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Key Account Specialist (Johor)
Johor Bahru, Johor, Malaysia · On-site
Entry level$20B raised
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Full-time
high school
Posted 16h ago
~40 hrs/week
Responsibilities
The role involves managing cashiering, billing, and patient admission processes while ensuring accurate documentation and compliance with hospital policies. The incumbent will also coordinate with insurance companies and MCOs to verify coverage and process guarantee letters.
Requirements
Candidates must possess an SPM or Diploma and have at least one year of relevant experience. Proficiency in Microsoft Office and strong communication skills in English and Bahasa Malaysia are essential.
Full job description
JOB REQUIREMENT
Cashiering functions
1 Responsible to generate patient’s bill.
2 Responsible to collect all payments and issue official receipts for all transactions.
3 Responsible to arrange the agreement of deferred payment after approval from authorized personnel.
4 To ensure all the required documents are obtained and in order.
5 To ensure cash and credit card refund is done with proper approval from the Business Office Supervisor or Business Office Executive For cash refund of > RM500, get approval from Accountant.
6 Responsible to generate Detail Close Till Report from HITS 2 and ensure own collection tally with the report.
7 Responsible for the safety of own collection.
8 Responsible to ensure the daily cash drop is done and recorded in accordance with KPJ policy.
Billing Clerk functions
1. Responsible to enter / update all charges relating to patient’s treatment.
2. Responsible to check with wards / other services and to ensure that all charges have been properly taken Up before patient is discharged.
3 Responsible to check and ensure that billing is done accurately before finalization of bill.
4 Responsible to attend to patient’s query regarding the bill, charges and payments.
5 Responsible to reconfirm all Guarantee Letters, validity period, coverage limit with MCO Unit and insurance Companies before releasing patient for discharge.
6. To ensure patient is properly discharged in K-CIS 2 once bill is finalized.
To ensure GL validity had been done during received Final Guarantee Letter from Insurance Companies/ Manage Care Organization (MCO).
7. Responsible to contribute in ensuring quality objective of the Unit is met.
Admission Clerk functions
1. Must have updated information on room charges and room status.
2. Well-versed with admission procedures and be able to explain to patient on the procedures during admission process
3. Responsible to complete all admission forms and obtain relevant data and documents from patient / relatives during admission process. All patient data must be updated in K-CIS 2 and HITS 2.
4.To coordinate with MCO Unit to process request from patient who use their insurance cards to obtain initial guarantee letters.
5. Be able to verify all Guarantee Letters, validity period, bed eligibility, coverage limit from corporate companies, MCO and insurance companies.
6. Responsible to collect deposits (as per schedule) for cash paying and patient under insurance and to provide payer with official receipts accordingly.
7. To assist Credit Control Clerk to collect initial deposits and top up deposits.
8. Responsible to send mobile patients / relatives, admission form and other related documents to the wards.
9. To coordinate with Medical Records registration staff on any update of patient information that needs updating in HITS 2.
MCO Clerk functions
1 Responsible to ensure that all Initial Guarantee Letters request are submitted to relevant insurance / MCO for patients under the Insurance/ MCO coverage and response received.
2. Responsible to ensure all insurance forms are filled up by Admitting Consultants on timely basis.
3. Responsible to fax copy of bills and medical reports to Insurance/ MCO companies for issuance of final Guarantee Letter.
4. To ensure that patients be informed immediately on the feedback from insurance companies, favorable or unfavorable.
5. Responsible to respond to all queries made by Insurance/ MCO Companies on timely manner
6. To ensure GL validity had been done in HITS2 during received Final Guarantee Letter from Insurance Companies/ Manage Care Organization (MCO).
7. Daily check the completeness of document to be submitted to the Insurance / Manage Care Organization (MCO).
8. Daily Assist on compile the document needed for submission purposes.
Other related jobs
1 Other special assignments and adhoc task that required by the Business Office Executive at anytime.
2. To be prepared to relieve other staff when they are on leave or away from office.
3. To responds to any queries by Business Office Executive or Business Office Supervisor at anytime.
OSH Act and Regulation 1994 1. Responsible and accountable to carry out duties as employee stipulated in OSH Act and Regulation 1994. 2. Make frequent inspection to ensure healthy and safety working environment. 3. To take reasonable care and work for the safety of yourself and others person. 4. To co-operate with your employer or any other person in the discharge of any duty. 5. To wear or use and protective equipment or clothing provided by employer. 6. To comply with any instruction or measure on OSH Act & Regulation 1994.
QUALIFICATIONS REQUIRED
1. SPM or Diploma
2. Good written and communication skills in Bahasa Malaysia & English Language are essential.
3. IT literate and proficient with Microsoft Office.
4. Willing to work after office hours, on weekend and public holidays (whenever required).
5. Good personality, pleasant appearance and able to communicate to the public.
6. Able to coach and supervise junior staff.
EXPERIENCE REQUIRED 1 years of relevant experience or an equivalent combination of education and work related experience.
KPJ Selangor Specialist Hospital (KPJ Selangor) is a full-fledged private specialist hospital located in Shah Alam with comprehensive medical and healthcare services making it a ‘One Stop Health Care Centre’.
Our hospital is equipped with 184 exquisitely furnished rooms (four-bedded, two-bedded, single standard, junior suites, and VIP suites) which are fully air-conditioned and comes with a flat-screen television and direct dial telephone facilities.
We offer quality and competitive healthcare treatment services by utilizing the latest modern technological equipment while supported by more than 70 medical specialists with an extensive international qualification aided by well-trained and skilled medical and para-medical personnel.
The facilities also reflect the comprehensive range of KPJ Selangor’s specialties which includes Orthopaedics and Joint replacement, Neurosurgery, Ophthalmology, Electrophysiology and Cardiology, Ophthalmology, Nephrology, and Paediatrics. KPJ Selangor has extensive diagnostic and therapeutic resources including endoscopic suites, Haemodialysis Centre, Electrophysiology (EPS) test, Stroke Unit, Heart and Lung centre and magnetic resonance imaging (MRI) facilities.
KPJ Selangor is accessible through KL-Klang Federal Highway, Kesas Highway, Lebuhraya Damansara Puchong (LDP), Ekspressway Lingkaran Tengah (ELITE) and New Klang Valley Expressway (NKVE), 30 minutes drive from Kuala Lumpur International Airport (KLIA), 25 minutes to Kuala Lumpur and located near international hotels, shopping centres, golf courses, family waterpark, and other tourism attractions.
How many Healthcare jobs are open in Johor Bahru, Malaysia right now?
There are currently 95 open healthcare positions in Johor Bahru, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Johor Bahru, Malaysia?
Companies currently hiring include KPJ Selangor Specialist Hospital, Resmed, DKSH, Masimo, Monash Information Technology, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Johor Bahru, Malaysia?
Yes — 2 of the 95 open healthcare positions offer remote or hybrid work (1 remote, 1 hybrid).
How do I apply for Healthcare jobs in Johor Bahru, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.