Hawaii - Japanese Speaking Associate, Customer Service Headquarters
Honolulu, Hawaii, United States · On-site
$17/hr–$22/hr
Mid level
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Hawaii - Japanese Speaking Associate, Customer Service Headquarters
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$17/hr–$22/hr
Full-time
high school
Posted 56d ago
~40 hrs/week
Responsibilities
Coordinate tour-related information and logistics between Japan offices, vendors, and internal departments. Manage itinerary updates, incident reporting, and resolve operational issues to ensure smooth travel services.
Requirements
Requires a high school diploma and over one year of experience in the travel industry. Must be fluent in speaking, reading, and writing both English and Japanese.
Full job description
JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainment and travel services. JTB Hawaii Travel continues to develop and integrate its expertise, experience and synergy in travel planning, destination promotion and event management as it seeks to further solidify its position as a full-fledged destination management company (DMC).
JTB Hawaii Travel, LLC
Job Description
Pay Range: $17.00 to $22.50hourly
CS Headquarters departmentfacilitate communication and coordination between Customer Service Division departments and Japan branches by serving as an intermediary.
Provide guidance and instructions in emergency situations.
PRIMARY RESPONSIBILITIES:Under general direction of Manager, Assistant Manager, and Supervisor, coordinate and communicate tour-related information between Japan offices, vendors, and various departments. Manage itinerary updates, emergency reports, and logistical adjustments.
Essential Job Functions
Percentage
Time Spent
Essential Job Functions
30%
Tour adjustments:
Adjust tour arrangements based on updated information sent by Japan.Assign and revise transaction-related movements in the database, and report to respective departments of any changes.
Itemize finalized tours and inform pertinent departments of details such as hotel duration, categories, and flight changes.
Create standardized arrangement forms for the entire Customer Service Division and oversee vehicle dispatch coordination.
30%
Incident communication:
Report any major incidents that occur during the tour's stay in Hawaii to the Japan office and other relevant personnel.
Remotely update and release necessary information to customers through the ‘Oli ‘Oli App and monitor screens on view at each Plaza locations.
25%
Problem resolution:
Communicate, report, resolve issues, and act as a liaison among various tour operation areas such as various Customer Service Division departments, Japan offices, and Mainland USA.
Communicate with tour vendors to make requests and adjustments, including occasional tour waiver requests.
15%
Administrative support:
Record information in the master file to support the bill check department in issuing invoices to the Japan offices.
Issue and inventory meal coupons.
Provide tour-related information to support all affiliated departments, companies, and personnel, including Japan offices and group affiliates.
Other Duties:
Performs special projects and other miscellaneous duties as assigned by management.
Minimum Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
High school diploma; or equivalent combination of education and experience.
Possess more than 1year of experience in the travel industry or equivalent skills.
Skillsand Knowledge
Must be able to speak, read and write in English and Japanese.
Possess knowledge of the tour industry, tour movements, and arrangements; possessunderstanding of Japanese culture and etiquette.
Possess working knowledge of basic computer systems, application programs such as Microsoft Office, email, and standard office equipment.
Possess accurate math skills including usage of 10-key calculator, to be able to compute rates, ratios, and percentages.
Possess knowledge of customer service principles, including proper telephone etiquette and business protocol preferred.
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Working Hours:
Normal business hours: 6:00 am to 5:00 pm, Sunday – Saturday, including holidays
Regular attendance is required for this position and you may be required to work after normal business hours and/or on weekends.
Working Environment:
Air-conditioned office.
Work offsite as necessary to provide various support services for both LOOK, large tours, and VIPs.
Subject to varying weather conditions, up to and including, noise, pollution, dust, fumes and vehicle exhaust.
Equipment Used:
General office equipment including phones, fax, copier, personal computer, scanner, etc.
Software includes the use of Windows operating system, MS Office.
Physical and Mental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Problem-solving skills to flexibly meet demands of customers.
Able to work independently and cooperatively with others, including employees, business partners, and customers in a professional and positive manner.
Able to exercise self-control and handle stressful situations and upset customers.
Able to work with concentration, accuracy, and attention to detail.
Occasional – pushing, pulling/lifting/carrying less than 25 pounds to 50 pounds, lifting and carrying more than 50 pounds, standing, running, stair climbing, squatting, kneeling, stooping, crouching, overhead reach;
Seldom – pulling more than 50 pounds, twisting, side bending;
Not applicable – crawling, climbing.
Communication Demands
Constant –talking to customers, reading;
Frequent –talking and written communication to co-workers, talking to outside trades persons/vendors, talking on the telephones, responding to written or verbal requests of vendors, receiving verbal instructions;
Occasional –written communication to customers and outside trades person/vendors, receiving written instructions, writing/composing written language, visiting/working at different worksites;
Not applicable – supervising others, training/giving verbal instructions.
***
To submit an application, click on the Apply button at the top of this page. JTB Hawaii Travel, LLC is a drug free workplace and an Equal Opportunity Employer.
All across the world - bringing people, places and possibilities together
Industry
Hospitality
Company size
10,001+ employees
Founded
1912
Headquarters
JTB Corp. Higashi Shinagawa, Shinagawa-Ku, Tokyo
LinkedIn followers
9,463
The core mission of the JTB Group is to generate value by bringing people, places and possibilities together in innovative ways.
JTB traces its roots back to 1912 when the “Japan Tourist Bureau” was founded to welcome international travelers in Japan. Since then, our activities and clientele have expanded remarkably, and we are about far more than just travel. Through a vast array of products, services and solutions that range from business travel, MICE and employee benefits to publishing, merchandising and digital solutions, we bring excitement and unforgettable experiences to individuals, businesses and institutional customers all around the world.
Despite the continuous changes in a dynamic world, the JTB Group remains as committed now as 112 years ago to delivering unrivaled satisfaction and unsurpassed value through innovative, industry-leading solutions and signature JTB services. Embark on your journey with us and experience:
Perfect Moments, Always.
English Website: https://www.jtbcorp.jp/en/
Japanese Website: https://www.jtbcorp.jp/jp/
How many Transportation jobs are open in Honolulu, HI right now?
There are currently 331 open transportation positions in Honolulu, HI listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Honolulu, HI?
Companies currently hiring include Domino's, Servco Pacific Inc., Lithia & Driveway, Avis Budget Group, Amentum, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in Honolulu, HI?
Yes — 6 of the 331 open transportation positions offer remote or hybrid work (2 remote, 4 hybrid).
How do I apply for Transportation jobs in Honolulu, HI?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.