/hr–$16/hr
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Buffalo, New York, United States · On-site
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Buffalo, New York, United States · On-site
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Buffalo, New York, United States · On-site
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Buffalo, New York, United States · On-site
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Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Banquet Setup for the Richardson Hotel in Buffalo, NY. Job Purpose: Service, set -up and…
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Buffalo, New York, United States • Hybrid
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Contact current bank customers to remind them of missed payments and help them find solutions to resolve past-due balances. Handle inbound and outbound calls while documenting account updates in technology systems.
Candidates must have strong customer service experience and be comfortable using computer systems for data entry. A valid, unexpired government-issued photo ID is mandatory for the credentialing process.
Amherst/Williamsville, NY
Full-time | In-office with future Work-from-Home option
Capital Management Services, LP (CMS) is a compliance-focused, well-respected call center headquartered in Amherst, NY. We specialize in 1st party collections and reminder calls on behalf of a well-known national bank - working exclusively with current customers who are 2-90 days behind on their credit card payments. There is no cold calling or old debt involved.
We're expanding and looking for professional, tech-savvy, and customer service-oriented team members to join us. Ideal candidates will be comfortable making outbound calls, navigating technology tools efficiently, and offering account solutions with empathy and professionalism.
A valid, unexpired government-issued photo ID is required for this role as part of the credentialing process.
Accepted forms of identification include:
• State-issued driver's licenses
• State-issued identification cards
• Valid U.S. passports
Please note:
• Learner's permits are not accepted for this project.
• Temporary paper IDs, receipts for replacement IDs, or expired identification documents cannot be accepted for credentialing purposes.
• Candidates must possess the physical ID prior to their training start date to successfully complete onboarding and system credentialing requirements.
Start Date: August 3, 2026
3 weeks | Monday - Friday | 8:00 AM - 4:30 PM
4 weeks | Monday - Friday | 1:00 PM - 10:00 PM
Call current customers to remind them of recently missed payments
Assist customers in understanding options to resolve their past-due balances
Utilize technology systems for account updates and documentation
Handle both outbound and inbound calls professionally
Promote a positive customer experience and represent the bank's offerings
Excellent verbal communication and active listening skills
Strong customer service experience (retail, hospitality, or call center)
1st party collections, financial services, or debt resolution experience preferred
Comfortable using computer systems and entering data accurately
Typing proficiency
Bilingual/multilingual skills are a plus
Must be able to work in-office in Amherst, NY (14221)
Join CMS and help make a difference - one customer at a time.
#ZR
We conduct a 7 year background check and drug screen for all potential hires.
Comprehensive and Proven Recovery Solutions
Capital Management Services, LP is a Nationally recognized industry leader in Accounts Receivable Management services. CMS services many of the top credit card issuers, banks, and the larger debt purchasers in the country. We service all delinquency stages from pre-delinquent through Out of Statute. CMS provides customer service and recovery in numerous industry sectors including bank and retail card, student loans, mortgage, bank over drafts, BK holds and dismissals, judgments, telecom, and commercial recovery. Capital Management Services receives over $12 Billion in annual post charged-off placements from our client base. We provide customer service/collections to over 300,000 active customers across multiple credit card and mortgage portfolios, Have recovered over $1.2 billion in gross collections, and $600 million in gross revenues since inception company wide. Capital Management Services understands the value of our clients Brand. Our success is based recognizing that taking a customer centered approach is the only way to do business. Compliance, Trust, Quality and Performance is what we have built our organization on. If you are interested in working for the CMS Team please go to www.jobs.cms-collect.com to complete an application and be contacted by our recruiting staff.
Offices: 698 S. Ogden Street, Buffalo, NY 14206, US
