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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Serve as a patient advocate by assessing eligibility for financial assistance programs and guiding patients through Medicaid, Medicare, and charity care applications. Collaborate with hospital staff and government agencies to secure coverage while maintaining confidential HIPAA-compliant records.
Requires a high school diploma or GED and proficiency in both English and Spanish. Candidates should have 1+ years of customer-facing experience and basic knowledge of state and federal assistance programs.
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).
Job Title: Eligibility Specialist 2
Employment Type: Full-Time, non-exempt
Pay: $21.00 to $24.00
Work Schedule: Hybrid
Flexibility required, Sunday through Thursday (Sunday and Monday 12:00pm to 8:30pm. Tuesday through Thursday 8:00am to 4:30pm) This position follows a hybrid schedule, requiring a combination of remote and in-office work.
Primary Work Location(s): This position is required to service the primary locations of:
Renown - Regional Medical Center 1155 Mill St., Reno NV 89502
Additional Locations (Support as needed, in limited capacity):
Renown - South Meadows Medical Center - 10101 Double R Blvd, Reno NV 89521
Renown - Vista Urgent Care - 910 Vista Blvd, Sparks, NV 89434
Renown - Los Altos Urgent Care - 202 Los Altos Pkwy, Sparks, NV 89436
Renown - Ryland Urgent Care - 975 Ryland St, Ste 100, Reno NV 89502-1669
Renown – Ryland Women’s Health Center – 975 Ryland St, Ste 100, Reno NV 89502-1669
Why You’ll Love This Role:
As an Eligibility Specialist I, you’ll get to make a difference in patients’ lives every day! You will be a lifeline for patients navigating some of the most stressful moments of their healthcare journey. In this role, you’ll meet directly with patients and families, listen to their stories, and help them access financial assistance programs that can remove barriers to receiving essential medical care.
You’ll use your compassion, communication skills, and problem‑solving abilities to guide patients’ step‑by‑step through applications for Medicaid, Medicare, disability, and hospital charity programs. Every interaction you have helps someone understand their options, feel supported, and move forward with confidence.
If you’re motivated by meaningful, people‑centered work – and you want a role where your efforts make a clear and immediate difference – this position offers the opportunity to build relationships, grow your skills, and positively impact patient lives every day.
What You’ll Do:
Serve as a patient advocate, meeting with patients in-person, including bedside, to assess eligibility for financial assistance programs.
Guide patients through complex application processes for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
Collaborate across teams, acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
Manage a high case load effectively, prioritizing tasks, following up on pending applications, and meeting deadlines while also adhering to productivity and quality expectations.
Communicate with clarity and empathy, explaining financial responsibilities and assistance options in ways that patients can understand.
Maintain accurate and confidential records, ensuring compliance with HIPAA and organizational policies.
Use multiple systems and tools to document, track, and report on patient information.
Support operational needs, including providing limited staffing coverage at nearby hospital locations as needed.
Complete special projects, as assigned.
What We’re Looking For:
High school diploma or GED
Proficiency in English and Spanish
1+ years of experience in a customer-facing role (financial counseling, healthcare, social services, or similar environments preferred).
Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
Ability to explain complex information clearly and empathetically.
Comfort working in fast-paced environments with changing priorities
Genuine care for patients’ needs and concerns.
Reliable transportation and a valid driver’s license.
Occasional local travel may be required based on operational needs.
Travel: Up to 30%
What We Offer:
Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance
Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners
Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program
Learning & career development: premium LinkedIn Learning access and our SOAR development program
Wellness benefits: free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources
Employee discounts: Perk Spot, discounted cell‑phone plans through Previ, and home/auto insurance discounts
A collaborative, mission-driven culture built on teamwork, empathy, and growth
About Savista:
Savista RCM is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years. We are trusted for our deep expertise and highly specialized revenue cycle professionals, working alongside our clients as an extension of their teams.
Guided by our values of Commitment, Authenticity, Respect, and Excellence (CARE), we believe our success starts with investing in our people. We foster a workplace where colleagues feel supported, included, and empowered to make a meaningful impact. With one of the industry’s most highly trained workforces and with clients all across the United States, Savista offers the stability of an established organization with the agility of a modern, people first company
Pay Transparency Disclaimer*
Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills
Keywords: Patient Financial Counselor, Financial Counselor, Financial Assistance Counselor, Patient Financial Advocate, Patient Advocate, Medicaid Enrollment Specialist, Charity Care, Hospital Financial Assistance, Eligibility Specialist, Case Management
SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.
An end-to-end revenue cycle services provider serving healthcare organizations for over 30 years.
Savista provides end-to-end revenue cycle solutions and has been a trusted partner of healthcare organizations for over 30 years. We serve over 770 clients across 49 states, have been named a 2024 Top 10 BPO Healthcare by Healthcare Business Review, and have achieved the prestigious Peer Reviewed designation through HFMA.
Offices: Alpharetta, us
