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At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

We are seeking an externally facing Senior Product Manager to join our Product & Technology organization. This role sits at the intersection of customers, engineering, and internal stakeholders, with accountability for translating client needs into scalable product capabilities and driving execution against the product roadmap.

You'll own a significant product area, working closely with enterprise customers to understand their challenges, prioritize opportunities, and deliver solutions that create value across multiple clients. This is an ideal opportunity for a product leader who enjoys balancing strategic thinking with hands-on execution in a fast-paced, customer-centric environment.

Key ResponsibilitiesProduct Strategy & Vision

• Own the strategy and roadmap for a defined area of CloudFactory's client-facing platform.
• Identify customer and market opportunities that align with CloudFactory's product vision.
• Define product goals, success metrics, and priorities in partnership with Product Leadership.
• Contribute to product strategy and roadmap planning through customer insights and market trends.

Customer & Stakeholder Engagement

• Partner directly with enterprise customers to understand their business challenges and translate them into scalable product solutions.
• Work closely with Sales, Solutions, Customer Success, and Delivery teams to support customer engagements and product adoption.
• Communicate product direction, priorities, and trade-offs clearly to both technical and non-technical stakeholders.
• Build trusted relationships with customers while balancing individual requests against broader platform priorities.

Product Discovery & Definition

• Lead discovery activities including customer interviews, workflow analysis, usability feedback, and data analysis.
• Translate customer problems into clear product requirements, user stories, and acceptance criteria.
• Validate ideas through experimentation and customer feedback before investing in development.
• Use qualitative and quantitative insights to drive product decisions.

Roadmap & Execution

• Own the end-to-end delivery of roadmap initiatives for your product domain.
• Partner closely with Engineering and Design throughout planning, development, testing, and release.
• Prioritize work based on customer impact, business value, and technical feasibility.
• Track delivery progress, manage dependencies, identify risks, and ensure successful product launches.
• Define and monitor product KPIs to measure customer and business outcomes.

Cross-Functional Collaboration

• Collaborate across Engineering, Design, Data, AI/ML, Operations, and Customer Success to deliver high-quality solutions.
• Support release planning, product documentation, and customer enablement activities.
• Foster strong collaboration across teams to ensure alignment on priorities and execution.

Required Qualifications

• 5+ years of Product Management experience, preferably in B2B SaaS, enterprise software, or platform products.
• Demonstrated experience owning products or major product areas from discovery through delivery.
• Strong experience working directly with enterprise customers and internal stakeholders.
• Ability to translate complex customer needs into scalable product solutions.
• Strong understanding of software development lifecycles, APIs, and modern cloud-based applications.
• Experience working closely with engineering teams throughout the product development process.
• Strong analytical and problem-solving skills with a data-informed approach to decision-making.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience building enterprise or platform-based products.
• Exposure to AI/ML products, data platforms, or human-in-the-loop workflows.
• Experience working within Agile product development environments.
• Experience partnering with Sales and Customer Success teams on customer engagements.
• Experience working in high-growth, fast-paced environments.

What We Look For

• A customer-focused product manager who enjoys solving real business problems.
• Someone who can balance strategic thinking with strong execution.
• A collaborative partner who builds trust across customers, engineering, and business teams.
• A technically curious product manager who can communicate effectively with engineers.
• Strong ownership mindset with a focus on delivering measurable customer and business outcomes.
• Comfortable making prioritization decisions using data, customer insights, and business objectives.

Why Join Us

• Own meaningful product initiatives that directly impact enterprise customers.
• Work alongside talented engineering, AI, and product teams building innovative solutions.
• Collaborate with global customers to solve complex operational challenges.
• Help shape products at the intersection of AI, human expertise, and enterprise technology.

Join a mission-driven company where your work has measurable impact and room for continued growth.

What to Expect During the Hiring Process
We like to keep our interview process straightforward, conversational, and focused on getting to know each other, not just assessing skills.

Step 1: Recruiter Conversation (30 minutes)

Your first chat will be with our Talent team. We'll walk you through the role, learn more about your background, career aspirations, and motivations, and answer any questions you have about CloudFactory.

Step 2: Technical & Product Collaboration (45 minutes)

Meet with our Vice President of Engineering to discuss your experience working with engineering teams, delivering products, solving technical challenges, and driving execution.

Step 3: Product Strategy & Customer Impact (45 minutes)

You'll then meet our Head of Platform Strategy for a deeper conversation around product thinking, customer discovery, prioritization, roadmap ownership, and how you approach solving complex customer problems.

Step 4: Final Conversation (30 minutes)

Your final conversation will be with our Chief Product & Technology Officer (CPTO). This is an opportunity to discuss your product philosophy, leadership approach, and how your experience aligns with CloudFactory's vision and the impact we're building together.

Throughout the process, we're looking for authentic conversations, not perfect answers. It's also your opportunity to get to know us, our culture, and whether CloudFactory is the right fit for you. 🙂

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Comprehensive medical cover
• Group life insurance
• Personal development and growth opportunities
• Periodic team building and social events

At CloudFactory, we believe that work should be more than just a job, it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work. We can’t wait to meet you!