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Lead and motivate venue teams to deliver exceptional customer experiences while ensuring seamless daily operations. Responsibilities include coaching staff, managing venue presentation, and collaborating with the support office to execute national strategies.
Candidates must have proven leadership experience in fast-paced, customer-driven environments such as hospitality, retail, or recreation. A strong ability to mentor young teams (16-24 year olds) and a commercial mindset for driving revenue are essential.
BOUNCE is more than just a workplace—it’s a movement. With over 6.5 million customers each year, 3000+ team members & 49 venues globally, we’re leading the way in action-adventure entertainment, creating epic experiences that inspire movement, self-expression & human connection.
Our adrenaline playgrounds bring people together through trampolines, adventure challenges & freestyle fun, welcoming everyone from pre-schoolers to elite athletes. But the real magic? Our team.
At BOUNCE, our people bring the experience to life. With world-class customer satisfaction (NPS) & a reputation for unforgettable moments, we’re expanding our impact & creating career-defining opportunities for those who thrive in a fast-paced, high-performance culture.
We believe in progression, connection & impact—whether it’s inspiring customers to learn new skills, creating spaces for self-expression, or fostering a workplace where our team can grow, develop & make a difference. Our values—Unity, Accountability, Passion & Keeping it Fresh—guide everything we do, from how we run our business to how we show up for each other.
If you're looking for a place where culture fuels performance, progression is real & every day is packed with purpose, BOUNCE is where you belong.
At BOUNCE, our leaders are the heartbeat of our venues. Whether you join us as a Team Leader, Assistant Venue Manager or Venue Manager, you'll play a key role in leading teams, delivering unforgettable customer experiences and driving venue success. Depending on your experience and career goals, we'll match you to the right leadership opportunity across our Queensland network.
To be successful in one of these roles, you'll thrive on motivating, developing and mentoring team members to consistently deliver an awesome experience. Possessing strong interpersonal and leadership skills, you'll have a positive and energetic impact on the team and help create an engaging environment.
How you'll make an impact:
Lead & motivate a strong team, fostering a culture of progression, teamwork & accountability.
Deliver an unforgettable experience by coaching your team, responding to feedback & ensuring seamless venue operations.
Support daily venue operations, ensuring safety, presentation and efficiency remain best in class.
Develop & grow your team through training, coaching & leadership programs.
Ensure smooth venue operations—managing venue presentation, cleanliness & operational efficiency so every customer has an exceptional experience.
Collaborate with Support Office teams to execute national strategies & bring the BOUNCE experience to life.
A strong sense of ownership—you lead from the front, take accountability & make things happen.
Proven leadership experience in a fast-paced, customer-driven environment (hospitality, retail, fitness, recreation, or similar).
A passion for developing young teams, with experience leading, coaching & mentoring 16–24-year-olds.
Exceptional communication skills, with a proactive, solution-driven approach to challenges.
Customer-first thinking—you thrive on creating magic moments & ensuring every guest leaves with an incredible experience.
Resilience & adaptability—you stay cool under pressure, embrace challenges & bring positivity every day.
A hands-on attitude—you’re not afraid to roll up your sleeves to get things done.
A commercial mindset—you know how to drive revenue, control costs & hit performance targets.
At BOUNCE, customer experience is at the core of everything we do. We thrive on a team-first culture where engagement, progression & fun go hand in hand. Whether you’re leading a team, developing your leadership skills, or shaping the future of BOUNCE, you’ll be surrounded by passionate, like-minded people who are all about making a difference.
Career Progression & Growth – Be supported by leadership development & personal growth programs.
Generous Bonus Structure – Earn performance-based incentives on top of your salary.
Free BOUNCE Passes – Jump, leap & fly whenever you like, plus get your friends & family involved with regular free passes!
BOUNCE Team Academy – Learn new tricks & skills from the pros.
A Culture That Celebrates YOU – Quarterly engagement surveys, town halls & recognition awards ensure your voice is heard & your efforts are celebrated.
Extra Recharge Time – Enjoy 8 additional ‘BOUNCE Days Off’ (BDOs) & paid birthday leave.
Work-Life Balance – Work only one weekend day per week & two public holidays a year.
Paid Parental Leave – Supporting you during life’s biggest milestones.
Recruitment Referral Incentives – Bring awesome talent into the team & get rewarded.
Café Discounts – 50% off for salaried team members—because your morning coffee should be stress-free.
Mental Health & Wellbeing Support – Access Telus Health (EAP), including Nurse on Call, mental health resources & professional support.
This is more than just a job—it’s an opportunity to run a high-impact venue, lead a performance-driven team & be part of a business that thrives on progression & connection.
Ready to lead? Apply now!
Please refer to our Privacy Collection Statement here: https://www.bounceinc.com.au/careers-privacy-collection-statement
Free Spirits Unleashed | A Culture-Led Brand Inspiring Movement, Self-Expression & Human Connection.
BOUNCE is a category-leading, culture-driven brand redefining indoor action-adventure entertainment. Our venues are high-energy adrenaline playgrounds, designed to inspire movement, self-expression & human connection -welcoming everyone from pre-schoolers to elite athletes. At the heart of BOUNCE is our incredible team - a dynamic group of passionate individuals who bring the magic to life every day. We believe in unlocking potential, creating opportunities for growth & fostering a workplace where energy, fun & impact go hand in hand. We’re on an exciting growth journey, expanding our footprint & creating career-defining opportunities along the way. With 6.5 million customers, 3000+ team members & 49 venues globally, we’re not just a business - we’re a movement. Our Culture & Values At BOUNCE, our culture is built around progression, connection & fun. We thrive on big energy, inclusivity & bringing out the best in people - whether that’s our customers or our team. Our values shape everything we do: 💜 Unity – We Bring the Love, lift each other up & create a workplace where everyone belongs. 🚀 Accountability – We own it, step up & make things happen. Leadership exists at every level. 🔥 Passion – We bring the hype, energy & enthusiasm - whether inspiring customers, backing our team or pushing our own progression. 🔄 Keep It Fresh – We never stand still. We innovate, evolve & shake things up to create new possibilities. Our Mission & Vision 🚀 Mission: Bring the Love, Inspire Progression, Grow the Tribe. 🌍 Vision: To be the world’s most loved & dominant brand in indoor action-adventure. Why Join BOUNCE? BOUNCE is more than a workplace - it’s a community built on energy, opportunity & progression. Whether you’re leading a team, creating unforgettable customer experiences or growing your career, you’ll be part of something bigger.
Offices: 2 Weir St, Glen Iris, Victoria 3146, AU · 22 Joseph Street, Blackburn North, Victoria 3130, AU · 1371 Albany Highway, Cannington, Western Australia 6107, AU · 40 Enterprise Place, Tingalpa, Queensland 4173, AU · 236 Wirraway Rd, Airport West, Victoria 3042, AU
