Honolulu, Hawaii, United States · On-site
$17/hr–$22/hr
JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainmen…
Skills: Customer service, Japanese language, English language, Tour planning, Sales
Honolulu, Hawaii, United States · On-site
JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainmen…
Skills: Tour guiding, Japanese language, Customer service, Hospitality, Translation
Remote OK
$17/hr–$22/hr
JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainmen…
Skills: Customer service, Japanese language, English language, Call center support, Booking management
Remote OK
$17/hr–$22/hr
JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainmen…
Skills: Customer service, Japanese language, English language, Booking management, Upselling
Torrance, California, United States · Hybrid
$67k–$80k/yr
JTB Hawaii, Inc., is a dynamic leader in travel services, event planning and management, transportation, golf tours and merchandising in the Hawaiian Islands. The company has evolved from its roots in servicing inbound J…
Skills: Accounting, Financial management, Bilingual, Japanese, English
Honolulu, Hawaii, United States · Hybrid
$17/hr–$22/hr
Tachibana Enterprises, LLC (TE), has a distinguished history of excellence as a market leader in golf tours in Hawaii. The company built its strength of customer service and innovation to develop a diverse array of servi…
Skills: Customer service, Reservation management, Tour operations, Japanese culture knowledge, Microsoft Office
Boston, Massachusetts, United States · On-site
$45/hr–$52/hr
Job Description – On-Call Staff: Boston Summary: As a member of the onsite operations team for MC&A, candidates must be able to work independently as well as communicate and work in a team environment. Friendly dis…
Skills: Communication Skills, Time Management, Professional Etiquette, Guest Relations, Luggage Handling
Torrance, California, United States · Hybrid
$18/hr–$22/hr
JTB USA, Inc., a US subsidiary of JTB Corp., has grown from a travel information service bureau for Japanese travelers to the US to a full-service travel management company meeting the needs of all travelers. Today, with…
Skills: Tour Planning, Operations Management, Japanese Fluency, Customer Service, Negotiation
Honolulu, Hawaii, United States · On-site
$17/hr–$22/hr
JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainmen…
Skills: English Proficiency, Japanese Proficiency, Reservation Coordination, Vendor Communication, Contract Administration
Honolulu, Hawaii, United States · On-site
$17/hr–$22/hr
JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainmen…
Skills: Market Research, Data Collection, Service Testing, Transportation Coordination, Digital Content Management
Honolulu, Hawaii, United States · On-site
$59k–$79k/yr
JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainmen…
Skills: Market Research, Business Development, Project Coordination, Digital Marketing, English Fluency
Honolulu, Hawaii, United States · On-site
$17/hr–$22/hr
JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainmen…
Skills: Market Research, Data Collection, Service Testing, Digital Platform Support, Transportation Coordination
Honolulu, Hawaii, United States · On-site
$17/hr–$22/hr
JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainmen…
Skills: English Proficiency, Japanese Proficiency, Customer Service, Administrative Support, Vendor Communication
Honolulu, Hawaii, United States · On-site
$59k–$79k/yr
JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainmen…
Skills: Market Research, Business Development, Project Coordination, Digital Marketing, English Proficiency
Honolulu, Hawaii, United States · On-site
$18/hr–$25/hr
Travel Plaza Transportation, LLC (TPT) has evolved into one of Hawaii's largest bus operators, with an extensive fleet of commercial vehicles, and a broad suite of transportation service offerings on Oahu. In 2019, we in…
Skills: Commercial Driving, Customer Service, Vehicle Inspection, Route Navigation, Baggage Handling
Honolulu, Hawaii, United States · On-site
$18/hr–$25/hr
Travel Plaza Transportation, LLC (TPT) has evolved into one of Hawaii's largest bus operators, with an extensive fleet of commercial vehicles, and a broad suite of transportation service offerings on Oahu. In 2019, we in…
Skills: Commercial Driving, Customer Service, Vehicle Inspection, Route Navigation, Baggage Handling
Honolulu, Hawaii, United States · On-site
$17/hr–$22/hr
JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainmen…
Skills: English Proficiency, Japanese Proficiency, Customer Service, Tour Planning, Microsoft Office
Honolulu, Hawaii, United States · On-site
$17/hr–$22/hr
JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainmen…
Skills: English Proficiency, Japanese Proficiency, Customer Service, Tour Operations, Microsoft Office
Honolulu, Hawaii, United States · Hybrid
$17/hr–$22/hr
JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainmen…
Skills: Sales Strategy, Market Research, Customer Service, Microsoft Office, Communication
Honolulu, Hawaii, United States · Hybrid
$17/hr–$22/hr
JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainmen…
Skills: Sales Strategy, Market Research, Customer Service, Microsoft Office, Communication
Honolulu, Hawaii, United States • On-site
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Provide professional customer service by assisting Japanese and non-Japanese clients with tour reservations, itinerary adjustments, and general travel information. Manage sales of optional tours, process payments, and prepare necessary documentation for arrival and departure groups.
Requires a high school diploma or equivalent and at least one year of experience in the travel industry. Candidates must be fluent in both English and Japanese and possess strong computer and mathematical skills.
JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainment and travel services. JTB Hawaii Travel continues to develop and integrate its expertise, experience and synergy in travel planning, destination promotion and event management as it seeks to further solidify its position as a full-fledged destination management company (DMC).
JTB Hawaii Travel, LLC
Job Description
|
Position Title: |
Associate |
Date: |
October 2025 |
|
Division: |
Customer Service Division |
Reports to: |
CS Waikiki, Supervisor |
|
Department: |
CS Waikiki |
Direct Reports: |
N/A |
|
|
|
Job Rank: |
1 |
|
FLSA Status: |
Non-Exempt |
Pay Grade: |
Hawaii-Non-Exempt 1 |
|
Remote Work Status |
N/A |
|
|
|
Home Office Location |
Honolulu, HI |
|
|
Dayforce Code: Hawaii-Associate-CS Waikiki
Pay Range: $17.00 to $22.50 hourly
CS Waikiki department deliver professional customer service through in-depth knowledge of tour offerings, ensuring accurate and relevant support for clients.
PRIMARY RESPONSIBILITIES: Provide professional quality customer service; briefing Japanese and non- Japanese clients with tour reservations, and adjust and finalize itineraries.
Essential Job Functions
|
Percentage Time Spent |
Essential Job Functions |
|
30% |
Customer service:
|
|
30% |
Sales:
|
|
20% |
Problem resolution:
|
|
20% |
LOOK/Chart Group Preparation:
|
Other Duties:
Minimum Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Skills and Knowledge
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Working Hours:
Working Environment:
Equipment Used:
Physical and Mental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Communication Demands
To submit an application, click on the Apply button at the top of this page. JTB Hawaii Travel, LLC is a drug free workplace and an Equal Opportunity Employer.
All across the world - bringing people, places and possibilities together
The core mission of the JTB Group is to generate value by bringing people, places and possibilities together in innovative ways. JTB traces its roots back to 1912 when the “Japan Tourist Bureau” was founded to welcome international travelers in Japan. Since then, our activities and clientele have expanded remarkably, and we are about far more than just travel. Through a vast array of products, services and solutions that range from business travel, MICE and employee benefits to publishing, merchandising and digital solutions, we bring excitement and unforgettable experiences to individuals, businesses and institutional customers all around the world. Despite the continuous changes in a dynamic world, the JTB Group remains as committed now as 112 years ago to delivering unrivaled satisfaction and unsurpassed value through innovative, industry-leading solutions and signature JTB services. Embark on your journey with us and experience: Perfect Moments, Always. English Website: https://www.jtbcorp.jp/en/ Japanese Website: https://www.jtbcorp.jp/jp/
Offices: 2-3-11, JTB Corp. Higashi Shinagawa, Shinagawa-Ku, Tokyo 140-8602, JP · JTB Americas, Ltd. Regional Headquarter (United States, Hawaii, Canada, & Brazil), 19700 Mariner Avenue, Torrance, CA 90503, US · KuoniTumlare Regional Headquarter, Swiss, CH · JTB Pte Ltd Regional Headquarter, Singapore, SG
All across the world - bringing people, places and possibilities together
The core mission of the JTB Group is to generate value by bringing people, places and possibilities together in innovative ways. JTB traces its roots back to 1912 when the “Japan Tourist Bureau” was founded to welcome international travelers in Japan. Since then, our activities and clientele have expanded remarkably, and we are about far more than just travel. Through a vast array of products, services and solutions that range from business travel, MICE and employee benefits to publishing, merchandising and digital solutions, we bring excitement and unforgettable experiences to individuals, businesses and institutional customers all around the world. Despite the continuous changes in a dynamic world, the JTB Group remains as committed now as 112 years ago to delivering unrivaled satisfaction and unsurpassed value through innovative, industry-leading solutions and signature JTB services. Embark on your journey with us and experience: Perfect Moments, Always. English Website: https://www.jtbcorp.jp/en/ Japanese Website: https://www.jtbcorp.jp/jp/
Offices: 2-3-11, JTB Corp. Higashi Shinagawa, Shinagawa-Ku, Tokyo 140-8602, JP · JTB Americas, Ltd. Regional Headquarter (United States, Hawaii, Canada, & Brazil), 19700 Mariner Avenue, Torrance, CA 90503, US · KuoniTumlare Regional Headquarter, Swiss, CH · JTB Pte Ltd Regional Headquarter, Singapore, SG
