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First Mile Operations Specialist – Johor, Malaysia
Johor Bahru, Johor, Malaysia · On-site
Mid level
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Contract
bachelor degree
Posted 8d ago
~40 hrs/week
Remote in Malaysia
Responsibilities
The specialist will manage end-to-end container movements, inbound costs, and outbound shipping operations while resolving delivery and return issues. They will also analyze logistics data to improve operational efficiency and support continuous improvement initiatives.
Requirements
Candidates must have 3–4 years of experience in logistics or supply chain operations and strong proficiency in English. Proficiency in data analysis tools and familiarity with ERP, TMS, or WMS systems is highly preferred.
Full job description
We’re rethinking homes for how people really live, and we’re looking for a Senior US Logistics Operations Specialist to join our Logistics Operationsteam to help shape the future of living—one thoughtful detail at a time.
Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint.
This is a 1-year contract, fully remote role based in Malaysia, supporting our US logistics operations during night shifts (9pm to 6am MYT).
What you'll be doing:
Track and manage container movements end-to-end (pickup, drop-off, return), including monitoring ETAs, resolving delays or discrepancies, and aligning with warehouse capacity and receiving plans
Monitor and manage inbound-related costs such as detention, demurrage, and customs fees while ensuring accurate documentation and reporting
Oversee outbound operations by preparing shipping labels, monitoring daily pickups, coordinating with carriers, and resolving delivery delays, exceptions, or escalations
Act as a key point of contact for delivery-related inquiries, working closely with CX, customers, and partners to resolve issues such as lost or damaged orders
Manage the end-to-end returns process, including scheduling pickups, tracking shipments, coordinating warehouse receipt, and ensuring accurate system updates
Identify trends in return reasons, flag recurring issues, and support CX with timely updates and exception handling
Analyze logistics and delivery data to identify root causes, improve cost efficiency and service levels, and support ongoing operational improvement initiatives
Maintain accurate records across inbound, outbound, and returns workflows
Support continuous improvement projects and other tasks as assigned.
What you need to succeed:
Strong proficiency in written and spoken English
3–4 years of experience in logistics, supply chain, or transportation operations
Strong problem-solving skills with the ability to analyse operational issues using data and structured thinking
Customer-centric mindset with a strong commitment to service excellence
Strong written communication skills with high attention to detail
Ability to work cross-functionally and handle fast-paced operational challenges effectively
Good to Have:
Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field (diploma holders with relevant experience are welcome to apply)
Proficiency in advanced Excel or data analysis tools for operational reporting and insights
Familiarity with ERP, TMS, and WMS systems, as well as e-commerce fulfilment processes
Experience with returns management systems or reverse logistics workflows
Prior experience working night shifts and/or in remote or distributed team environments
Built for Real Life, Designed for What’s Next
At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.
Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.
If you believe that good homes create good lives, come build with us.
We design furniture that solves real-life problems – with inventiveness, versatility and craft.
Industry
Retail
Company size
201-500 employees
Founded
2013
Headquarters
Singapore
LinkedIn followers
14,850
Castlery is a furniture design brand focused on solving real-life problems with high-quality, thoughtfully designed pieces.
From maximising storage in city apartments to building sofas that let kids be kids, our design philosophy puts people first – not trends or industry norms. We blend inventiveness, versatility and craft to bring comfort, beauty and function into homes around the world.
As a direct-to-consumer brand, we manage the full spectrum – from design and production to supply chain and delivery management, across a growing network of digital and physical retail touchpoints.
Founded in Singapore, Castlery now has a global presence spanning multiple markets – and we’re just getting started.
We’re a team of designers, thinkers, problem solvers and doers who believe in creating products with purpose, and making homes more liveable for more people. If that sounds like you, let’s talk.
Singapore: www.castlery.com/sg
United States: www.castlery.com/us
Australia: www.castlery.com/au
Canada: www.castlery.com/ca
How many Transportation jobs are open in Johor Bahru, Malaysia right now?
There are currently 27 open transportation positions in Johor Bahru, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Johor Bahru, Malaysia?
Companies currently hiring include Toll Group, Castlery, Grab, Expeditors, GKN Aerospace, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in Johor Bahru, Malaysia?
Yes — 3 of the 27 open transportation positions offer remote or hybrid work (3 remote, 0 hybrid).
How do I apply for Transportation jobs in Johor Bahru, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.