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$21/hr–$25/hr
Full-time
high school, associate degree
Medical insurance, Paid personal time off
Posted 3h ago
~40 hrs/week
Responsibilities
The Client Relations Coordinator provides tier one support to clients via phone and email while serving as the primary point of contact for brokers and groups. They are responsible for resolving inquiries, documenting case details in Salesforce, and assisting with quality assurance and peer onboarding.
Requirements
Candidates must have a high school diploma or equivalent and at least two years of recent experience in customer service or contact center roles. Proficiency in Microsoft Office and strong organizational skills are required for success in this position.
Full job description
JOIN UHA’S TEAM
We focus on your health and pay 100% for your family's medical insurance and provide 20 days of paid personal time off during your first year!
Client Relations Coordinator
FLSA Status: Full, Time Non-Exempt
Salary Range: 21.19 - 25.42/hr
Position Overview: The Client Relation Coordinator is a key member of the Client Services team. This position is responsible for providing exceptional tier one support to clients via phone and email. and be the primary point of contact between the Client Services Department and brokers, clients, and groups. The core responsibility is to provide exceptional customer service and ensure smooth communication across teams. This position balances customer interaction with back-end service coordination, ensuring inquiries are routed correctly, documented accurately, and resolved efficiently whenever possible. In addition to frontline support, the Client Relations Coordinator assists in quality assurance activities, peer onboarding, and process improvement initiatives that drive team excellence and enhance the client experience. This role requires an initiative-taking, performance-driven individual with a passion for customer service excellence.
Essential Duties & Responsibilities:
Client Interaction & Issue Resolution
Serve as the first point of contact for incoming client inquiries via phone and email, providing professional, timely, and accurate support.
Triage service requests and route complex or urgent matters to appropriate departmens or team members.
Independelty resolve non-complex issues, such as but not limited to basic billing inquiries, eligibility questions, Schedule A or service concerns within defined protocols.
Maintain an abandonmnet rate below 5% while ensuring customer satisfaction and adherence to quality standards.
Audit and update client contact information as needed to ensure automated 2-month touches sent out meet delivery success rate of 90% or higher.
Respond to voicemails left on the Client Services ACD line.
Administractive Support & Documentation
Process and manage client corresondance using internal tools (included but not limited to email inboxes, Salesforce)
Collaborate closely with Client Relations Consultants to support seamless handoffs and end-to-end client services.
Process open enrollment promo items and collateral orders within four business days.
Enter events for Client Services Team in the Concierge calendar.
Accurately document call outcomes and case details in CRM (Salesforce).
Assist in maintaining internal knowledge bases, scripting guides, and operational SOPs.
Quality Assurance & Performance Monitoring
Ensure all client interactions meet the minimum quality assurance (QA) score of 80% for each call.
Review and adhere to client service guidelines and quality standards in every interaction.
Participate in monthly quality calibration audits. A score lower than 50, a coaching plan will be developed.
Peer Support & Onboarding
Be a peer mentor and onboarding buddy to new Coordinators, assisting with system training and process acclimation.
Contribute to team meetings by sharing updates, best practices, or process insights.
Perform regular or ad-hoc outreach tasks as assigned by management.
Additional Duties
Perform any other duties as assigned by the Client Relations Supervisor, and/or Manager, contributing to the overall success of the team.
Ensure no activity involves the interpretation of clinical information or healthcare requests, maintaining compliance with company regulations.
Required Education and Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma or equivalent.
Proficient PC keyboarding skills.
Proficiency with Microsoft Office, including, but not limited to: Microsoft Excel, Word, PowerPoint, and Outlook.
Able to manage all types of clients and broker calls in a professional manner.
Able to work as a contributing Team Member towards achieving management’s stated goals.
Excellent time management and organizational skills.
Two (2) years of recent experience in customer service, contact center, or client support roles.
Preferred and Advanced Qualifications:
Associate degree or equivalent combination of education and experience.
Founded in 2013 by UHA Health Insurance, UHA Work Well is open to all businesses interested in concrete solutions to improve the health of their employees and enhance the performance of their organizations, regardless of whether they offer UHA health plans.
Our Vision
The HH@WA is a partnership of 200+ organizations with the singular purpose of collaboratively learning how to build effective worksite wellness programs and apply methods that lead to sustainable lifestyle change for employees and improved productivity for employers.
The Alliance creates the opportunity to:
- Learn from subject matter experts about emerging concepts in employee health and wellness
- Share best practices in worksite wellness programming
- Assist each other in solving problems gained from first-hand experience
- Network with other like-minded employers in Hawai‘i
Hawai‘i employers know that healthy, fit, active, and happy employees result in a more productive workforce and a healthier Hawai‘i. Employers are constantly striving to improve the health and wellbeing of their employees and their organizations, but, more often than not, they are doing so in isolation. It is with this in mind that UHA Health Insurance formed the Hawai‘i Health at Work Alliance (HH@WA), LLC.
Offices: 700 Bishop Street, Suite 300 Bishop Street Tower, Honolulu, HI 96813, US
How many Customer Service & Support jobs are open in Honolulu, HI right now?
There are currently 1,421 open customer service & support positions in Honolulu, HI listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Honolulu, HI?
Companies currently hiring include UFC GYM, Domino's, CVS Health, Allied Universal, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Honolulu, HI?
Yes — 48 of the 1421 open customer service & support positions offer remote or hybrid work (26 remote, 22 hybrid).
How do I apply for Customer Service & Support jobs in Honolulu, HI?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.