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Tailored Brands, Inc.
Retail Sales Associate Part Time
Annapolis, Maryland, United States · On-site
$15/hr–$18/hr
Entry level$500M raised
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$48k–$55k/yr
Full-time
associate degree, bachelor degree
Posted 17d ago
~40 hrs/week
Responsibilities
The Technical Support Specialist acts as the primary responder for inbound customer inquiries via phone, email, and chat to resolve technical issues and assist with account onboarding. They are responsible for documenting interactions in Salesforce, maintaining system records, and collaborating across departments to ensure customer satisfaction.
Requirements
Candidates must have at least 2 years of customer service experience, preferably within a SaaS environment, and possess strong organizational and interpersonal skills. A 2-4 year college degree is required, along with proficiency in Microsoft Office and CRM tools like Salesforce.
Full job description
About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.
At Crisis24, we don't just offer jobs – we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.
Technical Support Specialist assists end user customers with products and services by providing exceptional customer service, whether domestically or internationally, in an inbound call center environment. Leverage product knowledge to assist customers and troubleshoot with product inquiries and potential technical difficulties. Responsible for supporting customers’ short-term and long-term satisfaction and retention.
Location: Annapolis, MD / Hybrid
What You Will Work On
Act as primary responder in prompt, professional, and thorough manner for inbound phone calls, emails, and/ or chat from customers.
Resolve general inquiries or direct to other team members when appropriate. Volume may be heavy so ability to work well under pressure is key.
Provide assistance with onboarding and new customer account set-ups.
Customer-centric focus with sense of urgency.
Understanding of software’s core system functionality.
Initiate and reset system passcodes.
Escalate customer issues to appropriate team level.
Document all customer interaction and system issues in company CRM (Salesforce) tool, analyze statistics, and maintain customer materials.
Track new customer set-up processes.
Maintain regular communication with customers for support and may inform them of new system features.
Provide on-call coverage in departmental rotation.
Collaborate, communicate effectively, and share appropriate information with customers, within the department, and across the company. This requires strong listening, verbal, written, and interpersonal skills, judgement, patience, courtesy, and positive demeanor.
Ability to self-organize, strategically plan, multitask, when necessary, pay attention to details, and prioritize.
What You Will Bring
2+ years customer service experience
Previous customer service experience via phone
Ability to resolve on-demand customer issues over the telephone
Demonstrated ability to finesse and diffuse difficult interactions with customers
Microsoft Office suite of tools, Salesforce and web browsers
Strong organizational and interpersonal skills
2–4-year college degree
Strong virtual presentation skills
Prior experience within a Software as a Service (SaaS) organization
Bilingual a +
Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
Meet Crisis24, your global partner in integrated security risk management.
Industry
Security and Investigations
Company size
1,001-5,000 employees
Headquarters
Annapolis, Maryland
LinkedIn followers
87,280
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced global operations centers and our highly skilled team of intelligence analysts, we offer highly specialized services, 24/7 security and consulting, with the technology and AI to power it across the globe.
Crisis24, une compagnie de GardaWorld, offre une expertise mondiale en gestion intégrée des risques de sécurité. Notre service du renseignement et nos solutions d'intervention de crise et de solutions de protection globale permettent aux organisations, aux marques et aux personnes les plus influentes et innovatrices du monde de mener leurs activités en toute confiance. S'appuyant sur nos centres des opérations mondiales, sur le travail constant de notre équipe d'analystes du renseignement et la puissante plateforme de gestion des risques de Crisis24, nous offrons des services de pointe, 24/7, à travers le monde.
Offices: 185 Admiral Cochrane Dr, Suite 300, Annapolis, Maryland 21401, US · Two London Bridge, London, SE1 9RA, GB · 2300 Rue Émile-Bélanger, Montreal, Quebec H4R 3J4, CA · 2000 NW Corporate Blvd, Boca Raton, Florida 33431, US · 26-32 Oxford Rd, Bournemouth, BH8 8EZ, GB
Actionable Risk ManagementRisk ManagementCrisis ResponseCritical Event ManagementCrisis ConsultingRisk IntelligenceGlobal Protective ServicesSecurityBusiness ContinuityDuty of Care