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Birmingham, England, United Kingdom • On-site
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The Data Training and Support Officer will manage client information systems, process referrals, and ensure accurate data entry. They will also produce performance reports and provide training to colleagues to ensure service compliance and quality.
Candidates must have experience in data administration or business support with proficiency in electronic databases and Microsoft Office. Strong attention to detail and a solid understanding of data protection and information governance are essential.
Location: West Midlands
Working Hours: 37 hours (full-time)
Contract Type: Permanent
Salary: £25,878 - £27,290
Are you highly organised, detail-oriented and passionate about using data to support life-changing services?
We help people and communities overcome the harm caused by alcohol, drugs and gambling. We're looking for a Data Training and Support Officer to join our Gambling Prevention Team, playing a vital role in ensuring our data, reporting and referral processes are accurate, efficient and compliant.
This is a fantastic opportunity to support the delivery of high-quality services by maintaining robust data systems, producing meaningful reports and helping colleagues make informed decisions that improve outcomes for people affected by gambling-related harm.
As a Data Training and Support Officer, you will support the day-to-day management of our client information systems, ensuring data is entered accurately, referrals are processed efficiently and performance information is available to support service delivery.
Working closely with managers and practitioners, you'll produce reports, monitor data quality, provide guidance and training on system use and help ensure the service meets contractual, governance and information management requirements. Your work will directly contribute to the smooth running of the Gambling Prevention Service and the quality of support we provide.
Process referrals and maintain accurate, up-to-date client records using electronic case management systems.
Produce, analyse and distribute performance reports to support service monitoring and continuous improvement.
Support colleagues with data entry, system queries and basic training, promoting high standards of data quality and accuracy.
Help ensure compliance with data protection, information governance and confidentiality requirements across the service.
Work collaboratively with internal teams, commissioners and partner organisations to support the effective administration and delivery of the Gambling Prevention Service.
Experience working in a data administration or business support role, with confidence managing electronic databases and producing reports.
Strong IT skills, including Microsoft Excel, Word, Outlook and experience using case management or data recording systems.
Excellent attention to detail, with the ability to manage multiple tasks while maintaining accuracy and meeting deadlines.
A good understanding of data protection, confidentiality and information governance, with a professional and discreet approach.
Excellent communication and organisational skills, with the ability to work collaboratively and provide outstanding support to colleagues and service users.
This vacancy is being recruited on a rolling basis. We will review applications and invite suitable candidates to interview as applications are received. We reserve the right to close the vacancy at any time once a suitable candidate has been identified, so we encourage you to apply as soon as possible.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date:
2026-08-27For Fair Chances
In October 2024, Humankind and Richmond Fellowship merged to form Waythrough. We’re specialists in mental health, alcohol, drugs and related areas. Our high quality, evidence-based services are designed around the needs of the people we serve. We know that people and their problems don’t fit into neatly labelled boxes. And that finding help can be hard when life gets messy. Too many people hit dead ends when they need open doors and answers. That’s where Waythrough comes in. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. It’s a big ask, but one we aren’t shy of. To everyone that comes through our doors, we promise: Wherever you are now, we won’t judge or write you off. We’ll help you work out who you want to be and where you want to go. We’ll stick with you until you’re ready to move on. This page is now inactive, but if you require more information or support, you can find us here. ⬇️ https://www.linkedin.com/company/waythrough/
Offices: Bowburn North Industrial Estate, Inspiration House, Bowburn, England DH6 5, GB · Mill 2, First Floor South Mabgate Mills, Leeds, Leeds LS9 7DZ, GB
