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Full-time
high school
Posted 12d ago
~40 hrs/week
Responsibilities
The Customer Service Representative will manage inquiries, track service requests, and provide onsite support for conference center operations. This includes setting up meeting rooms, operating equipment, and ensuring facilities remain clean and secure.
Requirements
Candidates must possess a High School Diploma or GED and at least one year of recent customer service experience. Proficiency in Microsoft Office and the ability to maintain a Top Secret SCI CI Poly security clearance are required.
Full job description
As theCustomer Service Representative, you will provide onsite full-time Customer Service & Concierge Desk/Conference Center Support. This position has high client visibility and promotion potential.
ESSENTIAL JOB FUNCTIONS:
Responds to all telephone, walk-in, and electronic inquiries for assistance.
Tracks and monitors service requests to ensure each is accurate, completed and closed in a timely manner.
Creates meeting reservations and configures conference rooms in accordance with individual requests.
Provides support to conference center attendees to include identifying supplies needed, operating equipment, and conference set-up and breakdown. Ensures conference rooms are clean and void of classified materials at the end of the day.
Performs other administrative duties, as needed.
EDUCATION & EXPERIENCE:
High School Diploma or GED.
Minimum of one (1) year of recent experience working at a customer service center.
Must be proficient in the use of Microsoft Office, primarily Word and Excel.
KNOWLEDGE & SKILLS:
Strong interpersonal skills to maintain effective working relationships with team and customers.
Good oral and written communication skills sufficient to respond to customers’ routine questions in a clear and concise manner.
Ability to manage own activities and workflow under tight deadlines.
Ability to apply a strong customer focus orientation to understand customer requirements. and suggest and implement solutions.
Ability to ensure that management, co-workers, customers, and stakeholders are kept informed.
Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
Intrepid Acquisition Holdings, LLC. (“IAH” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Related keywords
Customer ServiceConciergeConference Center SupportAdministrative DutiesMicrosoft OfficeWordExcelTop Secret SCI CI PolySecurity ClearanceLogisticsFacilities ManagementGovernment AgenciesMeeting ReservationsEquipment Operation
At Intrepid Global Solutions, we lead the way in mission-critical support where others can’t.
With over 65 years of expertise supporting defense and national security missions, Intrepid Global Solutions excels in contingency operations, air traffic management, logistics, facilities management, information technology, and engineering services. Operating across 110+ locations in 27 countries, we are renowned for navigating the most challenging environments. Certified in ISO and NIST standards, we provide reliable, mission-critical solutions to both U.S. and international government agencies, ensuring success in every global mission.
Unrivaled Commitment. Global Solutions.
Offices: 7315 N. Atlantic Avenue, Cape Canaveral, FL 32920, US · 11 Mereside Navigator Park, Osprey Quay, Portland, Dorset DT5 1PY UK , GB · 44 Canal Center Plaza, Suite 600, Alexandria, VA 22314, US · 5400 SE 44th St, Oklahoma City, Oklahoma 73135, US · 600 Grand Panama Boulevard, Suite 400, Panama City, FL 32407, US