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The Training Academy Manager will lead the HP Indigo and LF Training Academy across the Americas, overseeing the end-to-end training strategy for both internal and customer-facing programs. This role is responsible for managing the training P&L, leading a team of 15 staff, and ensuring operational excellence across multiple training labs.
Candidates must have proven leadership experience managing large, complex organizations of 20+ employees and strong business acumen with P&L ownership. Experience in technical training, field enablement, or customer-facing operations within industrial or capital equipment environments is required.
The Manager, Training Academy Manager will lead the HP Indigo and LF Training Academy across the Americas, owning the end-to-end training function for both customer-facing and internal technical training programs.
This role is responsible for defining and executing the training strategy to support customer success, service readiness, and business growth, while driving operational excellence and financial performance. Training is delivered in hands-on, production-based environments on HP digital presses, requiring a leader who can operate effectively at the intersection of service, sales, and customer engagement.
Leading a large and diverse organization of approximately 15 trainers and supporting staff, this role will play a critical part in shaping the future of training—ensuring alignment with business priorities, technological advancements, and evolving customer needs.
This is a business-critical leadership role with direct impact on customer success outcomes and revenue performance.
Strategic Leadership: Define and execute the HP Indigo training strategy for the Americas, including the development of future-ready training methodologies, tools, and learning experiences aligned to customer and business needs.
P&L Ownership: Own the full training P&L, with accountability for revenue growth, gross margin improvement, cost management, and overall financial performance. Manage a mixed training revenue model, including entitlement-based training, paid seats, and onsite delivery.
Training Portfolio & Content: Oversee the development, standardization, and continuous improvement of training
materials, programs, and certifications across all HP Indigo platforms, ensuring relevance to real-world production environments and customer workflows.
Organization Leadership: Lead, develop, and scale a high-performing team of ~15 employees, including individual contributors. Foster a culture of accountability, innovation, and continuous improvement, while supporting onboarding, cross-training, and capability development.
Customer-Facing Training Operations: Lead a highly visible, customer-facing training organization that delivers hands-on technical training experiences. Ensure consistent, high-quality customer experience that reinforces HP value and supports long-term customer success.
Internal Technical Training (Service Enablement): Own and expand internal technical training for field service engineers and support teams, including onboarding, certification, and ongoing capability development to ensure service readiness and performance.
Lab & Infrastructure Management: Own and manage multiple training labs and facilities, ensuring they are equipped, maintained, and aligned with current and future platform requirements, while supporting a professional and safe customer facing training environment.
Cross-Functional Collaboration: Partner closely with the Global Business Unit (GBU) on new product introductions, platform readiness, and training alignment. Collaborate with Service leadership to strengthen internal capability building. Work with Sales teams and directly with customers to drive training adoption, value realization, and revenue opportunities.
Customer Engagement: Engage directly with customers and key stakeholders to ensure training programs deliver measurable business outcomes and support customer success.
Operational Excellence: Establish KPIs, governance, and performance tracking to continuously improve training effectiveness, resource utilization, and overall business impact. Operate effectively within a dynamic environment balancing trainer capacity, equipment availability, and customer demand.
Proven leadership experience managing large, complex organizations (20+ employees), including second-line managers
Strong business acumen with experience owning or influencing P&L performance
Experience in technical training, field enablement, or customer-facing training operations within industrial, capital equipment, or service environments
Deep understanding of customer-facing organizations, ideally within Service or industrial/technical domains
Ability to define strategy and translate it into execution with measurable results
Strong collaboration and stakeholder management skills across functions and geographies
Excellent communication skills and leadership presence
Experience in digital printing or similar industrial/capital equipment environments
Familiarity with HP Indigo products and ecosystem
Experience working with global business units and product organizations
The pay range for this role is $116,150 to $182,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
HP, for your best work.
Offices: 1501 Page Mill Road, Palo Alto, CA 94304, US · Cami de Can Graells, 1, Sant Cugat del Valles, Catalonia 08174, ES · Soseaua Fabrica de Glucoza 5, Bucharest, Bucharest 020331, RO · Engholm Parkvej 8, Lillerod, Capital Region 3450, DK · 11311 W Chinden Blvd, Boise, ID 83714, US
