Executive Vice President, Global Travel Operations
Boston, Massachusetts, United States · Hybrid
$300k–$350k/yr
Senior+
Executive Vice President, Global Travel Operations Reporting to: CEO Location: Boston, MA (Hybrid) Position Summary Grand Circle Corporation is the leader in international travel, adventure and discovery for Americans ag…
Skills: Executive Leadership, Global Operations Management, Customer Experience Strategy, Business Transformation, Strategic Planning
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$300k–$350k/yr
Full-time
Medical Insurance, Dental Insurance, Vision Insurance, On-site Gym Access, Holistic Wellness Sessions, Group Fitness Classes
Posted 26d ago
~40 hrs/week
Responsibilities
Lead worldwide travel operations and shape the traveler experience across a global network, overseeing regional leaders and operational teams. The role also manages ship operations and serves as the executive owner of the Grand Circle Foundation.
Requirements
Requires over 15 years of progressive executive leadership experience in travel, hospitality, or operations with a proven track record of managing large-scale global operations. Candidates must demonstrate strong financial acumen and the ability to drive business transformation and customer experience improvements.
Full job description
Executive Vice President, Global Travel Operations
Reporting to: CEO
Location: Boston, MA (Hybrid)
Position Summary
Grand Circle Corporation is the leader in international travel, adventure and discovery for Americans aged 50+. Headquartered in Boston MA, and with more than 35 offices globally, more than two million Americans have traveled with our award-winning travel brands: Grand Circle Cruise Line, Overseas Adventure Travel and Grand Circle Travel.
The Executive Vice President, Global Travel Operations is responsible for leading Grand Circle's worldwide travel operations and shaping the future of the traveler experience across our global network. This executive leader oversees all Regional Leaders and global operational teams, ensuring exceptional service delivery, operational excellence, innovation, and business performance.
As a key enterprise leader and future member of the Executive Team, the EVP serves as the voice of the traveler, identifying emerging travel trends, anticipating evolving customer expectations, and developing differentiated experiences that strengthen loyalty and position Grand Circle for continued growth. The role partners closely with leaders across Marketing, Sales, Technology, Finance, and People & Culture to create a seamless end-to-end customer journey and a unified global operating model.
Key Responsibilities
Enterprise Strategy & Leadership
Develop and execute the long-term strategy for global travel operations and traveler experience.
Serve as a strategic advisor to senior leadership on travel trends, customer expectations, operational performance, and growth opportunities.
Lead enterprise-wide initiatives that improve customer outcomes, operational effectiveness, and organizational growth.
Drive innovation and transformation while maintaining Grand Circle's commitment to quality and service excellence.
Global Operations Leadership
Lead all worldwide travel operations and Regional Leaders across the company's global footprint.
Ensure consistent operational standards, service delivery, and traveler experience across all regions and destinations.
Establish performance metrics, operational goals, and accountability measures that drive continuous improvement.
Oversee operational planning, resource allocation, financial performance, and business results.
Traveler Experience & Innovation
Own delivering top-quality product, delivering an excellent on-tour traveler experience.
Leverage customer insights, feedback, and market trends to enhance traveler satisfaction, loyalty, and advocacy.
Partner with Marketing, Sales and Contracting to create innovative travel experiences that differentiate Grand Circle in the marketplace.
Foster a culture of service excellence and customer-centric decision making throughout the organization.
Cross-Functional Leadership
Break down organizational silos and strengthen collaboration across Operations, Marketing, Sales, Technology, Finance, and other key functions.
Align cross-functional teams around shared goals, priorities, and performance measures focused on traveler success.
Lead complex, cross-functional initiatives that improve execution, customer outcomes, and business performance.
Ship Operations Leadership
Own end-to-end operational leadership of Grand Circle's Ship Operations Team, including vessel management, onboard service delivery, and adherence to maritime safety standards.
Ensure compliance with international maritime regulations, safety protocols, and environmental standards across the fleet.
Partner with ship operations leadership on crewing, provisioning, itinerary logistics, and vessel maintenance to optimize cost and guest experience.
Align ship operations with the overall traveler experience strategy, ensuring consistency across land and water-based journeys.
Grand Circle Foundation
Serve as executive owner of the Grand Circle Foundation, overseeing its philanthropic strategy, grantmaking priorities, and global giving programs.
Guide Foundation initiatives that support education, community development, and cultural preservation in the destinations Grand Circle serves.
Partner with the Foundation's board and advisory committee to evaluate program impact, steward contributions, and ensure alignment with Grand Circle's mission and brand.
Champion a culture of giving back by integrating Foundation initiatives into the traveler and employee experience.
Talent & Organizational Development
Build, coach, and develop a high-performing global leadership team.
Create strong succession pipelines and leadership development strategies that support future growth.
Foster a culture of accountability, collaboration, innovation, and continuous improvement.
Qualifications
15+ years of progressive executive leadership experience in travel, hospitality, customer experience, operations, or related industries.
Proven success leading large-scale global or multi-country operations.
Demonstrated experience leading senior leaders and building high-performing organizations.
Strong track record of driving business transformation, operational excellence, and customer experience improvements.
Experience managing significant operating budgets and business performance.
Ability to influence across functions and align diverse stakeholders around a shared vision.
Strong financial, analytical, and strategic planning capabilities.
Executive presence with exceptional communication and relationship-building skills.
Total Rewards The base salary range for this role is $300,000 - $350,000 annually for employees based in Boston, MA. Final compensation may vary and will be determined based on factors such as relevant experience, skills, internal equity, and geographic location. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include:
Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes
Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day – and Summer Fridays. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary.
Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals
Your future, secured: 401(k) with company match, life insurance, and disability coverage
Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development.
Extra perks: Commuter benefits, FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community
We change lives through travel—starting with yours.
Industry
Leisure, Travel & Tourism
Company size
1,001-5,000 employees
Headquarters
Boston, MA
LinkedIn followers
87,931
We’re in the business of changing lives—starting with yours. If you want your workdays to be exciting, challenging, and rewarding, consider a career at Grand Circle Corporation (GCC).
GCC is the largest U.S. provider of international vacations for Americans aged 50 and older. We’re a family of three brands: Grand Circle Cruise Line, Overseas Adventure Travel, and Grand Circle Travel. Our small group sizes, unsurpassed value and excellence, and unique itineraries position us as the industry leader in travel and discovery.
GCC works hard to provide a workplace that is stimulating, fulfilling, and meaningful for our associates—an environment where personal passion and professional potential are explored equally. Our associates are curious, compassionate, and hard-working people that strive for excellence. But we also like to have fun along the way. At GCC, we constantly challenge each other to try new things and find innovative ways of doing business. We encourage risk-taking in our associates—and we understand the value of learning from our mistakes.
Global citizenship is central to our success. Through Grand Circle Foundation, we commit our time, energy, and resources to the communities in which we live and explore. There are volunteer opportunities throughout the year; in fact, more than 95% of our associates participate. Whether biking the Pan-Mass challenge to support cancer research or helping a homeless veteran move into a new apartment, our associates help change the world every day. This emphasis on maximizing each person’s potential in body, mind, and heart embodies the true spirit of GCC.
We’ve been providing impactful, intercultural experiences for our travelers for decades. If you want a career that will change lives—both for our travelers and for yourself—view our open positions and submit an application today.
To learn more about our company values and our history, visit www.gct.com/general/about-us.
How many Transportation jobs are open in Boston, MA right now?
There are currently 727 open transportation positions in Boston, MA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Boston, MA?
Companies currently hiring include VPNE, Asbury Automotive Group, Domino's, MassDEP, Motional, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in Boston, MA?
Yes — 140 of the 727 open transportation positions offer remote or hybrid work (33 remote, 107 hybrid).
How do I apply for Transportation jobs in Boston, MA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.