Putrajaya, Putrajaya, Malaysia · Hybrid
Job Description: The jobholder will be integrated within the Airbus Flight Hours Services (FHS) Teams. Within Airbus FHS, the jobholder will report Functionally and Operationally to FHS Repair Ordering Integration Manage…
Skills: Aircraft Configuration Data, Logistics, Supply Chain Management, Project Management, Data Analysis
Putrajaya, Putrajaya, Malaysia · On-site
Job Description: 1a. Stakeholder Liaison & Issue Resolution: Lead as the primary liaison between global Transport operations and Transport supplier management teams, ensuring seamless communication and strategic alignmen…
Skills: Stakeholder Management, Supply Chain Management, 3PL Management, Logistics, Issue Resolution
Putrajaya, Putrajaya, Malaysia · On-site
Job Description: Scope of Position Main focal point for FHS customers requiring component support under AOG and CRI priority. Daily management of incoming AOG and CRI Exchange Order to ensure that our customer’s aircraft…
Skills: AOG Management, Aviation Logistics, Aircraft Maintenance Coordination
Putrajaya, Putrajaya, Malaysia · On-site
Job Description: Job scope summary: Management and follow-up of services clauses of the aircraft purchase agreement, Support and Services contracts including customer orders. Management of customer account payments and d…
Skills: Program Management, Contract Management, Financial Modeling, KPI Monitoring, Customer Relationship Management
Putrajaya, Putrajaya, Malaysia · On-site
Job Description: Airbus FHS (Flight Hours Services) is a service provider for airlines that delivers spare parts to its customers worldwide as well as Engineering and Maintenance services. The Job Holder guarantees the c…
Skills: Quality Assurance, Regulatory Compliance, Problem Solving, Internal Surveillance, Safety Management System
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The ACD Operations Lead manages operational deliverables for Aircraft Configuration Data and Goods Receipt Blockages, ensuring team performance and quality standards are met. They act as a primary interface for cross-functional departments to resolve technical bottlenecks and drive continuous improvement initiatives.
Candidates must possess a graduate degree or equivalent experience, with at least 3 years of experience in the aviation industry. Proficiency in Microsoft Office or Google Workspace and strong analytical and leadership skills are required.
Job Description:
The jobholder will be integrated within the Airbus Flight Hours Services (FHS) Teams.
Within Airbus FHS, the jobholder will report Functionally and Operationally to FHS Repair Ordering Integration Manager in Kuala Lumpur.
The Aircraft Configuration Data (ACD) Operations Lead is responsible for the operational deliverables of the ACD Operations Team by focusing on ACD creation activity, Good Receipt Blockage (GRB), Abnormal status in Management Information System (MIS), and monitoring subcontractor performance. He/She oversees the ACD activities on daily set-up, operations, performances, and provides guidance, structure, and support to the team members. Furthermore, the jobholder acts as the primary interface to cross-functional department heads, advocating for operational improvements and mitigating external customer challenges
Closely monitor daily operational backlogs for Aircraft Configuration Data (ACD) and Goods Receipt Blockage (GRB) activities, implementing swift mitigation actions to consistently maintain backlog volumes within agreed company thresholds.
Accountable for all operational deliverables of Aircraft Configuration Data (ACD) and Good Receipt Blockage (GRB) management within the Repair Ordering Scope. This includes ensuring the on-time ACD creation within 24 hours for unserviceable and serviceable component returned to FHS Pools (Singapore, Paris, London, Miami and Hong Kong)
Manage the Goods Receipt Blockage for the designated warehouse pools by identifying, analyzing, and resolving blockages. Drive the team to solve or respond to each blockage within 24 hours and establish permanent solutions to eliminate recurrent GRBs
Accountable for ensuring the quality of work performed by sub-contractors complies with the agreed Service Level Agreement (SLA). Continuously analyze their quality of work, communicate changes, and follow up on the effectiveness of mitigation plans.
Manage team members' leaves, back-up systems, and hybrid working arrangements to ensure continuous operational stability. Monitor individual and team performance, balancing the workload, and addressing difficulties through structured guidance and coaching.
Manage and remain accountable for MIS Data Accuracy based on customer documentation. Coordinate the analysis of complex engineering topics to resolve blockages driven by KARDEX and Interchangeability issues.
Partner and interface directly with cross-functional department leaders to articulate operational challenges regarding Aircraft Configuration Data (ACD) and Receipt Blockages (GRB) caused by external customers. Proactively propose, persuade, and influence stakeholders to adopt and support joint improvement initiatives and corrective action plans.
Collaborate closely with the ACD Support Specialist to evaluate system non-conformities, technical bottlenecks, and training gaps, while driving performance improvement plans and cross-departmental initiatives
Support the onboarding and integration of newcomers, ensuring their training readiness, feeling of belonging, and strong alignment with Airbus Values.
Act as backup for the ACD Support Specialist to ensure smooth operations and resolving blockages
Lead, contribute to, and support specific continuous improvement projects and strategic initiatives aimed at optimizing ACD activities and permanently eliminating Goods Receipt Blockages (GRB)
Other duties reasonably determined from time to time by the Company
Graduate Degree, or a relevant experience of 5 years in case of a graduate diploma
Minimum 3 years of working experience within the aviation industry
Excellent spoken and written English level
Proficient with Microsoft Office Skills or Google Applications/Workspace
Structured reporting, organizational rigor, and the ability to work with full autonomy
Familiarity with Engineering, Maintenance, Logistics, Transport, and Supply Chain domains at an airline or an MRO
Basic knowledge of Aircraft Maintenance activities, Material Management, and Project Management
Competent in Skywise, Qlik Sense, or specific database/dashboard tool development
Strong sense of rigor, organization, initiative, and an ability to guide and coach team members
Able to work independently, manage multiple operational tasks simultaneously, and determine the best resolution paths under pressure
Strong communication and interpersonal skills to collaborate and "drum beat" resolutions across heterogeneous FHS networks and external suppliers
Highly structured, rigorous approach to root-cause analysis for complex technical blockages and abnormal situations
Multi-cultural awareness with a dedicated focus on building a feeling of belonging and supporting newcomer integration
Demonstrated ability to influence department heads without direct authority, translating complex technical blockages into clear business impacts.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Customer Services Sdn Bhd-------
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
We create innovative, effective space and defence solutions and services for our customers, driving our industry forward. We focus on the people we work with and for.
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