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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Develop and implement quality assurance strategies focused on member retention and loyalty. Lead calibration sessions, analyze quality metrics, and manage projects to refine QA processes across delivery centers.
Requires a solid background in Quality Assurance with a strong emphasis on customer retention and analytical skills. Proficiency with AI tools and a proactive, leadership-oriented mindset are highly preferred.
As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!
We're seeking an experienced CX Quality Assurance Lead to join our CX team in Barcelona (Hybrid).
If you're ready to soar, we're ready to take you there.
We’re the world's leading travel subscription platform
The Role's Key Responsibilities and Tasks
As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a CX Quality Assurance Lead in the CX team, you will be in charge of:
Good to have
Bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:
The best talent deserves the best benefits
At eDO, we want you to be a part of our success story and great culture.
Here's what we offer:
A rewarding Compensation package! 💥 Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and premium equipment with role-based selection options and device ownership through our equipment lifecycle program when it reaches its refresh cycle.
Continuous learning to fuel your growth and explore new horizons! 📚 Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
Grow opportunities to empower your career, and unleash your potential! 🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
Your Well-being is our Priority. Embrace Freedom and Flexibility! 💙 At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcomes. You'll be able to find the right work-personal life balance that suits you best.
Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile mindset environment with recognition at our core.
Wanna take a peek into what it's like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!
If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. Don’t meet every requirement? If you’re excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless.
Apply now!
#LI NN1
#LI-Hybrid
Let's eDO it together!
eDreams ODIGEO is the world’s leading travel subscription platform. It pioneered Prime, the first and largest travel subscription programme, which has topped over 8 million members since launching in 2017. Prime members are subscribed to global travel, gaining access to a comprehensive multi-product offering for all their travel needs including hotels, rail, flights, dynamic packages, and car rental, among others compounded by industry-leading flexibility features and exclusive, member-only benefits. This entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a hyper-personalised service to its members. Listed on the Spanish Stock Market, the Company operates in 44 markets through its renowned brands eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo to deliver a smarter, hyper-personalised, and comprehensive travel experience globally.
Offices: Barcelona, ES · Paris, FR · Hamburg, DE · London, GB · Milan, IT
