Berlin, Germany · Hybrid
🎤 Why voize? Because we’re more than just a job! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that…
Skills: Windows Administration, Linux Administration, Networking, API Integration, Docker
Berlin, Germany · Hybrid
Unternehmensbeschreibung Arvato Systems unterstützt mit rund 3.500 Mitarbeitenden als international agierender IT-Spezialist namhafte Unternehmen bei der Digitalen Transformation. Ausgeprägtes Branchen-Know-how, hohes te…
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Berlin, Germany · Hybrid
Unser Ziel ist eine Solaranlage auf jedem Dach, ein Speicher in jedem Haus und ein E-Auto in jeder Garage. Enpal macht das möglich mit einer integrierten Gesamtlösung für dezentrale Energie – von Solaranlage und Batterie…
Skills: Customer Resolution, Complaint Management, Conflict Resolution, Professional Communication, Empathy
Berlin, Germany · On-site
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Skills: Retail Management, Shift Planning, Team Leadership, Inventory Management, Cashier Operations
Berlin, Germany · Hybrid
Unser Ziel ist eine Solaranlage auf jedem Dach, ein Speicher in jedem Haus und ein E-Auto in jeder Garage. Enpal macht das möglich mit einer integrierten Gesamtlösung für dezentrale Energie – von Solaranlage und Batterie…
Skills: Customer Communication, Complaint Management, Conflict Resolution, Problem Solving, Empathy
Berlin, Germany · On-site
$6k–$7k/mo
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Berlin, Germany · Hybrid
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Berlin, Germany · On-site
Shape & Create - And make it happen! The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from…
Skills: Customer Advisory, Merchandise Presentation, Cashier Operations, Teamwork, Retail Sales
Berlin, Germany · On-site
TK Maxx At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whe…
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Berlin, Germany · On-site
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Skills: SQL, Python, Microstrategy, Data Analysis, Reporting
Berlin, Germany · On-site
Shape & Create - And make it happen! The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from…
Skills: Customer Consultation, Merchandising, Cashier Operations, Teamwork, Retail Sales
Berlin, Germany · On-site
Dein Job: Du liebst es, aufregende Einkaufserlebnisse zu schaffen und dein Team mit kreativen Ideen zu begeistern? Deine Leidenschaft für innovatives Design und trendbewusste Konzepte treibt dich an? Dann bist du bei uns…
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Berlin, Germany · On-site
THE ROLE & THE TEAM Our ML Platform team builds the core ML platform capabilities powering Zalando’s AI-native experiences. We provide low-latency features, embeddings, real-time inference infrastructure, and scalable ML…
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Berlin, Germany · On-site
In this role, you will responsible for the planning and delivery of Community Feedback initiatives including new customer facing features, while driving operational excellence and software development efficiency through …
Skills: Technical Program Management, System Design, Roadmap Strategy, Cross-functional Coordination, Release Scheduling
Berlin, Germany · On-site
Bei Mister Spex glauben wir: Auf uns kommt’s an. Für Kund:innen sind wir der Optiker ihres Lebens und für dich die Chance, sie mit deiner Kompetenz zu überzeugen. Als Augenoptiker (m/w/d) in Teilzeit übernimmst du Verant…
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Berlin, Germany · On-site
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Berlin, Germany · Hybrid
Req ID:525725 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we off…
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Berlin, Germany · Hybrid
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Berlin, Germany · On-site
Werden Sie Teil unserer Klinik und verstärken Sie unser Team der Friedrich von Bodelschwingh-Klinik und der Epilepsieklinik Tabor in Bernau zum nächstmöglichen Zeitpunkt unbefristet in Vollzeit als: Fachkraft für Arbeits…
Skills: Occupational Safety, Fire Protection, Risk Assessment, Accident Prevention, MS Office
Berlin, Germany · On-site
Mission Integral was founded in October 2024 and is already one of the fastest-growing startups in Germany. We're building the leading AI-native platform for accounting, payroll, and tax for European SMEs, and we're look…
Skills: GTM Engineering, Revenue Operations, Sales Engineering, Automation Workflows, API Integration
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Lead technical implementations and escalations while optimizing system integrations across Windows and Linux environments. Collaborate with Product and Engineering teams to resolve recurring technical challenges and scale infrastructure.
Requires expert knowledge of system administration, networking, and containerization tools like Docker. Must be fluent in German (C2) for client communication and possess strong English skills for internal collaboration.
At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.
Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.
Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.
As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!
When voize works, nurses get 39 minutes of their shift back. When something breaks, a firewall silently blocking sync, an interface mismatch with a facility's care software or a regression after a release; documentation stops and care teams feel it immediately. Your mission: make sure that never lasts long, and never happens twice.
As Level 2 Technical Support Manager, you own our technically hardest customer cases end-to-end. You work at the intersection of our AI product, real-world facility IT, and the German care software ecosystem — with a direct line to our Engineering team, not a ticket queue between you. And your work has leverage: one root cause you find and fix can resolve an issue for dozens or hundreds of facilities at once.
Own escalated cases from 1st-level support end-to-end: reproduce, isolate the fault across app, backend, customer network, and third-party systems and keep the customer clearly informed until it's solved
Debug integrations with leading German care documentation systems: interface errors, data and schema mismatches, and on-prem configurations in customer environments (Windows/Linux)
Untangle customer-side IT — firewalls, proxies, certificates, MDM-managed shared devices — often in direct coordination with a facility's IT
Take the lead in critical incidents: assess which facilities are affected, drive resolution together with Engineering, and own clear, timely communication to customers and internal stakeholders
Turn recurring issues into permanent fixes: root-cause analyses with Product & Engineering, input into pre-release QA, runbooks and knowledge-base articles that make the whole team faster
Mentor 1st-level colleagues on technical topics and help shape our escalation playbooks as the team grows
Hands-on experience with observability/monitoring tools (e.g., Grafana, Sentry) — you can use logs, metrics, and traces to quickly isolate issues
Solid Windows and/or Linux system administration in enterprise or customer environments — you're at home in logs, configs, and the command line
Strong networking fundamentals (firewalls, proxies, DNS, TLS/certificates, routing) — you can figure out why two systems can't talk to each other
Hands-on experience with APIs and system integrations — you can read a payload and trace where data breaks between systems
Experience owning 2nd/3rd-level escalations in complex environments — structured, calm, and thorough under pressure
Clear, empathetic communication with very different audiences: care home administrators, external IT providers, and our engineers
German at C2 / native level — our customers work with us in German, so this is a hard requirement (plus good English for internal collaboration)
Nice to have: MDM / device-fleet management, virtualization or Docker, web servers (IIS/Nginx), experience with healthcare or other regulated-industry software
You take ownership — when a case is yours, it's yours until it's solved, documented, and prevented
You're resilient — you see challenges as opportunities, not obstacles
You work iteratively — test, learn, and improve instead of aiming for perfection
You value open feedback and contribute to a positive, transparent team culture
We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care
We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany
Become a co-creator of our success with stock options
Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
You decide when you work best, that means flexible working hours and a good hybrid set-up
We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!
For those who care
voize, founded in 2020, develops the leading voice-powered AI assistant for the care sector. It enables nurses and caregivers to document care in real time, right at the patient’s bedside. By reducing administrative workload, voize gives care teams more time for what matters most: people. Its proprietary AI is built to handle dialects and accents, and supports grammar correction and additional AI features. voize integrates seamlessly with existing systems and is tailored specifically to everyday workflows in care settings. Developed in Germany and fully GDPR-compliant, voize is already used by more than 1,500 care facilities and supports over 100,000 caregivers every day.
Offices: Berlin, DE
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